Angie Bartee
Summary
Customer service professional with proven track record of delivering high-quality support and fostering positive customer relationships. Skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Strong focus on team collaboration, adaptability to changing needs, and achieving impactful results. Known for reliability and results-driven approach.
Often recognized for maintaining professionalism under pressure while delivering timely support and fostering long-term client loyalty. Excels in fast-paced, environments and thrives on turning challenges into positive customer experiences.
Overview
9
9
years of professional experience
Work History
Senior Customer Service Representative
Kelly Services
04.2021 - Current
- Provided backup support during peak periods or staff shortages to ensure seamless service delivery to clients at all times.
- Established strong rapport with customers, fostering long-term relationships and repeat business.
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Demonstrated excellent multitasking abilities by managing multiple concurrent tasks while ensuring timely completion.
- Engaged clients in person and over phone to answer questions and address complaints.
- Enhanced customer satisfaction by promptly addressing and resolving complex inquiries and complaints.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Escalated issues to proper supervisors when standard processes were not effective.
- Maintained up-to-date knowledge of product and service changes.
- Sought ways to improve processes and services provided.
Technical Support Representative
Kelly Services
04.2021 - Current
- Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
- Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
- Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
- Maintained a high level of expertise on company products, ensuring accurate information was provided to customers at all times.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Researched and identified solutions to technical problems.
- Diagnosed and troubleshot hardware, software and network issues.
Customer Service Representative
IQor
10.2019 - 02.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
- Delivered prompt service to prioritize customer needs.
- Met customer call guidelines for service levels, handle time and productivity.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Warehouse Worker
Amazon
11.2016 - 11.2018
- Loaded, unloaded, and moved material to and from storage and production areas.
- Consistently lifted materials weighing as much as 40 pounds.
- Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
- Reduced order processing times with streamlined picking, packing, and shipping procedures.
- Achieved timely dispatch of orders using effective time management strategies during the picking process.
- Promoted a positive work environment by actively participating in team-building activities and taking initiative in group projects.
- Assisted in the training and onboarding of new employees, contributing to a cohesive and efficient workforce.
- Maximized available storage space by utilizing vertical stacking techniques when arranging inventory items.
- Loaded and unloaded materials onto and off of trucks for fast shipment.
- Assisted in receiving, stocking and distribution of merchandise.
Education
High School Diploma -
Desoto High School
DeSoto, TXSkills
- Customer support
- Complaint resolution
- Quality assurance
- Payment processing
- Call control
- Call center experience
- Customer service
- Problem resolution
- Calm under pressure
- Understanding customer needs
- Relationship building
- Computer skills
- Time management
Timeline
Senior Customer Service Representative
Kelly Services
04.2021 - Current
Technical Support Representative
Kelly Services
04.2021 - Current
Customer Service Representative
IQor
10.2019 - 02.2021
Warehouse Worker
Amazon
11.2016 - 11.2018
High School Diploma -
Desoto High School
Similar Profiles
Meghan LovellMeghan Lovell
Team Lead at Kelly ServicesTeam Lead at Kelly Services
Michelle BuchananMichelle Buchanan
Long-Term Substitute Teacher at Kelly ServicesLong-Term Substitute Teacher at Kelly Services
Charoy BentleyCharoy Bentley
Iss Supervisor at Kelly ServicesIss Supervisor at Kelly Services
Taylor PrejeanTaylor Prejean
Tech Support at Kelly ServicesTech Support at Kelly Services
Raekwon JohnsonRaekwon Johnson
Senior Style Advisor/Senior Customer Service Representative at AritziaSenior Style Advisor/Senior Customer Service Representative at Aritzia