Summary
Overview
Work History
Education
Skills
Timeline
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Angie Dedo Frias

New Haven,CT

Summary

Highly motivated, organized, and goal-oriented first-year Marketing student. Possess more than five years of work experience in delivering exceptional customer service in the hospitality industry, with experience in managing multiple tasks efficiently. Proficient handling phone calls, cash and maintaining a welcoming and positive environment.

Overview

8
8
years of professional experience

Work History

Social Media Content Creator

Miski Sarif Bakery
01.2022 - Current
  • Implemented social media strategies for small business, increasing brand awareness and engagement
  • Created content, including Instagram stories, reels and posts, to maintain my audience engaged with the content

Waitress

Olive Garden
07.2024 - 10.2024
  • Delivered attentive and friendly service in a fast-paced environment, ensuring guests felt welcomed and valued.
  • Guided customers through menu selections, including promoting specials and upselling beverages, appetizers, and desserts.

Waitress

Jerri's luncheonette
05.2022 - 06.2024
  • Effectively communicate menu options and made recommendations to customers, resulting in increased sales and customer satisfaction
  • Managed the cash registered, ensuring accuracy of accounts at the end of the shift
  • Handled cash and card transactions

Substitute Caregiver

Family Daycare Mundo de Juguete
08.2023 - 12.2023
  • Supervised eight infants and toddlers (ages few months to 2 years old) using patience and visual communication skills to create a safe and nurturing environment
  • Designed and implemented daily lesson plans that promote sensory exploration, motor skills, and cognitive skills
  • Communicated daily with parents to provide updates on their child's activities and overall well-being fostering trust

Waitress

Sabor Perú
02.2021 - 04.2022
  • Resolved customer complaints effectively, ensuring a positive experience and nice atmosphere
  • Collaborated with kitchen staff and other team members to ensure smooth and efficient service

Pizza Maker

Domino's Pizza
01.2019 - 02.2021
  • Handled customer orders and requests accurately, both in person and over the phone, ensuring satisfaction
  • Review expiration dates on ingredients and supplies, ensuring freshness and safety

Waitress

Amarante’s Sea Cliff
04.2017 - 01.2019
  • Assisted with event setup and coordination for private functions, including weddings and corporate events.
  • Demonstrated teamwork by collaborating with kitchen staff and colleagues to ensure efficient service
  • Maintained a clean and welcoming environment, ensuring a positive guest experience.

Education

Bachelor of Marketing -

University of Connecticut
Stamford, CT
05.2027

Bachelor of Liberal Arts and Science -

Gateway Community College
New Haven, CT
05.2023

Skills

  • Detail-oriented
  • Strong customer service skills
  • Bilingual (Spanish and English)
  • Organizational Skills
  • Enthusiastic and quick learner
  • Proficient with technology
  • Friendly and professional demeanor
  • Cash Handling

Timeline

Waitress

Olive Garden
07.2024 - 10.2024

Substitute Caregiver

Family Daycare Mundo de Juguete
08.2023 - 12.2023

Waitress

Jerri's luncheonette
05.2022 - 06.2024

Social Media Content Creator

Miski Sarif Bakery
01.2022 - Current

Waitress

Sabor Perú
02.2021 - 04.2022

Pizza Maker

Domino's Pizza
01.2019 - 02.2021

Waitress

Amarante’s Sea Cliff
04.2017 - 01.2019

Bachelor of Marketing -

University of Connecticut

Bachelor of Liberal Arts and Science -

Gateway Community College

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Angie Dedo Frias