Angie Colindres
Indianapolis,IN
Summary
Energetic employee successful at motivating and building positive team dynamics to accomplish business goals. Dedicated to open, communicative culture where employees feel empowered to contribute to company's success.
Overview
7
7
years of professional experience
Work History
Supervisor
RCI
02.2020 - Current
- Oversaw daily operations of the department, ensuring smooth workflow.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
- Developed effective improvement plans in alignment with goals and specifications.
Receptionist
Harding Poorman
01.2019 - 01.2020
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Helped maintain office security by monitoring visitor access and issuing badges.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
Sales Representative
Comcast/ Xfinity
01.2018 - 12.2018
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Listened to customer needs and desires to identify and recommend optimal products.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Developed strong rapport with customers and created positive impression of business.
- Built customer loyalty and retention by delivering excellent shopping experiences.
Education
High School Diploma -
Northwest High School
Indianapolis06.2013
Skills
- Training and mentoring
- Goal-Oriented
- Staff Management
- Employee Motivation
- Staff Development
- Bilingual
- Teamwork and Collaboration
- Time Management
Languages
Spanish
Native or Bilingual
Timeline
Supervisor
RCI
02.2020 - Current
Receptionist
Harding Poorman
01.2019 - 01.2020
Sales Representative
Comcast/ Xfinity
01.2018 - 12.2018
High School Diploma -
Northwest High School