Angie Figuera
Uniontown,PA
Summary
Encouraging leader and analytical problem solver with talents for team building, leading and motivating. Proficient in using independent decision-making skills and good judgment to positively impact company success. Dedicated to applying training, monitoring and development skills to improve employee engagement and increase performance.
Overview
16
16
years of professional experience
Work History
Public Area Supervisor
Nemacolin Woodlands Resort
2022.11 - Current
- I maintain production areas in a clean and well-organized manner to prevent unnecessary delays in work.
- I plan the sequence of operations and establish schedules, track hours and inventory usage, and prepare associated reports..
- During peak hours, I stay focused and delegate tasks to employees to ensure smooth workflow.
- I implement daily operating procedures to keep the store clean, adequately stocked, and well-organized.
- I conduct regular walkthroughs of the department several times during each shift to assess and address issues such as cleaning and replenishment needs.
- I provide training to staff on strategies to handle difficult situations and challenges.
- I willingly volunteer for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- To meet hotel coverage demands, I establish and update weekly work schedules, taking into consideration factors such as expected guest levels, planned events, and individual employee strengths.
- I consistently assess employees' skills and knowledge, offering training and mentorship to those with lagging skills.
- I perform routine inspections in public areas and rooms to verify quality and compliance with established specifications.
Public Area Attendant
Nemacolin Woodlands Resort
2022.02 - 2022.11
- Communicated repair needs to maintenance staff.
- Develop and implement detailed housekeeping standards to promote cleanliness standard for guest rooms and common areas.
- Preserved cleaning equipment and reported maintenance deficiencies or irregularities to the supervisor.
- Handle hazardous cleaning supplies to remove dirt, dust, grease, and film from surfaces according to proper procedures and labeling.
- Practiced safe work habits, wore protective safety equipment, and followed OSHA standards to maximize safety and prevent accidents.
- Emptied waste paper and other trash from premises and moved to appropriate receptacles.
- Maintain floor cleaning and waxing equipment.
Clean of restrooms by washing down and properly sanitizing walls, floors, and toilets. - Clean the walls and ceilings with special reach tools following a regular schedule.
Experience with the used to buffers and burnishers to clean and polish floors. - Management of organic-based products, also chemicals for disinfection of floors, counters and furniture.
- Used power scrubbing and waxing machines to scrub and polish floors.
Call Center Supervisor
Impulsa
2017.01 - 2020.10
- Monitored call quality and provided individual constructive feedback to enhance performance and address areas in need of improvement.
- Trained team members on performance metrics and consumer behavior identification.
- Executed Monthly Performance Plans with representatives to identify production gaps.
- Increased efficiency and productivity through effective staff training regarding customer service protocols and call resolution techniques.
- Improved organizational efficiency by recruiting new hires effectively and supporting management with personnel decisions.
- Minimized workflow issues by cross-training staff on technical procedures, protocols, and customer service practices.
- Reduced personnel turnover by developing and implementing performance evaluations to support corrective action planning.
- Created team rotations to manage the center effectively during peak hours.
- Facilitated regular team meetings to discuss challenges, successes, and strategies.
- Developed and implemented strategies to increase sales and improve customer service.
- Monitored daily sales performance and provided feedback to each team member.
- Trained and coached sales team members on best practices for customer service and sales techniques.
- Communicated customer feedback and complaints to team members to promote proper resolution.
Administrative Assistant
Codaca C.A
2008.03 - 2013.05
- I answered a multi-line phone system, routing calls, delivering messages to staff, and greeting visitors.
- I received and sorted incoming mail and packages, recording, dispatching, or distributing them to the correct recipients.
- I created and maintained databases to track and record customer data.
- I also developed and updated spreadsheets and databases to monitor, analyze, and report on performance and sales data.
- I coordinated and scheduled meetings and conference calls to optimize the scheduling of senior staff. I sorted and distributed office mail, as well as recorded incoming.
Education
Technical - Industrial Relations
JOSE ANTONIO ANZOATEGUI
VENEZUELA07.2013
Skills
- Continuous Improvements
- Staff Management
- Project Management
- Project Planning
- Employee Performance Management
- Inventory Control
- Strategic Planning
- Staff Development
- Performance Evaluations
- Expectation Setting
- Schedule Preparation
Timeline
Public Area Supervisor
Nemacolin Woodlands Resort
2022.11 - Current
Public Area Attendant
Nemacolin Woodlands Resort
2022.02 - 2022.11
Call Center Supervisor
Impulsa
2017.01 - 2020.10
Administrative Assistant
Codaca C.A
2008.03 - 2013.05
Technical - Industrial Relations
JOSE ANTONIO ANZOATEGUI
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