Angie Bauman Power
Jackson
Summary
Professional with robust background in directing and managing large-scale operations, consistently driving success through strategic planning and execution. Adept at implementing innovative solutions that enhance productivity and operational effectiveness. Known for fostering teamwork and adapting to evolving business needs, ensuring alignment with organizational goals.
Overview
20
20
years of professional experience
Work History
Customer Success Manager/Training Manager
Datatelligent
10.2024 - Current
- Facilitated customer onboarding processes to enhance user engagement and satisfaction.
- Developed tailored training programs based on customer feedback and product updates.
- Managed cross-functional teams to resolve customer issues promptly and effectively.
- Analyzed customer data to identify trends and inform strategic improvements.
- Assisted customers with onboarding and product setup to foster successful adoption and usage.
- Established strong relationships with key customers, resulting in increased customer loyalty.
- Played instrumental role in client satisfaction by working with operational teams for proper resolution of service issues.
Director of Institutional Effectiveness
Cornell College
11.2019 - 10.2024
- Identify important research issues, explore relevant considerations, and design, implement, and report on appropriate projects for institutional improvement.
- Oversee the College’s assessment cycle and planning processes.
- Work with faculty, academic departments and administrative offices to develop and implement relevant, useful, and feasible projects for measuring student outcomes and/or evaluating program effectiveness.
- Coordinate data and information pertaining to student success and retention by designing longitudinal studies and collect / analyze / report data pertaining to retention, withdrawals, academic suspensions, enrollment trends, grade distributions, and other topics deemed necessary by the College.
- Work closely with the members of the President’s Council, the Student Success Committee, the Coordinator of Academic Support Services, and other relevant committees to address issues of student retention and success.
- Coordinate the College’s external reporting responsibilities including IPEDS, Common Data Set, U.S. News & World Report, college guides, etc.
- Oversee the College’s assurance reporting, quality improvement projects, federal compliance, and other reporting required for reaccreditation by the Higher Learning Commission (HLC).
- Coordinate campus surveying efforts deemed important to student success or institutional effectiveness.
- Prepare and manage the budget for the Office of Institutional Effectiveness.
- Supervise professional and student staff in the Office of Institutional Effectiveness.
Assistant Dean of Students/Director of Student Life
Cornell College
07.2015 - 11.2019
- Participated in required training and served as a Title IX investigator for sexual assault and misconduct cases.
- Served as on-call administrator for first-response in emergency and mental health related situations.
- Coordinated various components of the first-year experience program, including new student orientation and the Student Success component of the mandatory First-Year Seminar (FYS).
- Recruited, selected, supervised and facilitated leadership training for New Student Orientation team.
- Designed, planned and coordinated all orientation programs offered to all new students and their families.
- Created and implemented a required first-year seminar with a comprehensive curriculum addressing psychological, physical, emotional and intellectual issues relevant to first-year students.
- Wrote and designed curriculum, large group lectures, coursework and grading rubrics for first-year seminars.
- Taught sections of first-year seminars with an upperclass student mentor.
- Recruited and trained faculty members and upperclass student mentors to lead small groups discussion sections.
- Oversaw the implementation and usage of the Retention Management Systems Plus software.
- Generated assessment rubrics for assignment evaluation in First Year Seminars.
- Advised and managed 15 local fraternities and sororities.
- Guided the Greek Council to foster communication, create community among the Greek organizations and oversee the recruitment process for potential new members.
- Served as the primary advisor for the Performing Arts and Activities Council (PAAC) as they provided consistent social programming for the campus with a budget of more than $60,000.
Director of Student Activities
Schreiner University
07.2012 - 07.2015
- Oversaw multiple budget lines totaling more than $115,000.
- Created and assessed student learning outcomes for a variety of co-curricular programs.
- Served as primary advisor for the two national fraternities and two national sororities on campus.
- Advised the Panhellenic Council to create a recruitment process for potential new members.
- Advised the Inter Greek Council to foster communication and community among the Greek chapters.
- Advised the Student Activities Board as they strive to enhance the community through quality, consistent and diverse programming including on-campus entertainers and homegrown programming.
- Supported, advised and trained more than 20 student organizations on event and organization management, programming, scheduling, recruitment and retention, marketing, budgeting and ensure understanding and adherence to all University policies.
- Supervised a student staff of three interns and eight work study students.
- Taught a section of IDST 1101, a seminar for first-year students, in the fall 2013 semester.
- Organized volunteer projects and opportunities to connect students with the Kerrville community.
Assistant Director of Student Activities and Orientation
Hood College
07.2008 - 07.2012
- Advised disbursement of funds and tracked expenditures of the Student Government Finance Committee in their distribution of $130,000 to student organizations and class governments.
- Supported, advised and trained more than 45 student organizations on event and organization management, programming, scheduling, recruitment and retention, marketing, budgeting, risk management, and ensure understanding and adherence to all College policies.
- Created and facilitated various leadership retreats, workshops and conferences for student organization officers.
- Planned and implemented programming for the College’s annual Fall Family Weekend, which attracted more than 250 families to campus.
- Advised the Senior Class in philanthropy efforts for their class gift and event planning for Senior Week activities.
- Co-advised the Campus Activities Board as they strived to enhance the community through quality, consistent and diverse programming including trips, on-campus entertainers, an annual crab feast and outdoor festival, monthly movie series and homegrown programming.
- Developed, planned and executed a series of three one-day summer orientation sessions for more than 300 first-year students with a concurrent program for their parents and family members.
- Created and implemented orientation programming for more than 120 new transfer students including three summer programs and one prior to each fall and spring semesters.
- Executed and assessed Fall Orientation, a four-day series of programs, events and trips for first-year students
- Interviewed, evaluated and selected 40 orientation assistants from a candidate pool of more than 90 applicants.
- Trained and supervised student staff to facilitate orientation-related programs.
Assistant Director of Student Activities
College of Mount Saint Vincent
05.2006 - 07.2008
- Developed, planned and executed a series of five three-day, overnight summer orientation sessions for more than 400 first-year students with a concurrent program for their parents and guardians.
- Established a one-day welcome and orientation session for transfer students in fall and spring semesters.
- Implemented Fall Welcome Week, a series of programs, events, workshops and trips for new and current students
- Hired, trained, and supervised one National Orientation Directors Association Intern (NODA), one FYE Program Intern, two Student Orientation Directors, 14 Orientation Leaders and 30 Peer Group Leaders to facilitate orientation-related programs.
- Created and implemented CMSV-101, a required First-Year Seminar with a comprehensive curriculum addressing psychological, physical, emotional and intellectual issues relevant to first-year students.
- Wrote and designed CMSV-101 curriculum, large group lectures, coursework and grading rubrics.
- Facilitated a small group discussion section of CMSV-101 with an upperclass student mentor.
- Recruited and trained 25 faculty members and upperclass student mentors to lead small groups discussions.
- Developed comprehensive off-campus experience program for students which included Broadway shows, sporting events, wilderness trips and cultural opportunities.
- Organized commuter-specific programming such as commuter luncheons, morning coffee events and giveaways.
- Ensured all College policy and programming developments were inclusive of commuter student needs.
- Advised 20 student organizations and the College’s board of programmers on event and organization management, programming, scheduling, recruitment and retention, marketing, budgeting, and ensure understanding and adherence to all College policies.
- Oversaw and advised the disbursement of more than $65,000 to student organizations via the Board of Controllers
- Fostered an environment of success for the student organizations by creating a club handbook, training sessions at retreats, President Roundtable meetings, and supervising the Student Government’s Administrative Vice President.
- Planned, implemented and consulted on major campus events including AIDS Awareness Week, Commencement, block parties, concerts, comedy nights, coffee houses, tournaments, lectures, and parties.
Resident Director
College of Mount Saint Vincent
05.2006 - 07.2008
- Managed a co-educational residence hall of 80 upperclass students and provided an atmosphere conducive to personal and academic well-being and growth, community development, and facilities management.
- Adjudicated conduct cases and administered both punitive and educational sanctions for in-hall policy violations.
- Served as on-call administrator for first-response in emergency situations for 650 residential students.
- Supervised student staff of resident assistants, including planning weekly staff and one-on-one meetings.
- Oversaw active and passive programming models on spiritual, health, social, intellectual, emotional, physical and cultural topics.
- Recruited, hired and trained 25 Resident Assistants.
Education
M.S. - Higher Education
Syracuse University
Syracuse, New York05.2006
B.S. - Interdisciplinary Engineering
Purdue University
West Lafayette, Indiana05.2004
B.A. - Communication – Public Relations
Purdue University
West Lafayette, Indiana05.2004
Skills
- Relationship building
- Strategic planning
- Verbal and written communication
- Decision-making
- Operations management
- Hiring and retention
- Program management
- Time management
- Multitasking and organization
- Team collaboration
Timeline
Customer Success Manager/Training Manager
Datatelligent
10.2024 - Current
Director of Institutional Effectiveness
Cornell College
11.2019 - 10.2024
Assistant Dean of Students/Director of Student Life
Cornell College
07.2015 - 11.2019
Director of Student Activities
Schreiner University
07.2012 - 07.2015
Assistant Director of Student Activities and Orientation
Hood College
07.2008 - 07.2012
Assistant Director of Student Activities
College of Mount Saint Vincent
05.2006 - 07.2008
Resident Director
College of Mount Saint Vincent
05.2006 - 07.2008
B.S. - Interdisciplinary Engineering
Purdue University
B.A. - Communication – Public Relations
Purdue University
M.S. - Higher Education
Syracuse University