Angie Hall
Cartersville,OH
Summary
Seasoned Manager with 31 years of extensive retail and management experience. Efficient and industrious individual dedicated to optimizing customer satisfaction. Recognized for commitment to reversing any downward trends with training programs and team support.
Overview
24
24
years of professional experience
Work History
Store Manager
Starbuck's Coffee
10.2020 - Current
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Developed a successful employee retention plan, reducing staff turnover rates significantly.
- Enhanced store profitability by implementing effective inventory management and pricing strategies.
- Increased customer satisfaction through exceptional service and well-trained, knowledgeable staff members.
- Established a positive work environment by fostering open communication and promoting teamwork among employees.
- Streamlined operational processes to improve overall store efficiency and reduce overhead costs.
- Implemented loss prevention measures, resulting in reduced shrinkage levels and increased store security.
- Recruited trained, and supervised staff members, ensuring consistently high performance standards were met.
- Managed financial aspects of the store including budgeting, expense tracking, and payroll administration for optimal cost control.
- Monitored competitor activities to identify potential threats or opportunities for growth within the market.
- Analyzed sales data to identify trends and adjust merchandising strategies accordingly for maximum profitability.
- Conducted regular performance evaluations for team members, providing constructive feedback and guidance for professional development.
- Overcame challenges presented by seasonal fluctuations in business by developing innovative sales initiatives tailored to specific months or seasons.
- Improved employee morale through regular recognition programs that rewarded top performers with incentives such as bonuses or promotions.
- Maintained a clean, safe working environment compliant with all relevant health and safety regulations.
- Resolved customer complaints effectively by addressing their concerns promptly while adhering to company policies.
Store Manager
Victoria's Secret & PINK
01.2000 - 08.2020
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Developed a successful employee retention plan, reducing staff turnover rates significantly.
- Increased overall store sales by implementing effective merchandising strategies and leveraging customer insights.
- Boosted customer satisfaction levels through attentive service, timely resolution of issues, and personalized recommendations.
- Developed a high-performing sales team by providing ongoing coaching, setting clear expectations, and fostering a positive work environment.
- Reduced employee turnover rates with proactive retention initiatives, regular performance reviews, and targeted professional development opportunities.
- Managed store inventory to ensure optimal stock levels, accurate records, and minimized shrinkage through loss prevention measures.
- Streamlined store operations by identifying inefficiencies and implementing process improvements for increased productivity.
- Ensured compliance with company policies and federal/state regulations by maintaining accurate documentation and conducting regular audits of store procedures.
- Led visual merchandising efforts to create appealing displays that showcased new products and promoted seasonal trends effectively.
- Implemented comprehensive training programs for new hires that emphasized sales techniques, product knowledge, and customer service best practices.
- Established open lines of communication between staff members to facilitate teamwork and promote information sharing across departments.
- Analyzed sales data to identify patterns in consumer behavior and adjust merchandise assortments accordingly for maximum profitability.
- Championed the use of technology within the store environment for improved efficiency in tasks such as inventory management or point-of-sale operations.
- Cultivated a culture of continuous improvement by regularly soliciting staff feedback and implementing changes that fostered growth and increased job satisfaction.
- Balanced scheduling requirements to ensure adequate staffing levels during peak shopping hours while minimizing labor costs.
- Coordinated with other store managers within the retail chain to share best practices, problem-solve challenges, and contribute to overall company success.
- Elevated the reputation of the store in the local community by participating in charitable events, forging partnerships with area organizations, and providing exemplary customer service.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Facilitated high volumes of cash, credit, and gift card transactions, verifying cash drawer balance at end of each shift.
- Trained team members in successful strategies to meet operational and sales targets.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Greeted all customers cheerfully and asked open-ended questions to ascertain needs.
- Mentored team members to enhance professional development and accountability in workplace.
- Created employee schedules to align coverage with forecasted demands.
- Managed day-to-day staffing and handled scheduling for all store employees.
- Established objectives to offer team members clear roadmap to help company achieve overall goals.
- Recruited, hired and trained associates to develop into productive team members with excellent product knowledge.
- Maintained company's visual merchandise standards through general housekeeping and planograms.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Built relationships with customers and community to establish long-term business growth.
Education
Associate of Applied Business - Fashion Merchandising
Lima Technical College
Lima, OH03.1992
Certificate of Study: Marketing And Salesmanship
Lima Technical College
Lima, OH03.1992
High School Diploma -
Elida High School
Elida, OH06.1988
Skills
- Team Development
- Revenue Generation
- Budget Administration
- Loss Prevention
- Supply Ordering
- Personnel Development
- POS Systems
- Store Merchandising
- Report Generation
- Operations Management
- Risk Management
- Shift Scheduling
- Talent Recruitment
- Payroll Management
- Employee Training
- Retail Inventory Management
- Customer Service Management
- Store Opening and Closing
- Sales Strategies
- Staff Management
- Inventory Management
- Team Leadership and Coaching
- Budget Development
- Cash Management
- Loss Prevention Procedures
- Sales Expertise
Timeline
Store Manager
Starbuck's Coffee
10.2020 - Current
Store Manager
Victoria's Secret & PINK
01.2000 - 08.2020
Associate of Applied Business - Fashion Merchandising
Lima Technical College
Certificate of Study: Marketing And Salesmanship
Lima Technical College
High School Diploma -
Elida High School
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