Joseph-Alexander Oliva
Deer Park,Tx
Summary
Skilled service technician specializing in mechanical repair and customer service. Focused on resolving client issues efficiently while upholding professionalism and integrity. Strong technical abilities and work ethic enhance operational performance and customer satisfaction. Committed to fostering long-term client relationships through reliable service and effective problem-solving.
Overview
2
2
Languages
20
20
years of professional experience
Work History
Automotive Fleet Mechanic
University of Houston-Clear Lake
03.2018 - Current
- Operated and maintained university fleet, including police fleet, UTVs/ATVs, commercial fleet, and minor lawn equipment. Performed diagnostics and ensured optimal functioning of all fleet units. I perform the state inspection, Oil Changes, engine repair, brake jobs, front end repairs, AC repairs, Electrical and Trim work, Decals…..etc. I maintain the shop clean and pick out the trash out. Operated forklifts to transport materials safely within the warehouse. (Certificate of Completion 3/22/22)
- Diagnosed and repaired mechanical issues on a variety of fleet vehicles.
- Conducted routine maintenance, ensuring optimal performance and safety compliance.
- Oversaw inventory management for parts and supplies to streamline operations.
Sales Professional
Advanced Auto Parts
05.2016 - 08.2020
- Assisted customers in selecting vehicle parts, providing expert guidance on diagnostics, battery checks, and alternator testing. Perform Diagnostics (check engine light), battery checks, and alternator testing to help the customer buy what they need. Communicated effectively with customers in both English and Spanish to enhance service experience. As a sales person I’m also responsible for keeping the store clean, organizing the isles and taking out the trash. I’m a team player and like helping others if they don’t have an answer for the customer. I’m very knowledgeable in cars and how they work.
- Developed strong customer relationships to enhance sales performance and loyalty.
- Implemented training programs for new staff to improve product knowledge and service quality.
- Analyzed market trends to identify opportunities for increasing revenue and improving inventory turnover.
Mechanic
City of La Porte
06.2017 - 03.2018
- Repair city vehicles and maintain them safe to drive at all times. Inspect all Police units, Garbage fleet units, forklift repairs, generators, and city units. Maintained clean shop area by organizing tools and disposing of waste materials. Operated forklifts to move materials and equipment safely within the facility. Fixed units and kept them running as a mechanic. Perform oil changes, brake jobs, tire replacement, engine repairs, front end repairs...etc.
- Diagnosed mechanical issues in municipal vehicles and equipment to ensure operational efficiency.
- Performed routine maintenance and repairs on city fleet vehicles, enhancing reliability and safety standards.
- Collaborated with team members to develop preventive maintenance schedules, improving service delivery timelines.
Service Technician
AutoNation Chevrolet
01.2016 - 06.2017
- Performing diagnostics and fixing customer’s vehicles in order to maintain the vehicle at its best performance. Cleaned shop area regularly by sweeping, throwing trash away like car parts, and cleaning the tools. As a technician, I’m responsible for fixing the customer’s concern on their vehicle. Considering it’s a specialized shop, I work on the area of Recalls, Programming, Electrical work, Brake work, oil changes, Power Steering concerns and inspect new vehicles from the manufacturer making sure everything is ok with them.
- Diagnosed and repaired vehicle systems, ensuring optimal performance and safety standards.
- Conducted routine maintenance services, enhancing vehicle reliability and customer satisfaction.
- Collaborated with service advisors to provide accurate estimates and timelines for repairs.
Service Technician
Gillman Chevrolet, Buick, and GMC
06.2011 - 01.2016
- Conducted vehicle diagnostics to identify issues. and fixing customers' vehicles in order to maintain the vehicle at its best performance. Kept the shop area organized and clean. by sweeping, throwing trash away like car parts, and cleaning the tools. As a technician, I’m responsible for fixing the customers' concern on their vehicle. The duties performed in the dealership are changing motor oil, transmission oil, perform state inspections, remove cylinder heads, changing glow plugs, replacing water pumps, and replacing alternators.
- Diagnosed and repaired mechanical issues in vehicles to ensure optimal performance and safety.
- Conducted routine maintenance services, enhancing vehicle reliability and customer satisfaction.
- Utilized diagnostic tools to identify faults, improving repair accuracy and efficiency.
Computer Technician
IB services
01.2007 - 08.2013
- Diagnosed and resolved computer issues by analyzing hardware and software problems. and performing diagnostics on them and able to type 45 wpm. Very familiar with Microsoft and their software. Replaced hard drives, monitors, modems, keyboards, speakers, and motherboards to restore functionality. I’m familiar working with Windows XP 2003, Vista, 7, 8, and 10. I’ve installed antivirus programs, software’s, programs, clean up files in the hard drive. I have worked with the following products in Microsoft Office: Word, Excel, and PowerPoint. Also I resolved internet issues and repaired printers.
- Diagnosed and repaired hardware and software issues for diverse computer systems.
- Installed operating systems and applications to ensure optimal system performance.
- Provided technical support to clients, resolving inquiries efficiently and effectively.
Education
Associates of Applied Science - Automotive
San Jacinto College
Houston, TX01-2014
High School Diploma - undefined
San Benito High School
San Benito, TX01-2012
Skills
- Automotive diagnostics
- Diesel engine repair
- Troubleshooting malfunctions
- Fuel system repair
- Oil change procedures
- Hydraulic system repair
- Troubleshooting diagnostics
- Steering system repair
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Automotive Fleet Mechanic
University of Houston-Clear Lake
03.2018 - Current
Mechanic
City of La Porte
06.2017 - 03.2018
Sales Professional
Advanced Auto Parts
05.2016 - 08.2020
Service Technician
AutoNation Chevrolet
01.2016 - 06.2017
Service Technician
Gillman Chevrolet, Buick, and GMC
06.2011 - 01.2016
Computer Technician
IB services
01.2007 - 08.2013
High School Diploma - undefined
San Benito High School
Associates of Applied Science - Automotive
San Jacinto College