Angie Christianson
Hudson
Summary
Dedicated personal care assistant skilled in client relationship management, appointment scheduling, and emotional support. Committed to enhancing the well-being of clients through compassionate care and effective communication.
Overview
15
15
years of professional experience
Work History
PCA
Self-employeed
Hudson
06.2020 - Current
- Assisted clients with daily living activities and personal care tasks.
- Maintained a clean and safe environment for clients in their homes.
- Communicated effectively with clients to build trust and rapport.
- Coordinated transportation for clients to medical appointments and social activities.
- Collaborated with family members to support client care goals and needs.
- Performed light housekeeping duties such as changing bed linens, doing laundry, washing dishes and vacuuming carpets.
- Provided emotional support and companionship to elderly clients experiencing loneliness or depression.
Appointment Scheduler
Midwest ENT
Woodbury
04.2011 - 05.2020
- Managed daily appointment calendar for multiple physicians and specialists, optimizing scheduling to minimize patient wait times.
- Scheduled patient appointments using electronic health record systems.
- Assisted in scheduling, rescheduling, and canceling appointments for patients.
- Communicated with patients to confirm appointments and provide instructions.
- Performed follow up calls to confirm scheduled appointments.
- Answered incoming calls from potential new patients and existing patient inquiries.
- Provided excellent customer service while handling patient inquiries and concerns.
- Resolved scheduling conflicts and adjusted appointments as needed.
- Coordinated with medical staff to streamline patient flow, enhancing overall clinic efficiency.
- Maintained accurate patient records and updated scheduling software regularly.
- Generated daily reports on booked, canceled, and rescheduled appointments to track scheduling trends and support operational decision-making.
- Coordinated with other departments within the practice to ensure timely patient care.
- Resolved customer complaints in a professional manner.
- Supported management by performing various administrative tasks to enhance operational efficiency.
Education
High School Diploma -
Harding High School
Saint Paul, MN06-1994
Skills
- Personal care
- Living assistance
- Patient monitoring
- Client management
- Appointment scheduling
- Electronic health records
- HIPAA compliance
- Time management
- Team collaboration
- Problem solving
- Compassionate care
- Emotional support
- Listening skills
- Restocking supplies
Affiliations
I enjoy spending time with family going hiking, boating and traveling.
Timeline
PCA
Self-employeed
06.2020 - Current
Appointment Scheduler
Midwest ENT
04.2011 - 05.2020
High School Diploma -
Harding High School