Angie Ellis
Denton,TX
Summary
Adept at driving operational excellence and team development, I significantly enhanced El Pollo Loco's market share through innovative strategies and strong leadership. Skilled in Quality Management and fostering employee growth, my approach led to notable improvements in efficiency and customer loyalty, with a focus on results and effective communication.
Overview
15
15
years of professional experience
1
1
Certification
Work History
General Manager
El Pollo Loco
2018.08 - Current
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Managed budget implementations, employee evaluations, and contract details.
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
- Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
- Developed and executed strategic plans for business growth and expansion, resulting in increased market share.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
- Boosted employee retention by developing comprehensive benefits package and fostering positive work environment.
- Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
- Assisted in recruiting, hiring and training of team members.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
Shark Fish and Chicken
Manager
2014.01 - 2018.07
- Collaborated with fellow dish hands to streamline the dishwashing process, reducing wait times during peak hours.
- Enhanced kitchen workflow by quickly restocking cleaned dishes and utensils at their designated stations.
- Maintained a clean and sanitized work environment for optimal food safety and staff wellbeing.
- Utilized appropriate chemicals according to established protocols for sanitizing dishes effectively.
- Quickly adapted to new menu changes or special events by adjusting cleaning schedules accordingly.
- Developed strong multitasking abilities while managing multiple responsibilities during busy shifts.
- Ensured the timely removal of trash from the kitchen area to maintain a sanitary work environment.
- Improved kitchen efficiency by swiftly and thoroughly cleaning dishes, utensils, and cookware.
- Helped reduce waste by implementing proper food storage techniques and promptly disposing of expired items.
- Kept kitchen areas neat and clean by removing trash and organizing supplies.
- Cleared, washed and stacked all plates, dining utensils, and trays quickly and without breaking.
- Followed supervisor instructions to complete tasks on time.
- Kept work area clean, dry, and free of debris to prevent incidents and accidents.
- Washed equipment, surfaces, refrigerators, and other areas and applied sanitizing chemicals.
- Completed extra cleaning work on garbage cans, racks, dry storage areas and other fixtures to keep kitchen spotless.
- Boosted team efficiency by keeping kitchen areas organized, clean, and properly sanitized.
- Disinfected counters and wiped down food prep surfaces to prevent illness and cross-contamination from raw meats.
- Helped team meet expected demands by restocking work areas throughout restaurant such as server stations, salad bars, and supply cupboards.
- Worked with chemicals such as detergent, rinse agents, and sanitizers to protect customer health.
Mc Donald’s
Shift Leader
2010.01 - 2013.12
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Worked effectively in fast-paced environments.
- Managed time efficiently in order to complete all tasks within deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours across night, weekend, and holiday shifts.
- Paid attention to detail while completing assignments.
- Learned and adapted quickly to new technology and software applications.
- Strengthened communication skills through regular interactions with others.
- Resolved problems, improved operations and provided exceptional service.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Education
High School Diploma -
Pershing High School
Detroit, MI06.2003
Skills
- Quality Management
- Verbal and written communication
- Training and Development
- Recruitment
- Cost Reductions
- Motivation
- Effective leader
- Organizational Development
- Time Management
- Operations Oversight
- Customer Relations
- Inventory Control
- Analytical Skills
- Human Resources Management
- Employee Development
- Cost analysis and savings
- Leadership and team building
- Performance Improvement
- Account Management
- Marketing
- Employee Scheduling
- Staff training/development
- Team Leadership
- Expense Control
- Schedule Management
- Purchasing
- Recipes and menu planning
- Product Analysis
- P&L Management
Certification
ServSafe certification
Customer Service certification
Timeline
General Manager
El Pollo Loco
2018.08 - Current
Shark Fish and Chicken
Manager
2014.01 - 2018.07
Mc Donald’s
Shift Leader
2010.01 - 2013.12
High School Diploma -
Pershing High School
ServSafe certification
Customer Service certification
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