Angie Dyson

Review Pandemic Era Overpayments and Overpayment waivers for approval. I review each waiver for extenuating circumstances indicating the waiver can be allowed, this involves researching UTAB, reviewing the previously denied issue for potential department errors, and looking through all claimant correspondence sent, which includes, fact finding documents, overpayment waiver requests, and web notices. If a reason to allow is found, process the waiver to an allow status. If the waiver can not be approved, depending on the circumstances, either forward the waiver to another department or process the denial.

I conduct one on one coaching sessions to assist job seekers with education resources, resume assistance and access to different services that might benefit them. I report issues to the claims center if job search activities are absent or not up to par.
Assisted clients with UI questions directing them to the claims center when necessary,
Assisted claimant with basic computer questions, referring them to a digital workshop if computer skills are lacking or absent.

Assisting clients with questions regarding numerous programs available within the agency, referring them to outside agencies when applicable. Progressing towards processing applications by reviewing all financial information provided. Advising clients if they are approved or denied for a specific program and what effected that decision. Processing changes of circumstances both financial and otherwise that effect the clients ability to remain on any given program or could potentially cause an increase or decrease in benefit's available to them. recalculating incorrect payments if needed.

• Ensured accurate determinations with meticulous research and thorough investigation of disputes.
• Continuously updated personal knowledge on relevant laws, regulations, and policies affecting the adjudication process within the jurisdiction served.
• Determining able and available issues that could affect a claimant’s eligibility for unemployment benefits by interviewing claimants and employers
• conducted interviews with both employers and claimants to determine claimant eligibility for benefits in the event claimant is discharged from a job.

• Enhanced customer satisfaction with timely communication, empathy, and clear explanations of claim process
• Managed a high volume of claims effectively by prioritizing tasks and maintaining excellent organizational skills.
• Handled high-pressure situations with professionalism and composure, consistently achieving positive outcomes for both clients and the organization.
• Collaborated with cross-functional teams to optimize claims handling procedures, resulting in improved productivity.
• Reviewed client eligibility for the Pandemic Unemployment Claim ( PUA) and opened a new claim if their qualifications changed. Explained to claimants that were self employed what was needed in order for their claim to be approved.