Angie Brunney
Thornville,OH
Summary
Highly-motivated individual with desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
19
19
years of professional experience
Work History
Admissions Advisor
Fortis College
Westerville, OH
02.2024 - Current
- Assisted prospective students with the admissions process, provided information and answered questions.
- Provided customer service to families inquiring about the admissions process and program offerings.
- Organized campus tours for prospective students and their families, answered questions about the school's curriculum, policies and procedures.
- Received incoming calls from potential students and provided detailed information about institution.
Server
Olive Garden - Darden Restaurants
Lancaster, OH
09.2022 - 05.2024
- Develop rapport with guests and assist in generating repeat business by providing exceptional customer service.
- Suggest additional items to customers to increase restaurant sales.
- Resolve customer concerns with friendly and knowledgeable service.
- Display enthusiasm and knowledge about restaurant's menu and products.
- Provide exceptional service to high volume of daily customers.
- Operate POS terminals to input orders, split bills and calculate totals.
Financial Representative/Sales Manager
Western & Southern Life
Heath, OH
02.2006 - 09.2022
- Maintained personal contact with my clients to ensure their evolving financial needs were met.
- Used active listening and relationship-building skills to assess customer needs, build rapport and connect with viable solutions.
- Accurately maintained clients and company records, payments, etc in a timely manner.
- Engaged positively with each customer, provided professional and polite support for sales and service needs.
- Remained current on latest industry trends by gaining comprehensive knowledge of financial and insurance products, services and best practices.
- Reduced process gaps by hiring, supervising and coaching employees on sales strategies and protocols, optimizing performance, growth and profitability.
- Provided guidance and direction to financial representatives and responsible for leading production results, customer acquisition and agent retention.
- Consistently lead top 10% of Fortune 500 company 12 out of 16 years of career.
- Established goals to promote achievement and surpass business targets.
Education
Associate Degree of Applied Business - Computer Applications And Programming
Bradford College
Columbus, OH12.2001
Skills
- Verbal and Written Communication
- Effective Customer Upselling
- Customer Retention Abilities
- Proficient Computer Skills
- Action Oriented and Results Driven
- Internal and External Customer Service
- Multitasking
- Organizational Skills
- Active Listening
- Customer Service and Rapport
Accomplishments
- NAIFA -National Sales Achievement Award 2009 recognition from National Professional Alliance
- NAIFA- National Quality Award 2009 recognition from National Professional Alliance
- Exceeded sales goals, earned recognition from upper management and qualified to attend Leader's Sales meeting in 2006-2012, 2016-2019, 2021
Professional Licenses
- Series 6 ( Variable Annuities, Variable Life, Mutual Funds )
- Life & Health Insurance ( Life, Health, Accident, Annuities )
Timeline
Admissions Advisor
Fortis College
02.2024 - Current
Server
Olive Garden - Darden Restaurants
09.2022 - 05.2024
Financial Representative/Sales Manager
Western & Southern Life
02.2006 - 09.2022
Associate Degree of Applied Business - Computer Applications And Programming
Bradford College
Similar Profiles
Reina McIntyreReina McIntyre
Administrative Assistant for the Dental Hygiene Program at Fortis CollegeAdministrative Assistant for the Dental Hygiene Program at Fortis College
Fatima MendezFatima Mendez
Student Medical Assistant at Fortis CollegeStudent Medical Assistant at Fortis College
Sasha BrownSasha Brown
Federal work study position at Fortis CollegeFederal work study position at Fortis College