Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Angie Benton

Hamilton,USA

Summary

Top-Performing professional with exemplary written and oral communication skills. Hardworking and energetic with passion for accuracy and efficiency. Detail-oriented and methodical performance offering 20 years of combined experience in related roles. Exceptional abilities in conducting research, problem-solving and prioritizing simultaneous tasks. Leverages resourcefulness, critical thinking skills and superior work ethic for top job performance.

Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Overview

9
9
years of professional experience

Work History

Telecom Billing Analyst / Contractor

Randstad
08.2024 - Current
  • Thoroughly examining customer invoices to verify charges are correct based on usage data, service plans, and contracted rates
  • Detecting errors like incorrect charges, overbilling, duplicate entries, or billing for non-existent services
  • Investigating and resolving billing disputes with customers by analyzing usage records, contract terms, and applying appropriate adjustments
  • Ensuring billing aligns with the terms of customer contracts and service agreements
  • Analyzing billing trends and patterns to identify potential issues and areas for improvement
  • Responding to customer inquiries regarding billing issues, providing explanations, and resolving concerns
  • Utilizing billing software and tools to process invoices, manage customer accounts, and generate reports
  • Identifying opportunities to streamline billing processes, improve efficiency, and minimize errors
  • Staying updated on relevant telecom billing regulations and ensuring compliance with industry standards
  • Strong analytical skills to identify billing discrepancies and analyze data
  • Detail-oriented approach to review complex billing information
  • Excellent communication skills to interact with customers and internal teams
  • Proficiency with billing software and data analysis tools
  • Understanding of telecommunications services, pricing structures, and billing processes
  • Knowledge of relevant industry regulations and compliance requirements

Telecom Billing Analyst

Asignet
04.2018 - 06.2024
  • Provide invoice management services to assigned clients serving as liaison to the client by providing overall accountability and acting in the client's interest to manage telecommunications cost allocation and invoice exception management
  • Performs standard invoice validation checks, documenting and resolving exceptions following the appropriate handling procedures
  • In addition, follows clients invoice exception business rules and guidelines, as appropriate
  • Ensures that all invoice items are assigned appropriate general ledger codes in accordance with the client's general ledger procedures
  • Ensures that services are billed to proper legal entity names and resolve errors with the carriers
  • Validates that all invoices are received when expected and escalates and resolves late/missing invoices to the carrier
  • This function may also result in reporting accrued items to the client
  • Identifies missing payments from previous invoices and interfaces with telecommunications provider to resolve payment/cash application errors
  • Ensures that all new services are captured at the account, sub-account, or inventory level and that general ledger codes are applied
  • Interfaces with client's telecommunications service providers to resolve exceptions and ensures that invoices are re-issued correctly or that credits are validated on client's invoices in accordance with exception management and client's business rules
  • Validates new telecommunications inventory, maintains the client's inventory and ensures that new locations are loaded into the system
  • Participates in routine weekly or bi-monthly client calls to review results with clients and maintains detailed action plan reports
  • Identifies opportunities across client base for invoice conversion to electronic billing formats and works with Invoice Operations to achieve
  • Provide a weekly status report to the client, communicating with the appropriate individuals regarding local orders to ensure accessibility to telecommunication closets
  • Delivers support for international invoicing, general ledger, coding and invoice analysis
  • Fulfill client approved telecommunications service request, specifically, receive and validate service requests, place and track service orders, communicate key service delivery dates

Mobility Ordering Coordinator

Asignet
10.2017 - 04.2018
  • Accurately place orders with vendor through the fulfillment portal, by phone, or by email within a 4-hour Service Level Agreement
  • Update assigned mobility orders in the order fulfillment portal on a regular basis until completion
  • Communicate policies and procedures to clients
  • Provide updates of order and shipping status
  • Resolve all customer service issues
  • Excellent verbal and written communication skills
  • Responsible for maintaining an elevated level of professionalism with clients and coworkers

Storage Inventory Specialist

Professional Automotive Relocation Services (PARS)
04.2016 - 09.2017
  • Answering telephones, emails and any other communications promptly and courteously
  • Conducting telephone queries and communications in a professional manner, with a display of business decorum
  • Providing exceptional customer service by developing good working relationships with customers
  • Documenting and resolving customer complaints via telephone and email to ensure customer satisfaction
  • Coordinating daily activities and tracking order progression through provided tools to ensure timely customer service
  • Serving as the point of contact for all orders placed in storage
  • Retrieving, reviewing and documenting storage condition reports and uploading to the PARS website
  • Recording all findings from the storage condition report and PARS Bill of Lading in the order and advising the customer of vehicle issues
  • Informing field offices and customers of any work order issues i.e
  • Body and glass damage, expired plates, registration and missing documents
  • Initiating repair claims, as needed, based on Customer Parameters and/or instructions from the customer

Administrative Assistant

Lamberts Cable Splicing
11.2015 - 02.2016
  • Print jobs for designated area from CAO system
  • Create job folders
  • Call in locates for in-house crews (using Miss Utility)
  • Distribute jobs and locates to supervisors
  • Monitor locates for updates
  • Supervisors will distribute to crews to do the jobs
  • Ensure dates are not expired before finished working in the area
  • Filing, data entry, and other office duties as assigned
  • Verizon point of contact for billing, invoicing, and customer support
  • Prepare production reports
  • Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments
  • Planning/Organizing - Prioritizes and plans daily work activities; Uses time efficiently; plans for additional resources
  • Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments
  • Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals
  • Completes tasks on time or notifies appropriate person with an alternate plan
  • Accuracy - Keeps accurate records
  • Interpersonal Skills - Communicates well with co-workers
  • Develops positive working relationships

Education

Computer Information Systems, Micro Computer Application, Computer Programming, Networking, UNIX, C+, C++, Database, Principles of Management, Systems Analysis and Design, Lotus

Strayer University

Skills

    Leadership

    Emotional intelligence

    Adaptability

    Time management

    Attention to detail

    Issue resolution

    Teamwork and collaboration

    Verbal and written communication

    Multitasking and organization

    Interpersonal and verbal communication

Accomplishments

  • Supervised team of 35 employees to consistently meet and exceed production targets, resulting in a 15% increase in output withing a quarter. Developing and implementing departmental goals, objectives, policies and procedures. Monitoring daily operations and workflow; providing direction and feedback. Scheduling and assigning work, monitoring progress and results. Providing coaching and training for staff. Maintaining quality standards and ensuring adherence to safety regulations. Preparing and submitting reports on staff performance, productivity and efficiency. Analyzing data and information to identify and resolve problems. Assisting in recruiting, interviewing and training new employees. Handling customer inquiries and complaints.

Timeline

Telecom Billing Analyst / Contractor

Randstad
08.2024 - Current

Telecom Billing Analyst

Asignet
04.2018 - 06.2024

Mobility Ordering Coordinator

Asignet
10.2017 - 04.2018

Storage Inventory Specialist

Professional Automotive Relocation Services (PARS)
04.2016 - 09.2017

Administrative Assistant

Lamberts Cable Splicing
11.2015 - 02.2016

Computer Information Systems, Micro Computer Application, Computer Programming, Networking, UNIX, C+, C++, Database, Principles of Management, Systems Analysis and Design, Lotus

Strayer University

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