Overview
Work History
Education
Skills
Languages
Timeline
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Angie Gutierrez

Irving,TX

Overview

3
3
years of professional experience

Work History

Assistant Manager

Wingstop
01.2024 - Current
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.

Shift Leader

Whataburger
09.2022 - 12.2022
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
  • Completed cash and credit card transactions accurately using POS software.
  • Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
  • Managed inventory and ordered supplies to keep location well stocked with necessary supplies.

Daycare Worker

Bright Stars
08.2022 - 11.2022
  • Improved daycare environment by maintaining cleanliness, organization, and safety standards consistently.
  • Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
  • Taught children to organize toys, wash hands, and share by leading by example.
  • Enforced rules and managed behavior through developmentally appropriate discipline.
  • Assisted in creating a nurturing atmosphere by actively engaging with children through play, conversation, and care routines.

Education

High School Diploma - Hospitality

Singley Academy
4601 N MacArthur Blvd Irving, TX 75038 United Sta
06.2023

Skills

  • Customer service
  • Money handling
  • Team leadership
  • Decision-making
  • Problem-solving
  • Time management
  • Strategic thinking
  • Adaptability and flexibility
  • Scheduling and planning
  • Coaching and mentoring
  • Employee supervision

Languages

Spanish
Native or Bilingual

Timeline

Assistant Manager

Wingstop
01.2024 - Current

Shift Leader

Whataburger
09.2022 - 12.2022

Daycare Worker

Bright Stars
08.2022 - 11.2022

High School Diploma - Hospitality

Singley Academy

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Angie Gutierrez