Angie Hammons
Estacada,OR
Summary
Dynamic Branch Manager with a proven track record at Key Bank, excelling in team leadership and branch operations management. Spearheaded initiatives that significantly enhanced customer satisfaction and loyalty, while fostering a culture of high performance and continuous professional development among staff. Skilled in conflict resolution and relationship building, consistently achieving strategic objectives.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Branch Manager
Key Bank
Estacada, OR
06.2012 - Current
- Supported outside sales force in servicing and obtaining new business.
- Ensured compliance with established policies, procedures and regulations governing banking operations.
- Conducted regular performance reviews for all employees in the branch.
- Facilitated daily, weekly and monthly meetings with staff members to discuss progress on current initiatives.
- Worked cross-functionally to plan and establish branch goals, supporting strategic objectives.
- Organized professional development plans for employees.
- Developed strategies to increase customer satisfaction and loyalty.
- Resolved escalated customer complaints in a timely manner.
- Assigned duties to employees and examined work for accuracy, neatness and timeliness.
- Directed daily operations of the branch, including customer service, human resources, and sales activities.
- Participated in community events to promote brand awareness and community support.
- Managed staff scheduling, hiring and training processes.
- Assisted other branches when needed during peak periods or special projects.
- Completed day-to-day duties accurately and efficiently.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Education
High School Diploma -
Logan Christian Academy
Oregon City, OR05-1996
Some College (No Degree) -
Clackamas Community College
Oregon City, ORSkills
- Excels in team leadership
- Relationship building and management
- Team supervision
- Conflict resolution
- Excellent work ethic
- Customer and vendor relations
- Work prioritization
- Excellent time management skills
- Branch operations management
- Interviewing and hiring
- Customer service
- Performance reviews
- Verbal and written communication
- Federal regulations
- Staff development
Accomplishments
- Assistant Vice President.
- Customer experience excellence award 2022 and 2024 for Oregon.
- Business development certified.
- High performer all 12 years.
- Certified Cash Flow Advisor.
Certification
- Notary for State of Oregon.
- Assistance Vice President since 2015.
References
References available upon request.
Timeline
Branch Manager
Key Bank
06.2012 - Current
High School Diploma -
Logan Christian Academy
Some College (No Degree) -
Clackamas Community College