Angie Glanville
Crown Point,IN
Summary
Personable Manager bringing over 14 years of management experience in the medical industry. Detail oriented looking for a new role in the medical field, putting my skills to work with my comprehensive and multifaceted experience implementing processes with project management and strategic planning. Motivated to learn and pursue new professional challenges, looking to relocate.
Overview
25
25
years of professional experience
Work History
Receptions/Assistant
Just You/MomSense
Merrillville, IN
12.2022 - Current
- Checked stock to determine inventory levels and maintain office supply products.
- Scheduled appointments.
- Maintained positive working relationship with fellow staff and management, maintain positive first impression.
- Greeted guests and vendors to assist in navigating space.
- Assisted in aesthetic procedures.
- Support team members to facilitate general office operations, assisting with social events.
- Participated in cash and credit and collections.
Physician Practice Manager
Community Care Network Inc.
Munster, IN
03.2013 - Current
- Created and implemented strategies, policies and procedures for effective practice management.
- On-boarding of new Providers, coordinating training and credentialing.
- Training of newly hired team managers on corporate policies and procedures.
- Recruiting, hiring and training of staff, scheduling, evaluations, staff development, evaluations, corrective actions and terminations.
- Supported multiple practice's staff, which boosted efficiency and improved overall process flow.
- Inventory and ordering, budgeting and financial planning.
- Develop and maintain courteous working relationships and collaborate to foster teamwork at all levels with multiple departments, provide outstanding support and leadership remaining professional.
- Exceed goals using coordination and planning skills to achieve results and effective task prioritization with excellent work ethic.
- Worked with patients to understand needs and provide great service, resolved patient inquiries and complaints requiring management-level escalation.
- Managed team of 50 plus support staff.
Supervisor
Community Healthcare System
Munster, IN
09.2009 - 05.2013
- Management of daily operations of practice, management of Provider and staff scheduling, day to day cash operations, employee meetings and training.
- Development of multiple office locations.
- Implementation and management of electronic medical records system.
- Monitor office inventory and ordering of supplies.
- Scheduling and coordinating meetings
- Expense reports for Providers.
- Personal assistant to primary doctor.
Receptionist
Women's Wellness Center
Munster, IN
02.1999 - 09.2009
- Greeting and welcoming patients.
- Answered incoming calls and recorded accurate messages.
- Answering and routing calls, scheduling appointments, checking in and out of patients, entering patient demographics and insurance information, collections of copays and payments, daily balancing.
- Sorted incoming mail and directed to correct personnel each day.
Education
Bachelor of Arts - Psychology
Lourdes University
Sylvania, OH05.1996
Skills
- Employee Coaching and Motivation
- Performance Improvement
- Team Building & Leadership
- Managing Operations and Efficiency
- Inter-Department Collaboration
- Problem Resolution
- Documentation and Reporting
- Revenue Forecasting
- P&L Oversight & Budget Management
- Project Planning & Management
- Strategic Planning
- Interpersonal Relations
Websites
Timeline
Receptions/Assistant
Just You/MomSense
12.2022 - Current
Physician Practice Manager
Community Care Network Inc.
03.2013 - Current
Supervisor
Community Healthcare System
09.2009 - 05.2013
Receptionist
Women's Wellness Center
02.1999 - 09.2009
Bachelor of Arts - Psychology
Lourdes University