Angie Cardenas
San Pedro,CA
Summary
A highly organized professional with a diverse background in administrative roles and telephone operations. Committed to enhancing overall efficiency while upholding precise filing systems, proficient data entry, and effectively managing and responding to multiple phone lines on a daily basis.
Overview
18
18
years of professional experience
Work History
PBX Operator
Providence Little Company Of Mary Hospital
10.2017 - Current
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
- Collected and verified telephone numbers, addresses, and proper spelling of names.
- Followed up on customer inquiries to confirm issues were adequately addressed.
- Assisted colleagues with achieving task requirements, aiding team productivity and performance.
- Operated switchboard and routed incoming calls to appropriate departments
- Maintained files, records and chronologies of entry activities.
- Corrected data entry errors to prevent duplication or data degradation.
- Verified data files prior to entry to maintain high data accuracy.
- Entered data into various computer systems accurately
Longshoreman (Casual)
ILWU-PMA
06.2005 - Current
- Maintained clean, orderly work environment free of hazards.
- Assisted in receiving, stocking and distribution of merchandise.
- Successfully navigated large UTR tractor shipments of materials through tight spaces and busy facilities.
- Operated equipment while observing standard safety procedures.
- Verified quantity and description of materials received by checking container verification.
- Operated moving truck safely to deliver items to destination without nicks or scratches.
- Container number assignment and designation
Front Desk Receptionist
Pacific Coast Surgical Center
02.2012 - 06.2012
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
- Entered and updated sensitive customer information during check-ins and room changes.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Organized, sorted, and checked input data against original documents.
- Completed data entry tasks with accuracy and efficiency.
Receptionist
Pace Insurance Services
12.2007 - 04.2009
- Sorted, received, and distributed mail correspondence between departments and personnel.
- Confirmed appointments, communicated with clients, and updated client records.
- Routed incoming mail and messages to relevant personnel without delay.
- Managed multiple tasks and met time-sensitive deadlines.
- Responded to inquiries from callers seeking information.
- Compiled information from files and research to satisfy information requests.
- Collected delinquent payments, processed transactions and updated relevant records.
- Maintained confidentiality of information regarding clients and company.
- Provided clerical support to company employees by copying, faxing, and filing documents.
Education
High School Diploma -
San Pedro Senior High School
San Pedro06.1986
Skills
- Strong Telephone Etiquette
- Supply Restocking
- Information Updates
- Data Input
- Data Collection
- Front Desk Management
- Managing Phone Systems
- Client Service
- Professional Communication
- Phone Call Direction
- Internal Communications
- Clear Communication
- Emergency Call Support
- Call Transfers
- Paging Systems
Active TWIC Card
Transportation Worker Identification Credential
Languages
Spanish
Native or Bilingual
Timeline
PBX Operator
Providence Little Company Of Mary Hospital
10.2017 - Current
Front Desk Receptionist
Pacific Coast Surgical Center
02.2012 - 06.2012
Receptionist
Pace Insurance Services
12.2007 - 04.2009
Longshoreman (Casual)
ILWU-PMA
06.2005 - Current
High School Diploma -
San Pedro Senior High School