Angie Gordon
West Palm Beach,FL
Summary
Versatile associate with a strong background in healthcare coordination and customer service. Proven ability to adapt quickly and collaborate effectively with teams to enhance operational efficiency and patient experiences.
Overview
6
6
years of professional experience
Work History
Enlisted Soldier
United States Army Reserve
West Palm Beach, FL
01.2024 - Current
- Operated and maintained military equipment to ensure readiness for training exercises.
- Executed tactical maneuvers during field training to enhance team cohesion and operational effectiveness.
- Trained junior soldiers on safety protocols and equipment handling to promote a culture of safety.
- Conducted physical fitness assessments to improve unit performance and readiness standards.
Member Experience Associate
Nations Benefits
Plantation, FL
12.2025 - 03.2026
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Remote Patient Benefits Coordinator
Conviva Care Solutions
Greenacres City, FL
05.2025 - 12.2025
- Assisted patients in understanding benefits and eligibility requirements for healthcare services.
- Coordinated patient enrollment processes to ensure seamless access to care programs.
- Managed documentation for insurance claims, enhancing processing efficiency and accuracy.
- Collaborated with healthcare providers to verify patient coverage and benefit details.
- Educated patients on available resources to optimize their healthcare experience.
Remote Scheduling Specialist
Rayus Radiology
Boynton Beach, FL
01.2025 - 05.2025
- Coordinated patient scheduling to optimize appointment availability and enhance operational efficiency.
- Managed complex calendars, ensuring timely updates and effective communication with clinical staff.
- Implemented process improvements to streamline scheduling workflows and reduce patient wait times.
- Collaborated with cross-functional teams to troubleshoot scheduling conflicts and resolve issues promptly.
- Maintained accurate records and documentation of appointments in electronic health record systems.
Costumer Service Representative
Center For Bone And Joint Surgery
Wellington, FL
08.2024 - 01.2025
- Resolved customer inquiries and issues through effective communication and problem-solving techniques.
- Assisted in maintaining accurate patient records using electronic health record systems.
- Coordinated appointment scheduling to optimize workflow and enhance patient experience.
- Developed strong relationships with patients, ensuring high levels of satisfaction and trust.
Lead Train Attendant
Brightline
West Palm Beach, FL
10.2022 - 12.2023
- Provided exceptional customer service to passengers, ensuring a positive travel experience.
- Conducted safety inspections of train cars and amenities, maintaining compliance with industry standards.
- Assisted passengers with boarding procedures and luggage handling, promoting efficient operations.
- Collaborated with team members to resolve passenger inquiries and concerns promptly.
Assistant Manager
Miracle Car Wash
Boca Raton, FL
10.2020 - 10.2022
- Supervised daily operations, ensuring adherence to quality standards and customer satisfaction.
- Developed training programs for new staff, enhancing service delivery and operational efficiency.
- Managed inventory control processes, optimizing stock levels and reducing waste.
- Implemented workflow improvements that streamlined car wash procedures and increased throughput.
Education
High School Diploma -
Miami Senior High School
Miami, FL07-2018
Skills
- Military discipline
- Physical fitness
- First aid proficiency
- Foreign language proficiency
- HIPAA compliance
- Insurance verification
- Appointment scheduling
- Patient confidentiality
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Member Experience Associate
Nations Benefits
12.2025 - 03.2026
Remote Patient Benefits Coordinator
Conviva Care Solutions
05.2025 - 12.2025
Remote Scheduling Specialist
Rayus Radiology
01.2025 - 05.2025
Costumer Service Representative
Center For Bone And Joint Surgery
08.2024 - 01.2025
Enlisted Soldier
United States Army Reserve
01.2024 - Current
Lead Train Attendant
Brightline
10.2022 - 12.2023
Assistant Manager
Miracle Car Wash
10.2020 - 10.2022
High School Diploma -
Miami Senior High School