Angie Castro
Trenton,NJ
Summary
Driven with a track record of enhancing quality control measures at Pitney Bowes, reducing errors significantly. Skilled in product inspection and demonstrating exceptional customer service, I excel in fast-paced environments, ensuring meticulous documentation and improving customer satisfaction. Leveraging strong collaboration skills, I've effectively reduced product return rates by implementing innovative procedures. Giving the customer a solution to their concerns by providing them with a better service
Overview
3
3
years of professional experience
Work History
Qc Quality Control
Pitney Bowes
05.2020 - 09.2023
- Reduced errors in test results by implementing rigorous quality control measures.
- Updated quality control records and reports.
- Unloaded, inspected, and stored damaged and returned products.
- Documented returned product details in Software inventory tracking system.
- Collaborated with quality control teams to identify product defects and address root causes.
- Implemented new procedures to reduce product return rates and improve overall customer experience.
Shipping and Receiving Clerk
Barnes & Noble
04.2021 - 01.2022
- Received incoming shipments, compared contents against associated records and transmitted to proper department.
- Packaged goods in safe containers to prepare for shipping, adhering to packaging protocols.
- Used pallet jacks and dollies to load and unloaded goods from trucks and containers.
- Reduced shipping errors through meticulous inspection of outgoing packages and double-checking labels.
- Facilitated smooth warehouse operations, maintaining clean and safe work environments.
- Generated reports covering details about data, system operation, and error monitoring.
Education
12 -
06.2019
Skills
- Product Inspection
- Documentation
- Deadline-oriented
- Customer Service
Languages
Spanish
Full Professional
English
Professional Working
Timeline
Shipping and Receiving Clerk - Barnes & Noble
04.2021 - 01.2022
Qc Quality Control - Pitney Bowes
05.2020 - 09.2023
Jamaica Learning Center - 12,