Angie Granheim
Minneapolis,MN
Summary
The goal is to find a position with a company where I can grow within a field I am passionate about. I have several years of experience in management, customer service, social media strategy, marketing and sales. I am committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
33
33
years of professional experience
Work History
Social Media Strategist
Independant Contractor
02.2024 - 08.2024
- I managed the social media for several restaurants under the Purpose Restaurant umbrella including Hope Breakfast Bar, The Apostle Supper Club, and The Gnome
- This including filming and creating content as well as managing Instagram, Facebook, Streams, and Tik Tok
- I also handled all reviews that came into the restaurant including Google, Yelp, and Facebook
- I was present to film for events such as Beer Battle Dinners, Beat Bobby Flay viewing parties, and other events
- I also helped with office work, assisted with booking live music, and worked other miscellaneous events
- My position was eliminated due to budget cuts.
Owner of Ninja Skate
Ninja Skate
01.2020 - 09.2023
- I relocated from Los Angeles to Fargo, ND to be closer to my family
- I opened a brick and mortar skateboard shop in downtown Fargo, selling complete skateboards along with parts and teaching people both how to assemble their skateboards but also how to skateboard as well
- I carried a full line of streetwear clothing, carried merchandise from local artisans, and handled all the day to day operations primarily by myself
- I kept my store open for two years in Fargo and then due to the economy had to make the hard decision to close the shop and relocate to Minneapolis.
Independent Artist
01.2011 - 01.2020
- I was a self-employed artist
- I started commissioning my work in 2000 but then only worked off and on between 2000-2015
- I have had pieces showcased in galleries and have also done work for professional athletes as well as recording artists
- I have done set work for The Voice, Dancing With The Stars, and also for Maroon Five and Pharrell Williams
- I have had my work featured in Venice Beach on buildings on Venice Boulevard, and also in two feature films
- While I do intend to continue working as an artist during my free time, at this point in my life I need to have a steady income that I can rely on, and I have a strong desire to work in a field that I am passionate about and believe in.
Customer Service, Sales, Collections
PPG Credit Services
01.2010 - 01.2011
- I handled incoming and outgoing calls regarding the collection and payment on accounts that our office took in for debt collection
- I was also responsible for skip tracing, contacting clients, setting up new accounts and payments from debtors as well as sending out payments to clients
- This position also included office skills such as faxing, typing, emailing, filing, answering multiple phone lines, marketing new accounts and sending out statements
- I used my skills to the fullest in controlling conversations, customer service, and listening
- I am certified in FDCPA training for collections and knowledgeable on collection laws and procedures
- I left this position due to the company closing.
Customer Service, Sales, Office Position
Cybernet Marketing
01.2007 - 01.2010
- I contacted multiple clients regarding setting up webinars for Microsoft products, mostly CRM
- This included cold calls to businesses and office managers, talking to them about Microsoft CRM and setting up appointments for other sales professionals to contact them and/or set up a webinar for them to view to gain more knowledge about the product
- I was also responsible for setting up appointments for our company sales reps, answering inbound calls and making outbound calls, and interviewing new CSR’s for positions within the company
- I worked for a past co-worker from Promark One, and he was unable to keep the business open after 2010 due to financial difficulties.
CSR, Sales, Quality assurance, Sales supervisor and Trainer
Promark One/IDRC
01.1992 - 01.2005
- This position was hand in hand with Promark One/IDRC as I was a trained and registered FCC operator for verification departments with the company
- I was employed with this company long term and transferred from Mandan, ND to Fergus Falls, MN and eventually to Duluth, MN where the company closed its doors
- I started as a customer service agent on the phones selling long distance service, and moved my way up as a verifier and quality assurance agent
- I then went on to become a company trainer and sales supervisor running my own team of 15-20 sales reps
- This job required me to do interviewing, hiring and firing, logging of sales, monitoring of sales agents and continuously improving my skills
- I was trained in sales and broke several records within the company during my time with them
- I feel as if the time that I invested with this company taught me skills that I can carry through into many other areas of customer service and sales.
Education
Skills
- 10 years of Customer service experience
- 10 years of sales experience
- 4 years of office/administrative experience
- 2 years of retail experience
- Small Business Owner
- Excellent typing and computer skills
- Proficient in Microsoft Office
- Sales training
- FDCPA laws and training in FDCPA rules and regulations and collections
- E-commerce Integration
- Positive Attitude
- Teamwork and Collaboration
- Problem-Solving
- Photo and Video Editing
- Excellent Multitasking
- Critical Thinking
- Facebook, Instagram, LinkedIn
- Networking and relationship building
- Content Creation
- Community Engagement
- Social Media Strategy
- Content Strategy
- Content Development
- Social Media and Promotions
- Lead Development
- Analytics and Reporting
- Content scheduling
- Brand strategy
- Event Promotion
- Influencer Marketing
References
- Matt Villareal, 212-203-7136
- Jeff Humphrey, 612-804-6468
- Angela Mindt-Smart, 701-426-2137
- Daniel Martin, 920-645-8104
Timeline
Social Media Strategist
Independant Contractor
02.2024 - 08.2024
Owner of Ninja Skate
Ninja Skate
01.2020 - 09.2023
Independent Artist
01.2011 - 01.2020
Customer Service, Sales, Collections
PPG Credit Services
01.2010 - 01.2011
Customer Service, Sales, Office Position
Cybernet Marketing
01.2007 - 01.2010
CSR, Sales, Quality assurance, Sales supervisor and Trainer
Promark One/IDRC
01.1992 - 01.2005