Summary
Overview
Work History
Education
Skills
Timeline
Generic

Angie Burge

Sigel,Illinois

Summary

Dynamic and detail-oriented professional with a strong background in pharmacy operations at Walmart, excelling in customer service and problem-solving. Proven ability to enhance patient care through accurate prescription management and effective communication. Recognized for teamwork and commitment to safety compliance, consistently achieving operational excellence in fast-paced environments.

Overview

12
12
years of professional experience

Work History

Backup Operator

Libman
10.2023 - 07.2024
  • Operated various types of machinery, demonstrating versatility and adaptability in diverse work environments.
  • Maintained a safe working environment by enforcing strict adherence to safety guidelines and protocols.
  • Assisted in training new operators, sharing knowledge of best practices and promoting a culture of teamwork amongst peers.
  • Provided on-the-job training to newly hired workers and team members.
  • Maintained knowledge of industry policies and procedures to set up and operate equipment safely.
  • Consistently met or exceeded performance targets while maintaining strict adherence to health, safety, and environmental regulations.
  • Accurately documented all operational data, ensuring up-to-date records for review and analysis.
  • Handled adjustments or modifications to machines as needed based on product specifications or changes in operational parameters.

Certified Pharmacy Technician

Brown's Drug Store
06.2022 - 09.2023
  • Trained new pharmacy technicians on proper procedures and best practices, ensuring consistent quality of service.
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Enhanced patient care by accurately filling and dispensing prescriptions in a timely manner.
  • Increased customer satisfaction by delivering friendly, personalized service during transactions.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
  • Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
  • Worked with computerized and automated systems for dispensing medications and editing new patient profiles.
  • Maintained proper drug storage procedures, registries, and records for controlled drugs.
  • Communicated directly with doctors offices via telephone, fax and email.
  • Reviewed and verified customer information and insurance provider information.
  • Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
  • Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
  • Contributed to improved patient adherence by providing clear medication instructions and addressing concerns or questions promptly.
  • Maintained drug inventory levels by ordering necessary medications and supplies
  • Reduced medication waste by implementing proper disposal procedures compliant with environmental guidelines.
  • Ensured medication safety with thorough verification of prescription orders and drug interactions.
  • Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
  • Entered and processed patients' prescriptions into internal system.

Waitress/Hostess

Luigi's
12.2017 - 02.2019
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Collaborated with team members to consistently provide efficient service during peak hours.
  • Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
  • Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
  • Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Answered customers' questions, recommended items, and recorded order information.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Checked guests' identification before serving alcoholic beverages.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
  • Assisted in training new host staff, sharing best practices for maintaining a professional demeanor and efficient work habits.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Answered phone calls to take orders, give information and document reservations.
  • Cross-trained to handle different restaurant roles, including bar, kitchen and to-go stations.

Certified Pharmacy Technician

Walmart
05.2012 - 05.2017
  • Completed paperwork, entering prescription and insurance or billing information into patient profiles.
  • Maintained accurate inventory levels for efficient pharmacy operations and cost control.
  • Collected co-payments or full payments from customers.
  • Assisted in preparation, distribution and storage of pharmaceuticals.
  • Collaborated with pharmacists to resolve medication-related issues, optimizing patient outcomes.
  • Streamlined pharmacy operations through effective organization of supplies, workspace layout optimization, and process improvements.
  • Assisted customers with over-the-counter product selection, providing knowledgeable recommendations.
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
  • Counted and labeled prescriptions with correct item and quantity.
  • Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
  • Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
  • Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
  • Managed opening and closing duties for pharmacy.
  • Set up and modified patient profiles to include current medications and insurance details.
  • Coordinated with physicians and insurance agency representatives for speedy resolution of prescription discrepancies.
  • Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions, and refill instructions.
  • Welcomed customers to pharmacy and answered questions relating to prescriptions and over-the-counter products.
  • Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.
  • Trained new pharmacy technicians on proper procedures and best practices, ensuring consistent quality of service.
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Enhanced patient care by accurately filling and dispensing prescriptions in a timely manner.
  • Increased customer satisfaction by delivering friendly, personalized service during transactions.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
  • Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
  • Worked with computerized and automated systems for dispensing medications and editing new patient profiles.
  • Maintained proper drug storage procedures, registries, and records for controlled drugs.
  • Communicated directly with doctors offices via telephone, fax and email.
  • Reviewed and verified customer information and insurance provider information.
  • Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
  • Contributed to improved patient adherence by providing clear medication instructions and addressing concerns or questions promptly.
  • Reduced medication waste by implementing proper disposal procedures compliant with environmental guidelines.
  • Ensured medication safety with thorough verification of prescription orders and drug interactions.
  • Entered and processed patients' prescriptions into internal system.

Education

North Clay Community High School
Louisville
05.2012

Skills

  • Attention to detail
  • Problem-solving
  • Teamwork and collaboration
  • Machine operation
  • Equipment operation
  • Efficient multitasking
  • Effective communication
  • Safety compliance
  • Data entry
  • Analytical thinking
  • Issue resolution
  • Manufacturing procedures
  • Deadline adherence
  • Customer service
  • Continuous improvement
  • Operational documentation
  • Teamwork and communication
  • Strong work ethic
  • Positive attitude
  • Teamwork and coordination
  • Good communication
  • Punctual and reliable
  • Following instructions
  • Computer skills

Timeline

Backup Operator

Libman
10.2023 - 07.2024

Certified Pharmacy Technician

Brown's Drug Store
06.2022 - 09.2023

Waitress/Hostess

Luigi's
12.2017 - 02.2019

Certified Pharmacy Technician

Walmart
05.2012 - 05.2017

North Clay Community High School

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