Angie Gomez
Account Management
San Diego,CA
Summary
Strong customer service-oriented professional with excellent communication and problem-solving skills. Motivated saleswoman with an understanding of customer engagement, product knowledge, and relationship management. Leverages both analytical and strategic thinking. Attentive to detail, organized, reliable, and thrives in both individual and team settings to advance organizational objectives. Caring Mentor bringing 10 years of experience in related roles. Passionate about working with Healthcare, Non Profit, and Hospitality related individuals to support development of essential abilities and help each develop to full potential. Friendly and personable professional willing to take on any challenge.
Overview
10
10
years of professional experience
2
2
years of post-secondary education
Work History
Client Account Specialist
Food Biz
San Diego, CA
- Developed new client-vendor relationships with local small businesses in Washington D.C
- To increase food delivery service platform ventures
- Conducted online research to acquire and pursue target leads
Member and Public Relations Officer
The Rock Church
11.2014 - 05.2015
- Completed 9 points on public speaking using different forms of topic elaboration
- Collaborated with internal and external stakeholders to identify key messages and create compelling content for press releases and other materials.
Brand Ambassador
Marketing Agencies, PUSH Agency, Alara Productions
01.2013 - Current
- Push Agency and other Marketing Agencies (Creative State, Polaris Brand, and Alara Productions)
- Working for major brands to market products, liquor and spirits, and applications
- Some of which are
- Celsius, LaCroix, Copalli Rum, Fireball Whisky, Boochcraft, June Shine, Netflix, and LoverBoy
- Training for New Brand Ambassadors in live events for promoting products and new apps in a wide rage of locations
- Showed understanding of customer's personal style and preferences when offering product advice.
Customer Service Representative for Inside Sales
Dexcom
San Diego, CA
11.2019 - 05.2022
- Maintained client satisfaction with forward-thinking strategies focused on addressing customer's medical documentation needs and resolving concerns.
- Contacted and Responded to customer requests for products, services, and company information.
- Proven ability to learn quickly and adapt to new situations.
Data Entry Specialist / Account Management
Kaiser Permanente
San Diego, CA
09.2021 - 11.2021
- Qualified old and new Medicare enrollments when researching documentation of assignments of Medicare medical record numbers; generated and distributed contracts and member identification cards
- Ensured advantageous procurement of new Medicare clients through use of key organizational methods
Front Desk Receptionist / Assistant Manager
Massage Envy
San Diego, CA
07.2020 - 05.2021
- Updated inventories on retail products and promotions
- Resolved customer account issues quickly and notified supervisor immediately when problems escalated.
- Confirmed important personal and payment information for compliance with security and payment card industry standards.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
Order Processing Representative
Dexcom
San Diego, CA
11.2019 - 02.2020
- Collected customer payments in accordance with payment due dates
- Identified issues attributed to account delinquencies, executed reconciliations as necessary, and ensured timely follow up on payment arrangements
- Escalated delinquent accounts in accordance with Escalation Protocol
- Ensured orders were not processed in quality control which required further actions in accordance with insurance
Administrative Assistant
Rady Children’s Hospital
San Diego, CA
08.2019 - 10.2019
- Prepared balanced sheets and agenda for quarterly meeting chaired by respective Department Directors
- Oversaw timekeeping records were submitted by Speech Therapists and Audiologists per organizational policies
- Reviewed, in collaboration with the Neonatal Nurse Practitioner in the NICU, pertinent data related to budgets for
- Nurse Practitioners and EPIC Proctoring Evaluations on EPIC system
- Assisted the Rady Children’s Head Chief Nursing Officer with all logistical requirements in support of the
- Quarterly event
Program Aide
Veterans Village of San Diego
San Diego, CA
11.2017 - 06.2019
- Assisted Program Supervisors in the Supportive Services for Veterans Families
- Pre-qualified veterans that walked in or called to schedule appointments
- Acted as a case management as required
- Qualified as a first responder by the VA
- Ordered necessary supplies through PeopleSoft (requisition system)
Customer Account Manager
08.2016 - 03.2017
- Organized daily workflow with payroll discrepancy issues.
- Communicated with approximately 80 clients daily to understand needs and explain product value.
- Handled complaints, provided appropriate solutions and alternatives within appropriate timeframes and followed up to achieve resolution.
- Collected and analyzed data to learn more about consumer behavior.
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
Education
Bachelor of Arts - Biology
Virginia Military Institute
Lexington 08.2006 - 01.2010
Skills
Technical: Proficient in Microsoft Word
Accomplishments
- AMN Healthcare - San Diego, CA
- Resolved approximately 200 incoming payroll calls a month; supported more than 180 health care professionals inthe resolution of issues of paycheck earnings, deductions, and reimbursements; achieved an 89% satisfaction score
- Adjudicated more than 90 complex cases a month while maintaining superior customer service
- Implemented a case search which lowered incoming call volumes
- Ensured exceptional customer satisfaction by relaying / delivering manual payments to ensure payment ofclinicians due to missing hours or pay discrepancies
- Aided nurses nationally to pre-qualify for work in an ICU, OR, ER, or other High Needs specialty
- Life Insurance Agent January 2014 - February 2014
- American Income Life - San Diego, CA
- Helped to ensure union members who had paid for their life insurance benefits received benefits
Timeline
Data Entry Specialist / Account Management
Kaiser Permanente
09.2021 - 11.2021
Front Desk Receptionist / Assistant Manager
Massage Envy
07.2020 - 05.2021
Customer Service Representative for Inside Sales
Dexcom
11.2019 - 05.2022
Order Processing Representative
Dexcom
11.2019 - 02.2020
Administrative Assistant
Rady Children’s Hospital
08.2019 - 10.2019
Program Aide
Veterans Village of San Diego
11.2017 - 06.2019
Customer Account Manager
08.2016 - 03.2017
Member and Public Relations Officer
The Rock Church
11.2014 - 05.2015
Brand Ambassador
Marketing Agencies, PUSH Agency, Alara Productions
01.2013 - Current
Bachelor of Arts - Biology
Virginia Military Institute
08.2006 - 01.2010
Client Account Specialist
Food Biz
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