Angie Carrasco
Cedar Hill
Summary
Dynamic and detail-oriented professional with a proven track record at Pure Spa And Salon, excelling in customer relations and appointment scheduling. Recognized for enhancing front desk efficiency and maintaining a professional demeanor while managing sensitive information. Strong organizational skills and effective communication ensure exceptional service delivery in fast-paced environments.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Receptionist
Pure Spa And Salon
09.2023 - 03.2024
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Managed multiple tasks and met time-sensitive deadlines.
Front of House Employee
Chick-fil-A
06.2021 - 09.2021
- Maintained a clean and welcoming environment for guests, contributing to positive dining experiences.
- Handled high-pressure situations with grace, maintaining excellent service standards even during peak hours or understaffed shifts.
- Enhanced customer satisfaction by providing attentive service and addressing inquiries in a timely manner.
- Performed opening and closing duties diligently, ensuring the restaurant was ready for optimal operations each day.
Education
R. L. Turner High School
Carrollton, TX05.2023
Skills
- Organization skills
- Time management
- Telephone skills
- Data entry
- Verbal and written communication
- Customer/Client relations
- Appointment scheduling
- File management
- Multi-line telephone operation
- Document management
- Professional demeanor
Certification
CPR certification
Languages
Spanish
Native or Bilingual
Timeline
Receptionist
Pure Spa And Salon
09.2023 - 03.2024
Front of House Employee
Chick-fil-A
06.2021 - 09.2021
R. L. Turner High School
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