ANGIE CARTER
Roswell,Georgia
Summary
Innovative and forward-thinking global talent development executive with demonstrated success in launching and supporting large-scale workforce projects that improve productivity, employee capabilities, and organizational health. Proven record of aligning talent strategies and solutions to company culture, and overall strategic objectives, resulting in measurable impact and clear ROI.
Overview
26
26
years of professional experience
Work History
DIRECTOR OF TALENT
Colonial Pipeline Company
Alpharetta, GA
02.2025 - Current
- Talent development and management leader accountable for all leader development, talent programs, and strategic workforce planning with intent focus on future-proofing Colonial through ownership transition period.
- Architect of new Professional Growth Plan process as part of a larger Skills-First initiative to instill a culture of learning across the organization achieving 60% of EOY adoption goal in first 45 days of launch.
- Created a three-year Workforce Planning Strategy that includes a holistic skills taxonomy and talent ecosystem to support Colonial's growth plans.
- Designed and developed technical skills gap analysis and role-specific learning paths by partnering with Codecademy for Cloud computing certifications.
- Synthesized Critical Value Role, Critical Value People, and High Potential identification to improve succession planning, high-value talent retention and role-readiness.
- Launched Learning Steering Committee to analyze total training hours, validate efficacy of all regulatory required and recommended training as well as clarify and promote total course offerings.
GENERAL MANAGER, LEARNING AND LEADER DEVELOPMENT
Delta Air Lines
Atlanta, GA
03.2020 - 02.2025
- Led the Airport Customer Service team supporting learning and development for 40,000+ employees worldwide with high-impact onboarding, CX, safety, employee engagement, and leader effectiveness initiatives.
- Conceptualized and developed an immersive Leader Academy focused on standardizing the onboarding of new leaders and developing future leaders with essential tools and resources to succeed with a blend of instructor-led training, action learning, and mentorship.
- The Leader Academy produced 1,100 total graduates since 2022 with an NPS score of 4.98 and demonstrated knowledge improvement of 53% pre-to-post assessment.
- Reduced global injury rate by 15%, aircraft damage events by 19%, and weight and data record errors by 22% with the creation of a new Safety Leadership strategy to instill a Just Culture within teams.
- Improved front-line leader efficiency with the creation of a mobile application, QuickView, which saved 10+ hours per week of administrative burden by pulling needed data into leader mobile devices.
- Streamlined annual qualifications training into quarterly offerings which enabled microlearning delivery and reduced the amount of training time without sacrificing the integrity of the content.
- Standardized leader/agent quarterly conversations by architecting a guided 1:1 process within the HRIS which increased direct leader feedback by 8 points, career development opportunity score by 5 points, and sense of belonging score by 7 points.
- Managed budget implementations, employee evaluations, and contract details.
MANAGER, TALENT DEVELOPMENT
Pacific Dental Services
Irvine, CA
01.2014 - 03.2020
- Directed talent management, acquisition, retention, and learning and development strategies for ~10,000 employees in new and emerging markets. Designed and oversaw 360-feedback activities, succession planning, annual performance reviews, and merit increase processes.
- Reduced employee turnover by 23% by implementing a positive workplace culture including strategies, programs, and initiatives for operations and clinical teams.
- Increased retention over 20% against 10% goal with the implementation of shoulder-to-shoulder coaching and mentoring program for clinicians.
- Improved business operations by leading a team designed specifically to train and improve struggling practices.
- Designed and executed talent acquisition strategies for social media, events, school alliances, and referral marketing which sourced 200+ new leads for dentists.
- Enhanced virtual learning offerings, created live employee engagement workshops, and improved experiential learning for leadership.
- Facilitated 20 promotions into next-level leadership roles within 6 months of implementing benchmarks and assessments for leaders to identify human capital needs with a skills-first strategy.
- Increased clinical production by 70% in 12 months after creating a clinical mentorship and coaching program.
- Won 'XP Award' in 2019 which was awarded to the Top 1% in the organization after being nominated by peers and direct reports for extraordinary performance.
TRAINING CENTER DIRECTOR
The Scheduling Institute
Alpharetta, GA
08.2008 - 12.2013
- Guided training center operations including recruiting team of ~30, curriculum development, training, and workshop facilitation.
- Trained professionals on customer service, sales, communications, clinical efficiency, and operations.
- Created 'The U' training center which was the largest revenue producing program in the company.
- Built the training department to 300% growth in course offerings over 2 years after executing campus-based recruiting efforts, employee development, and internship opportunities.
- Launched and operationalized 25 workshops with both instructor and web-based learning.
- Created train-the-trainer certifications for all trainers and clients for field training purposes.
- Ensured the success of new hires with a new strategic onboarding process and 'Start Strong' initiative.
- Bolstered YoY revenue by 100% within 2 years from $5 million to $10 million with a sellable, onsite training program.
- Created additional training capacity after coaching and repurposing existing clients as supplemental trainers.
Sales Enablement Manager
Carter Promotions
01.2000 - 08.2008
- Additional Talent Management Experience at Carter Promotions from 2000 - 2008
Education
Bachelor of Arts - English
University of Mississippi
Skills
- Leadership development
- Talent management
- Culture champion
- Succession planning
- Skills taxonomy creation
- Performance management
- Organizational effectiveness
- Strategic workforce planning
- Learning program design
- Talent pipelines
Websites
Timeline
DIRECTOR OF TALENT
Colonial Pipeline Company
02.2025 - Current
GENERAL MANAGER, LEARNING AND LEADER DEVELOPMENT
Delta Air Lines
03.2020 - 02.2025
MANAGER, TALENT DEVELOPMENT
Pacific Dental Services
01.2014 - 03.2020
TRAINING CENTER DIRECTOR
The Scheduling Institute
08.2008 - 12.2013
Sales Enablement Manager
Carter Promotions
01.2000 - 08.2008
Bachelor of Arts - English
University of Mississippi
Similar Profiles
Christopher MortensonChristopher Mortenson
F02 at Colonial Pipeline CompanyF02 at Colonial Pipeline Company
Haley BradenHaley Braden
Corrosion Technician at Colonial Pipeline CompanyCorrosion Technician at Colonial Pipeline Company
Matthew PeelerMatthew Peeler
Technology Operations Center: Engineer II at Colonial Pipeline CompanyTechnology Operations Center: Engineer II at Colonial Pipeline Company
Charmaine Downer ThomasCharmaine Downer Thomas
Teacher at Old Harbour Primary SchoolTeacher at Old Harbour Primary School
Alex VickeryAlex Vickery
Intern at NAIntern at NA