Summary
Overview
Work History
Education
Skills
Websites
Certification
Assessments
Additional Information - References
Awards
Languages
Timeline
Generic

Angelica (Angie) Corral

Rialto,CA

Summary

Talented & detail-oriented Office Administrator who loves people and strives for strong work ethic. Hardworking and passionate job seeker with strong organizational skills eager to secure administrative position. Ready to help team achieve company goals. Bi-lingual in English and Spanish languages. Willing to relocate to: surrounding Phoenix, AZ., areas. Authorized to work in the US for any employer

Overview

12
12
years of professional experience
1
1
Certification

Work History

Human Resources & Corporate Office Administrator

Best Formulations LLC
03.2022 - Current
  • Prepared new hire letters, employee contracts, and corporate policies.
  • Updated HR database with new employee information, changes in benefits, and other details.
  • Handled on-boarding process for newly hired employees, which included distribution of all paperwork.
  • Developed and implemented HR policies and procedures to promote clear and consistent approach to managing employees.
  • Coordinated technical training and personal development classes for staff members.
  • Addressed employee conflicts with appropriate urgency, following all corporate procedures.
  • Negotiated HR-related vendor contracts to maintain agreements with necessary vendors to support HR operations.
  • Managed employee data and privacy to keep employee data confidential per organizational privacy policies.
  • Collaborated with managers to identify and address employee relations issues.
  • Advocated for staff members, helping to identify and resolve conflicts.
  • Administered employee training programs and assisted with Culture Committee meetings and events.
  • Entered invoice into accounting software for payment.
  • Participated actively in planning and executing company events.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Scheduled conference rooms, prepared agendas, and maintained calendars to prepare for meetings and events.
  • Interacted with customers by phone, email, or in-person to provide information.
  • Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
  • Maintained electronic and paper filing systems for easy retrieval of information.
  • Edited documents to improve accuracy of language, flow, and readability.
  • Reconciled account files and produced monthly reports.
  • Assisted in preparation and processing of payroll to facilitate prompt staff payments.

Digital Retention Specialist

Staffmark
10.2021 - 03.2022
  • Knowledge Collections procedures, Sales Force & Kgen, Pay Now & Ecas software systems used
  • Experience making high volume phone calls to delinquent customers
  • Strong attention to detail and goal orientated position
  • Commitment to excellent customer service
  • Ability to prioritize and manage multiple responsibilities
  • Responsible for monitoring and maintaining assigned accounts, Customer calls, account adjustments, and customer reconciliation
  • Bilingual position handling Spanish & English speaking clients.

Front Office Receptionist

Tigua Inc.
09.2020 - 09.2021
  • Receive and route incoming calls, take thorough messages, and provides basic information to callers
  • Front-line contact with the public representing the Company in a professional, friendly manner at all times
  • Manage front office entry of all employees and guests entering building through alarm accessed doors and proper check-in to building using employee badges, sign-in log book and daily temperature & face mask monitoring in order to maintain Covid-19 safety guidelines within the work environment
  • Assist HR & Accounting departments with assignment projects as needed
  • Maintain inner office files up to date in order to maintain accountability of guest & employees working within departments
  • Processing of all incoming mail, date stamp & designate according to proper department leads
  • Use of computer, copier, fax, phones used throughout business day.

Front Office Administrator (contracted positions)

Burnett Specialists
05.2020 - 07.2020
  • Contracted position through local staffing agency
  • Job position responsible for front office area and all inbound calls
  • Responsible for properly managing calls by deciphering customer calls and properly transferring according to customer needs and inner department personnel
  • Taking proper and accurate message for immediate call back by inner office staff
  • Assist with scheduling of all technicians work assignments for following day job detail and activities
  • Processing all job assignments for every day work flow consistency and managing job assignment of technician staff
  • Closing out all work tickets and detail overview of jobs completed by technician staff
  • Responsible of consistent update of all technicians job status and their work order locations by inputting data into ACCESS software system as needed throughout business day
  • Verify invoices on job orders in QuickBooks software system
  • Assisted accounting department with daily accounts receivable deposit slips, customer collection calls for payments to overdue balances, process of incoming checks & credit cards payments for bank deposits
  • Maintained filing system and pulling files for all job assignments and proper job assignment scheduling
  • Given daily job assignments by inner office staff to assist in their department as needed
  • Maintained a sanitized front office area and customer showroom area to keep social distancing needs free from direct contact from current pandemic.

Maintenance Coordinator / Office Administrator (contracted positions)

Burnett Specialists
01.2020 - 05.2020
  • Contracted position through a local staffing agency
  • Job position responsible for property maintenance department to acquire outside contractors for maintenance calls and services needed for residential and commercial tenants of property management company
  • Handling work orders for tenants in a timely manner and processing work order paperwork to ensure payment of maintenance work completed is to be paid to contractors within a timely manner of services provided
  • Answer maintenance calls both in office and company cell phone provided to ensure tenants are provided with customer care to maintenance issues
  • Computer software used -Yardi, Asana, Office Outlook and Property Improvements
  • Filling, answering phone, use of copy machine as well as other office duties included for this position.

Front Office Administrator

AZ Bus Sales
10.2018 - 12.2019
  • Receive and route incoming calls, take thorough messages, and provides basic information to callers
  • Front-line contact with the public representing the Company in a professional, friendly manner at all times
  • Assisted with the HR/ Payroll Department in maintaining time keeping records of technicians into Fusion software
  • Verify and update time in Paycom Payroll software system to coincide with Fusion time card posting
  • Update drive time journal and maintain driver logs
  • Provide clerical support for all departments within the office and Sacrament office
  • Coordinate conference rooms scheduling for meetings
  • Responsible for coordinating company functions, employee award meetings and mailing of birthday cards
  • Order and restock all office supplies
  • Distribute incoming and outgoing mail
  • In addition, handles various administrative and clerical duties as assigned by several inner department Managers and staff.

Inside Sales Representative

Helpmates Staffing Services
06.2018 - 10.2018
  • Assignment position at ESPEN Products for staffing agency
  • Created sales orders for Regional Vice Representative and followed through with the proper delivery of all lighting fixtures
  • High volume of lighting and lighting fixture sales
  • Direct contact with customers via phone and email to ensure detailed information of all orders were properly handled.

Administrative Assistant

IGM Solutions Inc. / Fabrication Technologies
01.2017 - 05.2018
  • Responsible for daily entry of all Daily Production sheets for fabrication manufacturing of slot machine parts
  • Assist HR Dept., with Payroll processing as needed to include with daily time sheets, labor sheets and punch time reports of all employees
  • Translator to HR representative and Spanish speaking employees
  • Closing shop orders of daily production assemblies
  • Receiving of purchase orders into Great Plains software program for proper count of all receiving parts
  • Processing of delaminated and re laminated sales orders for lamination department to insure time management completion of work to meet shipping deadline
  • Process all packing slips for daily delivery of slot machine cabinets upon assembly completion
  • Daily Excel spreadsheet update for proper product delivery processing
  • Emailing of all packing slips after delivery completion to out of state corporate office for accounting department processing
  • Greeting of guest entering front reception area
  • Answering incoming phones calls
  • Handling weekly outgoing mail of all corporate related paperwork.

Front Desk Clerk

Boyd Gaming Corporation
06.2016 - 05.2018
  • Primary responsibility to provide excellent customer service and create a safe and friendly environment for guests by promoting goods and services, assigning rooms, registering guests, determining credit, rendering bills, receiving cash and credit payments, and providing excellent guest service
  • All duties performed in accordance with departmental and property policies, practices, and procedures
  • Answer property questions; provide accurate information regarding rooms, restaurants, casino events, promotions, and directions
  • Respond to and resolve guest complaints in a timely manner and creatively solve problems with the ability to anticipate, recognize, evaluate, and resolve potential difficulties
  • Ensure the privacy and confidentiality of guests and limit requests for information pertaining to guests in accordance with hotel policies
  • Register and assign rooms to guests
  • Control and issue keys to rooms and assist in coordination of the Front Desk and all supportive departments
  • Verify correct charges and credits are posted to the corresponding guest folio
  • Collect all required guest profile information during check-in process
  • Collect payment for charges on the guest folio
  • Ensure all cash and cash equivalents are accounted for and balanced at the beginning and end of each work shift
  • Perform other job related duties as assigned.

Client Relationship Specialist / Personal Assistant

Integrity Reimbursement Group
06.2012 - 05.2016
  • Establishing customer service relationships and strong communications with clients as well as trustees and other legal firms
  • Responsible for receipt of required documentation, including notarization for purpose of surplus retrieval for clients
  • Mailing of 'Welcoming' and 'Closure' correspondence to clients of case status
  • Daily functions of Administrative duties to include, answering phones, receipt and sending of facsimile correspondence, taking memos, typing of letters and proofreading correspondence, incoming and outgoing mail correspondence and disbursement, maintaining files in organized manner, ordering office supplies as needed and greeting clients.

Education

Certificate of Completion - Professional Make-Up Artist

Studio Seven Fashion Career College
Covina, CA
08.1990

Diploma - General Courses

Santa Fe High School
Santa Fe Springs, CA
01.1989

Skills

  • Data Entry
  • Microsoft Office Outlook
  • Microsoft Word
  • Microsoft Excel
  • Microsoft PowerPoint
  • Microsoft Excel
  • Billing & Invoicing
  • Customer Service
  • 10-key
  • Filing
  • Receptionist / Front office administrations
  • Typing
  • Windows XP
  • Fax
  • Administrative Support
  • Accounts Payable
  • Accounts Receivable
  • Bank & Credit Card Reconciliation
  • General Ledger Accounting
  • Translation
  • Office Management
  • Payroll
  • Employee Relations
  • Payroll Administration & coordination
  • Proficient in Paycom, Yardi, Mas 90/200, Quickbooks software systems
  • Document & personnel file management

Certification

  • CPR & First Aid
  • Driver's License

Assessments

  • Social Media, Proficient, 11/01/19
  • Attention to Detail, Proficient, 11/01/19
  • Administrative Support, Proficient, 05/01/20
  • Accounting skills: Bookkeeping, Familiar, 05/01/20

Additional Information - References

  • Barbara Stafford, AZ Bus Sales, Human Resource Director, & Best Formulations, V.P. of Human Resources (951) 743-9755
  • Denise Zamora, Best Formulations, Benefits Manager, (626) 222-4794
  • Ambar Parra, Best Formulations, Sr. Talent Acquisitionist, (805) 448-0440

Awards

Customer Service Excellence Award

Languages

Spanish
Native or Bilingual

Timeline

Human Resources & Corporate Office Administrator

Best Formulations LLC
03.2022 - Current

Digital Retention Specialist

Staffmark
10.2021 - 03.2022

Front Office Receptionist

Tigua Inc.
09.2020 - 09.2021

Front Office Administrator (contracted positions)

Burnett Specialists
05.2020 - 07.2020

Maintenance Coordinator / Office Administrator (contracted positions)

Burnett Specialists
01.2020 - 05.2020

Front Office Administrator

AZ Bus Sales
10.2018 - 12.2019

Inside Sales Representative

Helpmates Staffing Services
06.2018 - 10.2018

Administrative Assistant

IGM Solutions Inc. / Fabrication Technologies
01.2017 - 05.2018

Front Desk Clerk

Boyd Gaming Corporation
06.2016 - 05.2018

Client Relationship Specialist / Personal Assistant

Integrity Reimbursement Group
06.2012 - 05.2016

Certificate of Completion - Professional Make-Up Artist

Studio Seven Fashion Career College

Diploma - General Courses

Santa Fe High School

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Angelica (Angie) Corral