Summary
Overview
Work History
Education
Skills
Timeline
Generic

Angie Chapman

Green Bay

Summary

Dynamic professional with a proven track record in multiple environments, excelling in problem-solving and client management. Recognized for maintaining high customer satisfaction and resolving complex technical issues. Trustworthy and flexible, I bring strong communication skills and a clean background check, ensuring a secure and reliable service experience. I seemlessly fit into any team environment.

Overview

22
22
years of professional experience

Work History

SELF EMPLOYED HOUSESITTER/DOGWALKER

Rover.com
01.2018 - Current
  • Communicated with homeowner via phone or text.
  • Fed and walked pets, cleaning up after pets indoors and outdoors.
  • Answered telephone and doorbell, took messages, and relayed information to owner.
  • Fed and watered animals and replaced dirty bedding and litter boxes.
  • Performed light cleaning duties such as dusting, vacuuming, and wiping down bathrooms.
  • Secured locks and entryways to prevent unauthorized access by persons not approved by owners.
  • Fed, walked, and cared for dogs during owners' absences and out-of-town trips.
  • Recorded activities to keep owners fully informed on pet exercise.
  • Cleaned up after dogs and properly disposed of waste to keep community clean and free of potential hazards.
  • Made owners comfortable with care by following instructions and meeting dog needs.
  • Kept cages, kennels, play yards, and grooming areas neat and clean.

Tier 2 Technical Support Specialist

Time Warner Cable
01.2016 - 03.2018
  • Shepherded customers through ongoing or multifaceted technical struggles to research long-term solutions.
  • Dispatched field service technicians to correct issues requiring in-person technical assistance.
  • Performed technical troubleshooting and diagnosis, software installation and information gathering to keep infrastructure operational.
  • Maintaining excellent metrics consistently that reflect both well on the company and on me as an agent. Most notably metrics showing customers showing high resolution of their problems and no need to call back.
  • Received inbound phone calls transferred from Tier 1 specialists to research and resolve advanced technical issues.

SOS Tier 2 Tech Support

Pace/Arris
10.2015 - 12.2016
  • Resolved problems, improved operations and provided exceptional service.
  • Gained strong leadership skills by managing projects from start to finish.
  • Worked on technical issues with customers with all levels of technical capability to resolve their technology issues over the phone to achieve resolution.
  • Provided education for clients to help them maintain a seamless experience and connectivity.
  • Worked with other departments within my own company to fulfill the clients needs by coordinating with them and sharing data so a permanent resolution could be obtained as quickly as possible.
  • Maintaining positive metrics that are important to the company and reflective of our success as incoming call agents.

Restaurant Hostess

P.F. Chang's Bistro
01.2016 - 05.2016
  • Collected information from arriving customers to seat groups or place them on waitlist.
  • Watched dining area staff to evaluate server loads and calculate accurate wait times.
  • Answered customer questions about hours, seating, and menu information.
  • Prepared dining room for service by cleaning , organizing tables and placing table settings.
  • Managed seating chart and monitored activity in restaurant to keep constant and efficient dining flow.
  • Rearranged tables and chairs for large parties and retrieved high chairs for children.
  • Completed daily side work and opening and closing duties without fail.
  • Minimized customer service complaints by expertly managing customer expectations during busy periods.

Tier 1 Technical Support Representative

Volt Workforce Solutions
10.2014 - 12.2015
  • Managed high levels of call flow and responded to technical support needs.
  • Used ticketing systems to manage and process support actions and requests.
  • Responded to customer inquiries and provided technical assistance over phone and in person.
  • Installed, configured and maintained computer systems and network connections.
  • Diagnosed and troubleshot hardware, software and network issues.
  • Maintained metrics within parameters and was promoted to Tier 2 agent with permanent compant Pace/Arris.

3rd Shift Manager

Woodforest National Bank
01.2013 - 10.2015
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Supervised employees and oversaw quality compliance with company standards for food and services.
  • Worked closely with team members to schedule breaks and shifts to meet state regulations.
  • Tracked receipts, employee hours, and inventory movements.
  • Increased customer satisfaction and grew business by maintaining close relationships with customers.
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
  • Reconciled cash drawer and resolved discrepancies.
  • Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
  • Sold and cross-sold bank products to new and existing customers.
  • Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
  • Turned in excess cash to maintain drawer security.
  • Processed customer transactions promptly, minimizing wait times.

Office Associate

Monte Vista Small Animal Hospital
02.2006 - 09.2006
  • Completed clerical tasks such as filing, copying, and distributing mail.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Responded to inquiries from callers seeking information.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Prepared medications for pets per veterinarians instructions.
  • Got new client rooms ready to include medication, new vaccinations and syringes that patient may need according to medical chart.
  • Preapared charts for doctor and took relavent preliminary notes including patients weight.

Assistant Store Manager

RadioShack
09.2003 - 01.2006
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Processed payments for credit and debit cards and returned proper change for cash transactions.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Interacted well with customers to build connections and nurture relationships.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Created and maintained safe and secure work environments for employees.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.

Education

Associate of Science - Biology

Bakersfield College
Bakersfield, CA
01-2003

Skills

  • Trustworthiness

  • Mail handling

  • Pet care

  • Problem-solving

  • Childcare experience

  • Garden and plant care

  • Service management

  • Security awareness

  • Flexibility

  • Valid Driver's license

  • Crisis management

  • Clean background check

Timeline

SELF EMPLOYED HOUSESITTER/DOGWALKER

Rover.com
01.2018 - Current

Tier 2 Technical Support Specialist

Time Warner Cable
01.2016 - 03.2018

Restaurant Hostess

P.F. Chang's Bistro
01.2016 - 05.2016

SOS Tier 2 Tech Support

Pace/Arris
10.2015 - 12.2016

Tier 1 Technical Support Representative

Volt Workforce Solutions
10.2014 - 12.2015

3rd Shift Manager

Woodforest National Bank
01.2013 - 10.2015

Office Associate

Monte Vista Small Animal Hospital
02.2006 - 09.2006

Assistant Store Manager

RadioShack
09.2003 - 01.2006

Associate of Science - Biology

Bakersfield College

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