Angie Burns
Mapleton,OR
Overview
28
28
years of professional experience
Work History
Mail Carrier
United States Postal Service, USPS
Florence, OR
05.2011 - Current
- Sorted mail to be delivered according to route and customer address.
- Scanned packages for delivery tracking.
- Delivered packages and letters to residential customers.
- Operated a vehicle in accordance with safety regulations.
- Responded to customer inquiries regarding postal services and products.
- Reported any damaged or missing mail items to supervisor immediately.
- Provided friendly customer service at all times while delivering mail.
- Verified accuracy of addresses before delivering packages.
- Assisted other carriers with their routes as needed during peak periods.
- Delivered various types of mail on routes according to strict timelines.
- Assisted customers by lifting heavy packages and placing parcels by front door or garage.
204B (Supervisor)
United States Postal Service, USPS
Florence , OR
04.2019 - 09.2021
- Directed and supervised team of 15 employees in daily operations.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Provided guidance and direction to subordinates regarding job duties and responsibilities.
- Fostered a positive and motivating work environment, leading to an increase in team morale.
- Streamlined workflow processes, reducing project completion times.
- Acted as a liaison between upper management and staff, facilitating open communication.
- Trained new employees on company policies, job duties, and performance expectations.
- Maintained positive working relationship with fellow staff and management.
Customer Service Representative
State Farm Insurance
Florence , OR
09.2016 - 12.2016
- Informed customers that there insurance premiums were about to be late; by calling, emailing, or sending a post card.
- Taking payments by phone.
Teller, Phone Operator, Accounting
Oregon Pacific Banking Co.
Florence, OR
01.1998 - 09.2007
- Received and processed customer transactions, including deposits, withdrawals, loan payments and other banking services.
- Balanced cash drawers on a daily basis.
- Provided exceptional customer service while accurately processing routine transactions.
- Assisted customers in opening new accounts and completing required paperwork.
- Answered customer inquiries regarding bank products and services.
- Explained account information to customers in detail as needed.
- Processed wire transfers for customers both domestically and internationally.
- Researched discrepancies between actual cash amounts and records of transactions for accuracy.
- Followed up on requests from customers in a timely manner.
- Maintained confidentiality of bank records and client information.
- Delivered exceptional service to customers in person or over telephone.
- Trained employees on cash drawer operation.
- Balanced daily cash deposits and vault inventory with zero error rate.
- Prepared official checks for customer and internal bank needs.
- Reported daily averages and shortages to operations department.
- Transmitted orders to supply cash to meet daily needs.
- Promoted facility security by monitoring customer behaviors and following established protocols to protect individuals and assets.
- Answered incoming calls and directed them to the appropriate department or individual.
- Maintained a professional demeanor while handling customer calls.
- Transferred calls to other departments as needed.
- Greeted callers and identified their needs quickly and accurately.
- Handled banks personal accounting. (bills).
- Processed and cleared all employee expencse accounts.
Courtesy Clerk / Checker
Safeway
Florence, OR
06.1997 - 01.1998
- Greeted customers and provided assistance in locating items.
- Operated a cash register to process payments from customers.
- Stocked shelves with merchandise, rotated products, and removed expired items.
- Provided excellent customer service by being friendly and courteous at all times.
- Worked as part of a team to meet daily goals for stocking shelves, cleaning.
- Demonstrated knowledge of store layout to assist customers in finding desired items quickly.
- Carried out special orders requested by customers promptly and efficiently.
Human Resources Intern
State of Oregon
Salem, Oregon
06.1996 - 08.1996
- Input & organized public survey responses into computer.
- organized & updated employee files.
Education
High School Diploma -
Siuslaw High School
Florence, OR06-1999
Skills
- Active Listening
- Conflict Resolution
- Attention to Detail
- Problem-solving abilities
- Record-keeping
- Continuous Improvement
- Multitasking
- Time Management
- Team Collaboration
- Self Motivation
- Communication Skills
- Task Prioritization
- Reliability
- Customer Service
- Professionalism
- Organizational Skills
References
- Nicole Archer:
Previous Postmaster
541-221-8778
- Lori Wangerin:
Freind/ Coworker (State Farm)
541-997-7822
- Louise Garver:
Friend/ Coworker (OPB)
541-991-2305
- Lori Gates:
Retired Vice President of Oregon Pacific Bank
541-991-6808
References
References available upon request.
Timeline
204B (Supervisor)
United States Postal Service, USPS
04.2019 - 09.2021
Customer Service Representative
State Farm Insurance
09.2016 - 12.2016
Mail Carrier
United States Postal Service, USPS
05.2011 - Current
Teller, Phone Operator, Accounting
Oregon Pacific Banking Co.
01.1998 - 09.2007
Courtesy Clerk / Checker
Safeway
06.1997 - 01.1998
Human Resources Intern
State of Oregon
06.1996 - 08.1996
High School Diploma -
Siuslaw High School