Angie Cooley
Saratoga,WY
Summary
Compassionate social work professional offering demonstrated success in aligning daily activities with care plans and expediently reporting any client status changes. Promotes formation of habits for sustainable health improvement. In-depth knowledge of behavior redirection strategies. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Dedicated case management professional well-versed at liaising with patients to foster access to community resources, treatment and assistance programs. Strong background in supporting client treatment plans. Compassionate and driven with unfailing work ethic and passion for helping others. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
26
26
years of professional experience
Work History
Chronic Care Management Supervisor
Medassit
03.2023 - 09.2023
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Communicated scheduling changes to staff members, implementing proof-of-receipt to reduce errors.
- Gathered employee data to develop monthly work schedules, enabling proper staffing for departments for each shift.
- Implemented time-blocking and schedule notifications to optimize time management.
- Created and distributed agendas and other materials for scheduled meetings.
- Created detailed calendars for staff members to support deadline management and milestone achievement.
- Developed strong working relationships with management and executive team through effective scheduling and communication skills.
- Worked with manager and supervisor to plan and coordinate production schedules.
- Managed daily scheduling conflicts to reduce operational backlogs and support full shift-coverage.
- Proactively identified scheduling issues and developed quick solutions to promote efficiency and profitability.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Responded to customer calls and emails to answer questions about products and services.
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
- Attended telephone skills and program information training sessions to boost aptitude.
- Responded proactively and positively to rapid change.
- Maintained up-to-date knowledge of product and service changes.
- Promptly responded to inquiries and requests from prospective customers.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Trained new personnel regarding company operations, policies and services.
Private Care Giver
Paul Perue Saratoga
04.2022 - 12.2022
- Made beds, swept floors and sanitized surfaces to support activities of daily living
- Maintained clean and well-organized environment for client happiness and safety
- Maintained daily living standards by assisting clients with personal hygiene needs
- Assisted patients with daily personal hygiene
- Improved patient outlook and daily living through compassionate care.
- Analyzed problematic areas to provide recommendations and solutions.
Outreach Program Coordinator
Carbon County Cove
01.2002 - 05.2022
- Cooperated with local service providers, outreach workers, case managers and collaborative agencies to facilitate services for members
- Implemented community outreach and engagement plans to reach vulnerable communities
- Presented clients with information, referrals and assistance accessing resources such as food, housing and transportation
- Performed ongoing monitoring of care plans to evaluate effectiveness, documenting interventions and goal achievements and suggesting changes accordingly
- Facilitated ongoing case management services to support successful outcomes and meet stabilization goals
- Participated in case conferences with multi-disciplinary team to discuss client care planning and progression
- Developed comprehensive client-driven case plan with short and long-term goals.
Activity Director
Saratoga Care Center Saraoga
06.2019 - 04.2022
- Designed programs to encourage entertainment, relaxation, socialization, and fulfillment for residents
- Handled budgetary concerns, keeping activities affordable
- Interacted with patients and families by addressing questions and concerns
- Trained and managed assistants and delegated tasks for staff members
- Coordinated calendars, shifts and activity schedules with staff
- Designed and led activities in crafts, music and sports
- Kept activities spaces organized, clean and tidy
- Helped residents participate in activities with basic and advanced mobility support
- Assisted residents with developing and maintaining positive social skills, mental aptitude, confidence and strong interpersonal connections
- Used one-on-one meetings and small groups to engage residents in facility life
- Upheld positive quality of life standards for residents of all ability levels
- Maintained adequate supplies to meet activities needs
- Coordinated musical guests, movies and other types of resident entertainment
- Tracked resident demographics and preferences in order to develop enjoyable activities plans
- Charted resident responses, progress to approaches used and reported abnormal signs and symptoms to medical care professionals on staff
- Organized special trips for residents and accompanied groups throughout each excursion
- Visited with residents to provide sensory stimulation and reality orientation
- Conducted and organized activity calendar to engage residents and advance quality of life
- Updated facility schedule and related records
- Coordinated resident care and staffing of memory care services and provided input in pre-admission assessments and decision-making
- Led engaging individual and group activities to promote resident involvement
- Coordinated support services and optimized communication between healthcare workers and patients
- Participated in regular team meetings and in-house training sessions to boost group effectiveness
- Advocated for clients by obtaining information regarding treatment options and clinical status
- Maintained up-to-date case records with case activity status.
Business Owner
Saraoga
05.2017 - 04.2021
- Promoted business on social media platforms to maximize brand identity and generate revenue
- Managed operations budgeting, accounts payable and accounts receivable and payroll
- Resolved issues quickly through meticulous research and quick decision making
- Conferred with customers to understand needs and finalize purchase orders
- Kept records for production, inventory, income and expenses
- Kept up-to-date on regulatory changes affecting business operations
- Set pricing structures according to market analytics and emerging trends
- Reconciled daily sales, prepared bank deposits and assessed financial transaction reports
- Created and implemented marketing and advertising strategies to support revenue goals and promote strategic growth
- Directed implementation of strategic business plans to achieve goals and objectives
- Oversaw company social media and marketing efforts to expand brand awareness and attract new customers
- Kept building areas organized and functional to promote business productivity and deliver professional appeal to customers
- Exercised organizational leadership practices and communicated business vision to achieve sales goals
- Calculated inventory levels, priced store products and generated credit memos for returned merchandise.
Front Desk Associate
Riviera Lodge Saratoga
01.2011 - 06.2016
- Answered phones to respond to customer inquiries and transferred calls to appropriate staff members
- Handled payment processing and provided customers with receipts and proper bills and change
- Managed guest check-in and check-out procedures, reservations and payments
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process
- Managed customer complaints and rectified issues to complete satisfaction.
Private Care Giver
Mr. William Harvin Saratoga
05.2001 - 08.2001
- Maintained clean and well-organized environment for client happiness and safety
- Maintained daily living standards by assisting clients with personal hygiene needs
- Assisted patients with daily personal hygiene
- Improved patient outlook and daily living through compassionate care
- Made beds, swept floors and sanitized surfaces to support activities of daily living.
Private Care Giver
Eastgate
01.1998 - 03.2001
- Maintained clean and well-organized environment for client happiness and safety
- Maintained daily living standards by assisting clients with personal hygiene needs
- Improved patient outlook and daily living through compassionate care
- Made beds, swept floors and sanitized surfaces to support activities of daily living.
Education
IBMC
Fort Collins, COHigh School Diploma -
Saratoga High School
Saratoga, WYAssociate of Applied Science - Social Work
Weston Distance University
Fort Collins Co02.2023
2020
MEPAP part 2 -
2019
Music Therapy course -
2019
Skills
- Activity Organization
- Patient Evaluations
- Therapy Planning
- Treatment Coordination
- Client Relationship Management
- Organizational Systems
- Audit Risk Management
- Professional Relationships
- Corrective Actions
- Team Management
- Customer Satisfaction
- Customer Experience
- Compliance Requirements
- HIPAA and Confidentiality Compliance
- Searching Records
- Treatment Options
- Project Coordination
- Patient Health Information Access
- Compliance Reviews
- Training Initiatives
- Customer Inquiries
- Records Management Expert
- Good Telephone Etiquette
- Attention to Detail
- Multitasking Abilities
- Problem-Solving
- Organization and Time Management
- Active Listening
- Google Workspace
- Dependable and Responsible
- Self-Motivated Software Proficiency
- Software Proficiency
- Specialty Care
- Medical Terminology
- Referral Tracking
- Patient Data Management Systems
- Call Transfers
- Google Suite
- Reminder Calls
- HIPAA Regulations
- Anatomy and Physiology Terms
- Patient Referral
- Patient Scheduling
- Transportation Assistance
- Referring Physician Communication
- Quality Patient Care
- Conflict Resolution
- Scheduling Software
- Appointment Scheduling
- Electronic Patient Charts
- Reviewing Patient Information
- Research
Timeline
Chronic Care Management Supervisor
Medassit
03.2023 - 09.2023
Private Care Giver
Paul Perue Saratoga
04.2022 - 12.2022
Activity Director
Saratoga Care Center Saraoga
06.2019 - 04.2022
Business Owner
Saraoga
05.2017 - 04.2021
Front Desk Associate
Riviera Lodge Saratoga
01.2011 - 06.2016
Outreach Program Coordinator
Carbon County Cove
01.2002 - 05.2022
Private Care Giver
Mr. William Harvin Saratoga
05.2001 - 08.2001
Private Care Giver
Eastgate
01.1998 - 03.2001
IBMC
High School Diploma -
Saratoga High School
Associate of Applied Science - Social Work
Weston Distance University
MEPAP part 2 -
Music Therapy course -
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