Angie Blankenbiller
Delta,PA
Summary
Well-qualified support professional with positive and friendly demeanor. Strong attention to detail, effective communication skills and solid history of tackling diverse and challenging requirements. Well-versed in Customer Service and handling any type of situation that arises.
Overview
36
36
years of professional experience
Work History
Range Support Specialist
U.S. Department Of Army
12.1983 - 07.2019
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Education
Some College (No Degree) - Environmental Law
Harford Community College
Bel Air, MDSome College (No Degree) - English 101
Harford Community College
Bel Air, MDSome College (No Degree) - Introduction To Physical Science
University of Maryland - University College
Hyattsville, MDHigh School Diploma -
Red Lion Area Senior High School
Red Lion, PA05.1981
Skills
- Helpdesk Operations
- Service-Orientation
- Complex Problem-Solving
- Ability to work independently
- Ability to adapt to different situations
- Great at working as a Team Member
- Great Communication Skills
- Ability to Prioritize Situations
- Attention to Detail
Accomplishments
- Achieved Daily/Weekly/Monthly Scheduling by completing Information about various personnel, ranges, resources required for Military Testing with accuracy and efficiency.
- Received the Gold Federal Executive Board for Outstanding Professional (Administrative management & Specialist) in 2009
Pet Owner of Dog & Cats
Growing up we always had dogs and cats, which I was partially responsible for taking care of. Then in 1982, I got a beagle puppy name Leonard Skynard. Every since then I have had several dogs (currently I have Nibbles, that we adopted when he was 11 and now he's 14). I've also have had numerous cats over the years (currently I have 7 in the house and 2 outside). We are very dedicated to making sure they have the best possible life ever. We absolutely love animals of all kind. We also help take care of the neighbors, dog (who just recently died), 3 has cats and 4 chickens. The neighbors dog had diabetes and we gave him insulin from around Feb till he died. One of our cats (Victor) has Feline FIV and also diabetes and we give him insulin twice a day.
Timeline
Range Support Specialist
U.S. Department Of Army
12.1983 - 07.2019
Some College (No Degree) - Environmental Law
Harford Community College
Some College (No Degree) - English 101
Harford Community College
Some College (No Degree) - Introduction To Physical Science
University of Maryland - University College
High School Diploma -
Red Lion Area Senior High School