Director of Account Management/Partnerships
Community
Santa Monica, CA
10.2023 - Current
- Spearheaded account management operations for a portfolio of 100 high-profile clients, resulting in a 80% increase in client retention and satisfaction
- Developed and executed strategic account plans, aligning client objectives with company goals to drive revenue growth
- Conducted regular reviews and meetings with clients to assess performance, gather feedback, and identify opportunities for growth
- Negotiated and managed partnership agreements, ensuring mutual benefit and long-term success
- Led a team of 8 account managers, providing mentorship, training, and performance evaluations to enhance team productivity and effectiveness
- Implemented CRM tools and processes that streamlined communication and improved efficiency, reducing response times and increasing client engagement
- Tracked and analyzed key performance indicators (KPIs) related to client satisfaction, account growth, and partnership success
- Utilized data and analytics to drive decision-making and inform strategic initiatives.
