Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Angie Bernal-Rodriguez

Reno

Summary

Skilled professional ready to excel in leadership role with focus on results-driven performance. Proven ability to streamline operations and foster team collaboration to achieve organizational goals. Known for reliability and adaptability in meeting changing demands while maintaining high standards.

Overview

12
12
years of professional experience

Work History

Supervisor

BestBuy Health
12.2018 - Current
  • Lead a team up to 20 advisors, driving consistent improvements in customer satisfaction and sales metrics through coaching and process optimization.
  • Design and implement reporting processes (e.g., not ready codes), identifying growth opportunities and reducing operational downtime.
  • Adapted quickly to pandemic challenges, introducing remote work strategies to maintain team productivity and service quality.
  • Collaborate daily with leadership to share best practices, strengthening customer and leadership interactions.
  • Deliver real-time coaching and feedback, fostering advisor development and metric success.

Senior Advisor

BestBuy Health
08.2017 - 12.2018
  • Provided technical support and guidance to advisors across Retention, Technical Support, Operator Service, and Customer Service teams, reducing escalations and boosting retention.
  • Analyzed chat data to pinpoint trends and opportunities, improving advisor efficiency and adherence to metric goals.
  • Resolved escalated customer issues, rebuilding trust in products and services while maintaining high satisfaction levels.
  • Leveraged Skype for Business to support team chats, ensuring alignment with JBA processes and procedures.

Customer Service Advisor

BestBuy Health
05.2015 - 08.2017
  • Managed high-volume inbound calls, resolving billing, technical, and general inquiries while consistently meeting or exceeding performance metrics.
  • Retained customers seeking to cancel by highlighting value, generating significant VAS (value-added service) revenue through upselling.
  • Maintained high standards of professionalism and integrity, contributing to team success and customer satisfaction.

Manager

Boost Mobile
01.2014 - 01.2015
  • Directed a sales team to meet performance objectives, achieving sales and customer satisfaction targets through motivation and mentoring.
  • Trained staff in technical support (e.g., Apple Modules), enhancing issue resolution and customer service quality.
  • Managed inventory and ordering via Excel, ensuring stock accuracy and availability.

Education

GED -

TMCC
Reno, NV

Skills

  • Proficient in Microsoft applications
  • Effective communication Skills
  • Team motivation strategies
  • Dependable and adaptable
  • Customer engagement
  • Staff management
  • Results-driven
  • Coaching and guidance
  • Attention to detail
  • Employee motivation
  • Decision-making
  • Complex Problem-solving

Languages

Spanish
Native or Bilingual

Timeline

Supervisor

BestBuy Health
12.2018 - Current

Senior Advisor

BestBuy Health
08.2017 - 12.2018

Customer Service Advisor

BestBuy Health
05.2015 - 08.2017

Manager

Boost Mobile
01.2014 - 01.2015

GED -

TMCC

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