Angie Dinh
Roseville,CA
Summary
Personable and dedicated customer service representative with experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
9
9
years of professional experience
Work History
Customer Support Representative
iSolved HCM
03.2023 - Current
- Supported team members and manager by providing assistance with day-to-day payroll responsibilities.
- Accurately process client's payrolls in compliance with their provided specifications.
- Maintained confidentiality of clients' payroll records and documentation.
- Delivered superior customer service through various communication channels including email, phone and meetings.
- Managed payroll for multiple clients, ensuring accurate and timely payments while maintaining compliance with all state and federal regulations.
- Reviewed timesheets for accuracy and completeness prior to processing payroll.
- Researched discrepancies in payroll data and provided corrective action when needed.
Admin Assistance/ Shipping
PAYARC HCM
Roseville, CA
01.2023 - 03.2023
- Assisted in the completion of daily tasks for the Payroll & HR Department.
- Processed paperwork efficiently and utilized BLS Electronic Filing system.
- Updated and organized database, contacts, and mailing lists
- Handled incoming calls and responded to email inquiries efficiently
- Print & package payrolls to ensure timely delivery
Bartender
BFF Asian Bar & Grill
Arlington, TX
07.2015 - 10.2022
- Completed POS transactions, returning currency and payment cards to customers.
- Greeted guests and exhibiting excellent guest service skills.
- Prepared beverages and cocktails according to mixing and presentation standards and recipes.
- Answered questions about menu selections and made recommendations.
- Accessed bar inventory and completed requisition sheets to restock supplies.
Graphic Designer/ Assistant Intern
Ryan Kovach Advertising
Forth Worth, TX
08.2017 - 11.2017
- Completed creative deliverables within established deadline.
- Used Adobe Creative Suite and Google Suite tools to synthesize and clarify information for print and digital use.
- Developed graphics and layouts for product illustrations, company logos and Websites.
- Proofread designs for errors before final printing or publishing.
Education
Bachelor of Arts (B.A.) - Communication, Technology & Advertising
University of Texas at Arlington
Arlington, TX12.2018
Skills
- Bilingual in Vietnamese & English
- Familiarity with Excel
- Familiarity with Microsoft Dynamics, Outlook, and Teams
- Organizational Skills
- Detail-oriented
- Problem Solving
- Time Management
- Customer Service
- Technical Troubleshooting
Websites
References
References available upon request.
Timeline
Customer Support Representative
iSolved HCM
03.2023 - Current
Admin Assistance/ Shipping
PAYARC HCM
01.2023 - 03.2023
Graphic Designer/ Assistant Intern
Ryan Kovach Advertising
08.2017 - 11.2017
Bartender
BFF Asian Bar & Grill
07.2015 - 10.2022
Bachelor of Arts (B.A.) - Communication, Technology & Advertising
University of Texas at Arlington
Similar Profiles
Diann BoyerDiann Boyer
Product Engineering Manager and Scrum Master at Isolved HCMProduct Engineering Manager and Scrum Master at Isolved HCM
Patricia ShellstromPatricia Shellstrom
Implementation Project Manager at iSolved HCMImplementation Project Manager at iSolved HCM
Amber McCallAmber McCall
Software QA Engineer II at ISolved HCMSoftware QA Engineer II at ISolved HCM
Cameron PembrokeCameron Pembroke
District Manager at Kohls Department StoreDistrict Manager at Kohls Department Store
Sunil KumarSunil Kumar
Owner/Operator Truck Driver at Rajput Bros Trucking IncOwner/Operator Truck Driver at Rajput Bros Trucking Inc