Angie Dalzell
Frankton,IN
Summary
Dynamic healthcare professional with diverse experience, excelling in client relationship management and business development. Experience in strategic planning and marketing strategy implementation, fostering strong partnerships, enhancing referral processes. Adept at navigating challenges while seeking exceptional customer satisfaction.
Overview
27
27
years of professional experience
Work History
Hospice Care Consultant
Community Hospice With Community Health Network
06.2024 - Current
- Interface with 7-10 existing referral sources daily deepening relationships, to be their trusted hospice partner.
- Promote hospice program with physicians, office staff, skilled nursing facility staff and assisted living staff.
- Collaborate with other members of the Community Hospice team to meet needs of patients
- Participate in trade shows and presentations to groups
- Collaborate with community organizations to promote awareness of hospice benefits and services offered.
- Educate families on care model of hospice. Answered questions and promoted benefits of hospice for entire family.
Client Relations Executive
Community Health At Home
10.2022 - 06.2024
- Engage with 6-8 referral sources daily sharing details of home care services and the diversity of the services Community Health at Home can provide.
- Creating a seamless referral process for referral sources; 'making it easy' to refer for home care services to gain additional referrals and become home care of choice.
- Seeking new channels for referral sources by creating relationships with outpatient services like pulmonary rehab, cardiac rehab and visiting provider companies.
- Handling concerns and issues as they arise with patient care and referral sources, while being a beacon of support ensuring customer relationships thrive.
- Meeting and exceeding referral goals
- Sharing market intelligence regarding referral sources with Director of Business Development, Director of Operations and Director of Clinical Operations weekly.
- Devised targeted campaigns that focused on reaching specific demographics within our clientele base.
Industrial Director
Nova Medical Centers
09.2021 - 10.2022
- Identify and follow-up on opportunities to increase profitability, efficiency and market share for a new Nova Medical Center location.
- Ensure market protection by maintaining knowledge of competitive activities, products and services.
- Maintain accurate records of sales and prospecting activities including calls, appointments, closed sales and follow-up activity via CRM tool.
- Develop and execute individual account sales plans to secure new customer prospects daily.
- Ensure customer satisfaction through responsiveness to customer needs and service concerns.
- Connect with customers and manage customer relationship
- Set-up of service offerings and customer onboarding to ensure smooth business transition and implementation.
Account Executive
Community Health Network
09.2008 - 05.2021
- Developed strategic relationships with employers related to occupational health, primary care and wellness.
- Cultivated productive relationships with employer representatives and consulted closely to uncover needs and match to available solutions.
- Strengthened employer relationships with proactive and collaborative approach to managing needs.
- Developed and managed plans to grow territory more than 11% through new business and upselling current clients.
- Maintained information and employer satisfaction for high-profile accounts worth up to $500,000.
- Researched emerging industry trends in occupational health and primary care.
- Elevated account management by predicting potential competitive threats and outlining proactive solutions
- Established and maintained business relationships with CEOs, Finance VPs and other senior leaders.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Established relationships, interfacing with representatives and collaborating to achieve mutually beneficial results.
- Met with new customers to provide product and service information, listen to needs and learn about business operations.
- Collaborated with cross-functional teams to develop comprehensive marketing strategies, resulting in increased brand awareness and revenue growth.
Physician Account Manager
Community Health Network
10.2004 - 09.2008
- Built and strengthened relationships with new and existing accounts to drive revenue growth.
- Prepared monthly reports, including payment and account reconciliations and financial statements.
- Strengthened customer relationships with proactive and collaborative approach to managing needs.
- Maximized revenue by servicing accounts and proposing new products and services to established customers.
- Developed process improvements to increase efficiency and productivity and presented to management for approval.
- Communicated between internal and external stakeholders, clients and vendors.
- Promoted preventive healthcare practices among patients, reducing the overall burden of chronic diseases.
Community Outreach and Physician Liaison
Community Home Health Services
12.1998 - 10.2004
- Created and implemented community-based programs to improve education or fill specific needs.
- Acted as main point of contact between management, clinical staffs and external community.
- Developed and conducted presentations for public events, community groups and school assemblies.
- Developed and created programs and monitored effectiveness against individual participant needs.
- Worked with senior case managers to coordinate team development activities and trainings.
- Managed team of 10 employees, overseeing hiring, training, and professional growth of employees
- Led projects and analyzed data to identify opportunities for improvement
Education
B.A. Communications
Indiana University Southeast
New Albany, INSkills
- Client account management
- Development of marketing strategy plans
- Organizational strategy development
- Client engagement
- Compassionate care
- Care coordination
- Enhancing client connections
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Judge a man by his questions rather than his answers.
Voltaire
Timeline
Hospice Care Consultant
Community Hospice With Community Health Network
06.2024 - Current
Client Relations Executive
Community Health At Home
10.2022 - 06.2024
Industrial Director
Nova Medical Centers
09.2021 - 10.2022
Account Executive
Community Health Network
09.2008 - 05.2021
Physician Account Manager
Community Health Network
10.2004 - 09.2008
Community Outreach and Physician Liaison
Community Home Health Services
12.1998 - 10.2004
B.A. Communications
Indiana University Southeast
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