Angie Gutierrez
Irving,TX
Overview
3
3
years of professional experience
Work History
Assistant Manager
Wingstop
01.2024 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
Shift Leader
Whataburger
09.2022 - 12.2022
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
Daycare Worker
Bright Stars
08.2022 - 11.2022
- Improved daycare environment by maintaining cleanliness, organization, and safety standards consistently.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Taught children to organize toys, wash hands, and share by leading by example.
- Enforced rules and managed behavior through developmentally appropriate discipline.
- Assisted in creating a nurturing atmosphere by actively engaging with children through play, conversation, and care routines.
Education
High School Diploma - Hospitality
Singley Academy
4601 N MacArthur Blvd Irving, TX 75038 United Sta06.2023
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Problem-solving
- Time management
- Strategic thinking
- Adaptability and flexibility
- Scheduling and planning
- Coaching and mentoring
- Employee supervision
Languages
Spanish
Native or Bilingual
Timeline
Assistant Manager
Wingstop
01.2024 - Current
Shift Leader
Whataburger
09.2022 - 12.2022
Daycare Worker
Bright Stars
08.2022 - 11.2022
High School Diploma - Hospitality
Singley Academy