Angie Handel
Crown Point,IN
Summary
Motivated, experienced professional with over 20 years working with customer financial data. Reliable Manager demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Proven track record in enhancing productivity and efficiency within fast-paced environments.
Overview
16
16
years of professional experience
Work History
MANAGER, CIRCULATION BILLING
MediaNews Group
Willoughby, OH
01.2023 - Current
- Supervise the Circulation Billing Team, and ensure accuracy and timeliness for over $21 million in billing fees.
- Lead two collections teams, enhancing payment collections across 10 sites through effective monitoring and biweekly tracking.
- Monitor staff performance, coach employees, and address issues.
- Clear reconciliation items for circulation accounts.
- Participate in month-end close activities, such as preparing journal entries in a timely manner, and running accruals.
- Execute assigned tasks relating to the month-end close process in a timely manner.
MANAGER, BUSINESS OFFICE
Rasmussen University
Oak Brook, IL
06.2018 - 11.2022
- Oversaw over $80 million in Title IV funding, and ensured no audit findings for four consecutive years.
- Drove a 60% increase in work productivity by implementing automation in student payment processes.
- Enhanced customer service by improving response times by 70% through innovative organizing methods.
- Maintained customer service-focused relationships, allowing for the streamlining of third-party agency processes.
- Ensured that excess funds created by Title IV were in compliance with the Department of Education for three consecutive years by reconciling daily to identify students.
- Collaborated with Compliance and third-party agencies to ensure all appropriate parties completed payment contracts in a timely manner.
- Worked cross-functionally with multiple departments to resolve student payments.
- Automated 300+ student invoices for third-party billing, which increased the receipt of payment by 50%, or $1.2 million.
- Implemented automation of daily student excess funds processing for students to receive funding 86% faster.
STUDENT LOAN MANAGEMENT MANAGER
Rasmussen University
Oak Brook, IL
06.2015 - 06.2018
- Led a team of six, leading to cohort default rates below the U.S. National average for three consecutive years.
- Oversaw a third-party auto-dialer for an average of 1,000 daily outbound and inbound calls.
- Sent weekly U.S. Department of Education and federal loan servicer files to a third-party dialer system, which updated account statuses.
- Bridged negotiations between the loan servicer and the student loan borrower.
- Managed purchase orders for supplies.
- Compiled data and prepared reports to supply information about trends in student loan repayment, delinquency, and default.
- Checked the accuracy of draft cohort default rates, identified challenges, and submitted cohort default challenges as appropriate.
- Interpreted and implemented regulations set forth by the U.S. Department of Education and loan servicers.
- Attended Federal Student Aid Conferences to stay apprised of regulations and updates within the U.S. Department of Education.
STUDENT LOAN MANAGEMENT TEAM LEAD
Rasmussen University
Oak Brook, IL
06.2015 - 06.2018
- Analyzed and identified cohort default rate challenges, and achieved the lowest cohort default rate for 2009.
- Appointed liaison and promoted to project manager to implement auto-dialer system for Student Loan Department which led to 60% increase of contact rate.
- System expert during the transition to the new auto-dialer system to include training for two teams.
- Performed exit counseling presentations at numerous campuses to ensure that the campuses understood the regulations set forth by the U.S. Department of Education.
- I traveled and presented at several conferences regarding default management and prevention.
- Performed the duties of a Student Loan Management Officer.
STUDENT LOAN MANAGEMENT OFFICER
Rasmussen University
Oak Brook, IL
02.2009 - 02.2015
- Contacted student loan borrowers to negotiate repayment options, forbearance, and deferment eligibility with borrowers.
- Compiled data and prepared reports to supply information about trends in student loan repayment, delinquency, and default.
- Managed accounts receivable, patient charts, and office equipment.
- Performed administrative tasks and scheduled patient appointments.
- Verified patient insurance eligibility and authorizations.
Education
STUDENT ABROAD - SPANISH
Tecnológico De Monterey
BACHELOR OF SCIENCE - SELLING AND SALES MANAGEMENT
Purdue University
West Lafayette, INBACHELOR OF ARTS - FOREIGN LANGUAGE & LITERATURE
Purdue University
West Lafayette, INSkills
- Finance and Data Analysis
- Compliance and Relationships
- Team Leadership
- Process Automation
- Bilingual: English/Spanish
- Time Management
- Proficient in Excel
- Customer service
Timeline
MANAGER, CIRCULATION BILLING
MediaNews Group
01.2023 - Current
MANAGER, BUSINESS OFFICE
Rasmussen University
06.2018 - 11.2022
STUDENT LOAN MANAGEMENT MANAGER
Rasmussen University
06.2015 - 06.2018
STUDENT LOAN MANAGEMENT TEAM LEAD
Rasmussen University
06.2015 - 06.2018
STUDENT LOAN MANAGEMENT OFFICER
Rasmussen University
02.2009 - 02.2015
STUDENT ABROAD - SPANISH
Tecnológico De Monterey
BACHELOR OF SCIENCE - SELLING AND SALES MANAGEMENT
Purdue University
BACHELOR OF ARTS - FOREIGN LANGUAGE & LITERATURE
Purdue University
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