Angie Begin
Des Moines,IA
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
36
36
years of professional experience
1
1
Certification
Work History
Store Manager
HOPE MINISTRIES
11.2022 - 06.2024
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Assisted with hiring, training and mentoring new staff members.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Rotated merchandise and displays to feature new products and promotions.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Approved regular payroll submissions for employees.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
Kitchen Manager
Indianola Community School District
08.2012 - 11.2023
- Prepare breakfast and lunch with efficiency
- Know and practice offer vs
- Serve
- Complete and maintain all production records
- Professionally interact with staff, students and parents
- Operates point of sale line
- Daily deposit record
- Ensures meals meets USDA requirements for a reimbursable tray
- ServSafe certified.
- Maintained a clean and safe work environment, adhering to all health department regulations and guidelines.
- Checked and tested foods to verify quality and temperature.
- Reduced food waste by closely monitoring inventory levels and implementing proper food storage techniques.
- Consistently met or exceeded local health department inspection requirements through diligent adherence to safety protocols and maintaining thorough documentation records.
Nursing Scheduler
StatStaff
01.1999 - 01.2000
- Scheduled CNA and nurses
- Maintained schedules for clients
- Handled unemployment claims
- Made calls to fill in for last minute shifts for clients
- Maintained accurate records
- Hired staff
- Kept track of staff hours for payroll.
- Promoted culture of continuous improvement through ongoing process reviews, employee engagement initiatives, and open channels of communication.
- Built strong relationships with clients to understand their staffing needs and deliver tailored solutions.
- Maintained accurate records of employee attendance, absences, and schedule modifications, enabling effective reporting to management.
- Initiated and approved temporary staffing contracts and integrated personnel into schedules to fill coverage gaps.
- Filled staffing vacancies and developed schedules to guarantee sufficient shift coverage.
CNA - Certified Nursing Assistant
Polk City Nursing and Rehabilitation Center
09.1991 - 01.1997
CNA - Certified Nursing Assistant
The Riverview Care Center
01.1988 - 01.1991
Education
Associate in Science (AS) in Voice captioning -
AIB College of Business
Des Moines, IA06.2009
Skills
- Supervising Experience
- Labor Cost Analysis
- Inventory Control
- Human Resources
- Process Improvement
- Multitasking and Organization
- Customer Relations
- Team leadership and coaching
- Employee Training
- Training and mentoring
Certification
- ServSafe
- Food Handler Certification
Additional Information
Medication Aide
Timeline
Store Manager
HOPE MINISTRIES
11.2022 - 06.2024
Kitchen Manager
Indianola Community School District
08.2012 - 11.2023
Nursing Scheduler
StatStaff
01.1999 - 01.2000
CNA - Certified Nursing Assistant
Polk City Nursing and Rehabilitation Center
09.1991 - 01.1997
CNA - Certified Nursing Assistant
The Riverview Care Center
01.1988 - 01.1991
Associate in Science (AS) in Voice captioning -
AIB College of Business
- ServSafe
- Food Handler Certification
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