Angie Burd
Thonotosassa,FL
Summary
To acquire a full-time position with a good company that provides challenges, recognizes and appreciates quality service and enthusiasm, and offers opportunity for advancement.
Knowledgeable and dedicated customer service professional with extensive experience in Medical Billing and Collection industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
27
27
years of professional experience
Work History
Medical Billing Specailist
Orthopaedic Medial Group of
Tampa
03.2022 - 03.2023
- I worked denial a denial que and an aging que, along with correspondence and EOB’s
- I provided customer service to patients, doctor offices, lawyers and insurance companies
- It was my responsibility to catch trends and report them to my team lead or manager, with ideas on how to correct them
- I was able to have many claims reprocessed or appealed through online portals
- I answered incoming calls, answered all the ones I could and transferred the others to the correct department
- I processed insurance and patient refunds
- I sent claims for code corrections
- I took credit card payments over the phone and made payment plans.
Manager Assistant
National Radiology Consultants
07.2018 - 10.2019
- I provided back up services to the Manager
- Daily reporting emailed to the doctor
- I also updated banking reports
- Assisted in all Manager duties
- Worked with commercial accounts, Medicare, Medicaid, Workers comp
- Contracted and non-contracted
- Checked claim status, process adjustments, charge corrections, billing issues
- Find trends and solutions for them, work denials and file appeals
- I posted payments and adjustments
- I processed credit card payments.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
Patient Account Representative
Surgery Partners
Tampa, Florida
05.2016 - 07.2018
- Facility billing for Outpatient Surgery Center
- I currently work a monthly AR report that I have to summarize why claims are still outstanding and rolling on the AR
- I work a charge verification report every day to verify all patients and insurance information is correct before the claim is billed
- I process credit card payment, provide customer service with patients
- I verify weekly balances due from the patient before they are outsourced or sent to collections
- I call insurance companies for status on all claims
- Catch trends and offer solutions for them.
- Prepared reports detailing billing actions, flags and other key information.
- Utilized computer programs to create invoices, letters and other documents.
- Worked with outside entities to resolve issues with billing, claims and payments.
Insurance Collections Specialist
Nova Health Group
11.2011 - 05.2016
- I called insurance companies and having claims reprocessed
- I worked with commercial accounts, Medicare, and Medicaid
- I also worked with contracted insurances, along with non-contracted insurances
- I checked claim status, processed adjustments, applied charge corrections and completed billing issues
- I filed appeals, posted payments and adjustments.
- Paid attention to detail while completing assignments.
- Self-motivated, with a strong sense of personal responsibility.
- Cultivated interpersonal skills by building positive relationships with others.
- Proved successful working within tight deadlines and a fast-paced environment.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Identified issues, analyzed information and provided solutions to problems.
Customer Service Specialist
Physician Independent Management Services, Blue Cross & Blue Shield
Tampa, Florida
01.2006 - 02.2011
- I called insurance companies to have claims reprocessed
- I worked with commercial accounts, Medicare, and Medicaid
- I worked accounts that were in network or out of network
- I processed credit card payments from patients and provided customer service
- I made charge corrections and updated front denials.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Provided primary customer support to internal and external customers.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
Reimbursement Specialist
Team Health Radiology Billing Center
Tampa, Florida
03.2005 - 12.2005
- I checked claim status, applied adjustments, charge corrections, corrected billing issues
- Found trends and solutions for them
- I worked denials and filed appeals, along with posting payments and adjustments.
Medical Biller/Collector
Univesral Managmenet Associates Company/UAC
09.1996 - 12.2001
- I checked claim status, customer service (patients) billed claims and made sure they processed according to our fee schedule
- I reviewed accounts for refunds and processed them
- I verified insurance, and submitted appeals.
- Liaised between patients, insurance companies, and billing office.
- Filed and updated patient information and medical records.
- Communicated with insurance providers to resolve denied claims and resubmitted.
- Analyzed complex Explanation of Benefits forms to verify correct billing of insurance carriers.
- Verified insurance of patients to determine eligibility.
- Responded to customer concerns and questions on daily basis.
Education
GED -
Hillsborough High School
Tampa, FL04.1990
Skills
- Patient Data Identification
- Accounts Payable and Accounts Receivable
- Medical Terminology
- Problem Resolution
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Medical Billing Specailist
Orthopaedic Medial Group of
03.2022 - 03.2023
Manager Assistant
National Radiology Consultants
07.2018 - 10.2019
Patient Account Representative
Surgery Partners
05.2016 - 07.2018
Insurance Collections Specialist
Nova Health Group
11.2011 - 05.2016
Customer Service Specialist
Physician Independent Management Services, Blue Cross & Blue Shield
01.2006 - 02.2011
Reimbursement Specialist
Team Health Radiology Billing Center
03.2005 - 12.2005
Medical Biller/Collector
Univesral Managmenet Associates Company/UAC
09.1996 - 12.2001
GED -
Hillsborough High School
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