Excel for tracking patient data
ANGIE BOWMAN-HENRICH
Piedmont,OK
Summary
Highly motivated and results-driven Medical Administrative Professional with over 16 years of extensive experience in healthcare services, patient care, and administrative operations. Proven ability to manage teams, develop efficient workflows, and maintain compliance with healthcare regulations. Adept at fostering strong relationships with medical practitioners, resolving complex issues, and providing exceptional customer service. Seeking to leverage leadership, problem-solving skills, and healthcare expertise in a supervisory role.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Medical Assistant/ Desktop Medical Assistant (Remote)
Kaiser Permanente
01.2015 - Current
- Verified patient insurance eligibility and benefits, ensuring accurate billing.
- Scheduled appointments and maintained accurate patient records.
- Collaborated with healthcare providers to manage patient communication and outreach.
- Mentor and train new staff to maintain consistent service quality and adherence to healthcare policies
- Responds in writing to patient secure messages in KPHC, handles outbound calls to patients, sorts inbound kp.org patient messages (remotely)
- Pends and signs orders/letters, resolves problems with pharmacy
- Called patients to relay important messages, test results and appointment reminders in a timely manner
- Call center experience averaging 100 plus calls a day
Pediatric Immunization Coordinator-MA
Solano County FHS
01.2013 - 01.2015
- Serve as immunization coordinator, maintaining vaccine inventory and compliance with Vaccine for Children (VFC) program requirements.
- Verified patient insurance eligibility and benefits, ensuring accurate billing.
- Scheduled appointments and maintained accurate patient records.
- Collaborated with healthcare providers to manage patient communication and outreach.
Medical Assistant – Front and Back-office
Medical Center of Marin
01.2007 - 01.2009
- Handled end-to-end chiropractic and physical therapy medical billing, including coding, claims submission, and reimbursement follow-up.
Coordinated with insurance companies and workers’ compensation adjusters to secure treatment approvals and verify coverage.
Managed pre-authorizations and medical documentation required for workers’ compensation cases.
Assisted with patient intake, scheduling, and support for chiropractic and physical therapy treatments.
Maintained EMR documentation in compliance with HIPAA and insurance protocols.
Education
Bachelor of Science (B.S.) - Health Science
Liberty University
Lynchburg, VAAssociate degree - Biomedical Science
Solano Community College
Fairfield, CASkills
- Strong interpersonal communication
- Effective written and verbal communication
- Exceptional patient care
- Database optimization skills
- Analytical problem solving
- Team leadership
- Mentoring individuals
- Healthcare compliance management
- Effective conflict resolution
- Office administration
- Medical billing analysis
- Skilled in utilizing EMR and productivity tools
- Patient-centered care
- Accurate clinical documentation
- Compassionate patient support
- Accurate data entry
- Dependable collaborator
- Empathetic approach
- CPR certification holder
- Vaccine administration
- Efficient specimen processing
- Upholding confidentiality standards
- Insurance eligibility verification
- Client appointment scheduling
- Expertise in HIPAA compliance
- Customer support
- Proficient in medical terminology
- Proficient in EMR/EHR solutions
- Coordinating patient services
- Medical inventory management
- Invoice payment follow-up
- Coding and billing proficiency
- Proficient in healthcare applications
Certification
- MA Cert | Boston Reed College, Napa, CA-2007
- NationalCPRFoundation | CPR Cert-2025
Timeline
Medical Assistant/ Desktop Medical Assistant (Remote)
Kaiser Permanente
01.2015 - Current
Pediatric Immunization Coordinator-MA
Solano County FHS
01.2013 - 01.2015
Medical Assistant – Front and Back-office
Medical Center of Marin
01.2007 - 01.2009
Associate degree - Biomedical Science
Solano Community College
Bachelor of Science (B.S.) - Health Science
Liberty University
Accomplishments
- Recognized for going above and beyond the call of duty.
- Successfully transitioned facility to use of EMR.
- Recognized for outstanding dedication to patient care.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimePart TimeContract WorkWork Location
RemoteHybridImportant To Me
Career advancementWork-life balanceCompany CultureWork from home optionPaid time offHealthcare benefitsPersonal development programsPaid sick leave401k matchQuote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Software
PowerPoint for presentation support
Google Suite: Docs, Sheets, Gmail, Calendar
EMR Systems: EPIC, KPHC, Mainframe
Medical Billing Tools: Workers’ Comp Portals, Insurance Verification Platforms
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