Hi, I’m
Angie Goodloe
Corbett,OR
Summary
Dynamic Account Manager offering expertise in building partnerships, retaining key accounts and enhancing profit channels. Strong leader with proficiency in growing professional network, influencing decision-makers and devising successful strategies. Collaborative and strategic team leader with robust background in customer relationship management.
Overview
11
years of professional experience
1
Certification
Work History
England Logistics
Account Manager 1
06.2023 - Current
Job overview
- Managed book of business by establishing relationships with key decision-makers for mutually beneficial growth and respect
- Coordinated and scheduled drivers and appointments for the entire book of business while maintaining consistent contact with all parties involved.
- Managed over 100 calls and emails per day to outbound business prospects
- Promoted to Account Manager within 3 months of hire. Met goals of obtaining 6 new customers from outbound calls and emails, achieved over $3700 in margin within that timeframe.
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
Job Corps PIVOT
Career Preparation Period Specialist
01.2024 - 03.2024
Job overview
- Provide instructional support for students during the career preparation phase of their enrollment
- Assist students in becoming acclimated to the Job Corps program at the center
- Work with team members to assist students in gaining employable skills
- Put into place all systems necessary to meet any special needs that students might have.
- Developed strong client relationships through consistent communication and attentive service.
England Logistics
Business Development Manager
06.2023 - 08.2023
Job overview
- Cold-called and connected with decision-makers in effort to build book of business for freight transportation
- Honed skills in general sales pitch when communicating with potential customers
- Successfully completed 3-month promotion program by gaining $3780 of margin and three new customers per period.
- Increased client base by identifying new business opportunities and cultivating strong relationships with key decisionmakers.
- Developed and implemented strategic plans for business growth, resulting in increased market share and profitability.
- Conducted comprehensive market research and analysis to identify emerging trends and potential areas of expansion.
- Streamlined internal processes by introducing innovative tools and technologies, enhancing overall operational efficiency.
- Managed a diverse portfolio of accounts, consistently exceeding revenue targets through upselling strategies and exceptional customer service.
Kate Gray
Team Lead/ Strategist/ Head Coach
01.2022 - 06.2023
Job overview
- Sales Team Lead and Business Coach
- Selling online programs and coaching for Disrupt Agency with sales conversion rates of 35% or higher.
- Managed risks and mitigate potential issues through proactive planning, monitoring, and timely decision-making.
- Built strong relationships with customers through a positive attitude and attentive response.
- Researched and analyzed industry trends to inform search marketing strategies.
- Created and implemented innovative strategies to engage clients in the coaching journey.
- Analyzed client feedback to adjust coaching sessions accordingly.
- Developed relationships with clients to provide ongoing support and encouragement.
Wanderlust
Sales: Travel Events
12.2019 - 03.2020
Job overview
- Online Sales Wanderlust team
- Monitored sales statistics and provided detailed reports.
- Furnished management with timely sales activity reports.
- Managed sales activity through brand-specific software.
- Devised innovative and successful sales strategies.
- Held sales coaching sessions over the phone and zoom.
- Maintained customer relationships to increase sales.
- Contacted potential customers to capitalize on sales opportunities.
- Reported sales activity, generated sales quotations, and maintained customer contact database to achieve sales objectives and quota.
- Delivered exceptional customer service by promptly addressing concerns and resolving issues effectively.
Gain The Edge
Team Lead- Sales Gain The Edge
01.2016 - 01.2020
Job overview
- Sales Team Lead
- Selling online launches of various online content and coaching packages
- Coaching clients to achieve their desired results on both personal and professional levels.
- Directed and supervised team of 20 plus engaged in sales training and team development.
- Improved team productivity by implementing efficient sales strategies and streamlining communication channels.
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
- Led cross-functional teams for successful project execution while maintaining strong collaboration among team members.
- Managed risks and mitigated potential issues through proactive planning, monitoring, and timely decisionmaking.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Enhanced client leadership skills by conducting personalized coaching sessions and providing actionable insights.
- Fostered strong relationships with clients to build trust and create an open, comfortable environment for growth.
- Utilized a variety of coaching techniques to accommodate different learning styles, ensuring effective skill transfer for all clients.
- Increased sales performance by implementing tailored coaching strategies for individual team members.
- Enhanced team''s closing ratios through in-depth training on effective communication and negotiation tactics.
- Boosted team morale with regular recognition of outstanding achievements and contributions to the company.
- Conducted regular one-on-one sessions to provide personalized feedback and support for each team member.
- Improved customer satisfaction ratings through targeted coaching on active listening skills and empathetic responses to client concerns.
- Provided constructive criticism in ways that empowered individuals rather than discouraging them from taking risks or pursuing challenging opportunities.
- Cultivated strong relationships with team members, fostering trust, respect, and collaboration that led to increased productivity.
- Held weekly team meetings to inform team members on company news and updates.
- Improved team productivity by implementing efficient project management strategies and streamlining communication channels.
Team Amanda Bucci
Sales Team Leader
07.2017 - 12.2018
Job overview
- Lead sales team member- top producer
- Sales team - Selling 10 K mastermind packages
- Sales coach
- Leading group coaching calls via video conferencing for mastermind clients
- Sales trainer and coach, repeatedly being recognized for exceeding sales goals and staying on top for the highest average sales
- Developed excellent customer service skills, handling hundreds of customer complaints to customer satisfaction
- Coaching 'declined' customers to satisfy their accounts to current by speaking with them, saving thousands of dollars for clients
- Experience with several software programs and billing online systems- Infusionsoft, WordPress, Kajabi, Teachable, One shopping cart, Stripe, Freshdesk, Ontraport, Teamwork, Pipedrive, Livechat, Asana, Slack Zen desk, and more.
- Boosted sales performance by implementing effective team training and coaching strategies.
- Developed strong relationships with key clients, resulting in increased customer satisfaction and retention.
- Led weekly sales meetings to review performance metrics and develop action plans for continuous improvement.
- Streamlined internal processes for increased efficiency in managing sales leads.
- Oversaw all aspects of the sales cycle from prospecting to closing deals, ensuring a seamless experience for customers.
Salespros
Wine Representative
01.2013 - 06.2018
Job overview
- Top National Sales Person for Wine and Beer Sales Pros
- Outcall sales inside stores- wine and beer sampling 2014-2016 ( Sales
- Increased wine sales by conducting engaging product presentations and tastings.
- Developed strong relationships with clients through excellent customer service and tailored recommendations.
- Demonstrated exceptional product expertise, often serving as a go-to resource for colleagues and clients seeking guidance on wine selection or pairing suggestions.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Created an inviting environment for customers by maintaining store organization and cleanliness.
- Developed strong rapport with customers and created apositive impression of the business.
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
Team Christian Mickelsen
Client Success Team Member
07.2014 - 10.2016
Job overview
- Fast paced multi-million-dollar company handling emails, calls from clients, payments, hiring, live chat, assisting in webinars, all behind the scenes prep for product launches
- Specializing in declines (coaching clients who cannot pay to get re-committed - earning Future Force Inc hundreds of thousands of dollars in lost revenue)
- Sales team member specializing in selling 17.5 K coaching packages
- 45 K BIGS Mastermind client liaison, specializing in money mindset/ inspirational coaching for clients who want to back out of the program or have payment issues.
Education
Studies Vita Coaching, Rapid Coach Academy, On Job TrainingRemote
Certificate from Relationship, Business coaching, and Trauma relief
12.2023
American College of Healthcare SciencesPortland, OR
Accredited Trade School from Master Herbalist - Holistic Nutrition
07.2003
East West College of the Healing ArtsPortland, OR
Trade LMT #10528 from Massage Therapy
06.2002
Mt Hood Community CollegeTroutdale, OR
Ongoing course work from Communications, Trauma work/ addiction studies, Wellness
06.1993
Skills
- Email Marketing
- Customer Relationship Management
- Content Creation
- Business and Relationship coaching (10 years)
- Sales Team Leader
- Writing skills
- Communication skills
- Events management
- Conflict management
- Qualifying Leads
- Customer rapport
- Sales expertise
- Persuasive Negotiations
- Overcoming Objections
- Networking skills
Certification
Driver's License
Timeline
Career Preparation Period Specialist
Job Corps PIVOT
01.2024 - 03.2024
Account Manager 1
England Logistics
06.2023 - Current
Business Development Manager
England Logistics
06.2023 - 08.2023
Team Lead/ Strategist/ Head Coach
Kate Gray
01.2022 - 06.2023
Sales: Travel Events
Wanderlust
12.2019 - 03.2020
Sales Team Leader
Team Amanda Bucci
07.2017 - 12.2018
Team Lead- Sales Gain The Edge
Gain The Edge
01.2016 - 01.2020
Client Success Team Member
Team Christian Mickelsen
07.2014 - 10.2016
Wine Representative
Salespros
01.2013 - 06.2018
Studies Vita Coaching, Rapid Coach Academy, On Job Training
Certificate from Relationship, Business coaching, and Trauma relief
American College of Healthcare Sciences
Accredited Trade School from Master Herbalist - Holistic Nutrition
East West College of the Healing Arts
Trade LMT #10528 from Massage Therapy
Mt Hood Community College
Ongoing course work from Communications, Trauma work/ addiction studies, Wellness