Angie Harding
Seattle,WA
Summary
Capable cocktail server passionate about serving customers well while exceeding customer expectations and maintaining poise and sense of humor in demanding environments. Strong history of exceptional service in all types of establishments.
Overview
19
19
years of professional experience
Work History
Dental Assistant
Jorg Family Dentistry
07.2017 - Current
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
- Performed x-rays safely while adhering to radiation safety guidelines, ensuring high-quality diagnostic images for dentists'' evaluations.
- Explained treatment procedures and instructed patients on home care guidelines.
- Recorded patients' health histories, documented current symptoms, and pulled up records from prior visits for dentists to view and evaluate.
- Contributed to office organization by maintaining accurate patient records and updating files regularly.
- Increased patient retention by building rapport through excellent communication skills and a friendly demeanor.
- Conducted inventory management to maintain essential supplies, avoiding procedural delays.
Lead Cocktail Server
Hyatt Olive 8
09.2014 - 06.2021
- Collaborated with bartenders to ensure accurate beverage orders and seamless service delivery.
- Ensured compliance with local alcohol regulations through diligent monitoring of patron consumption levels and proper identification checks.
- Contributed to overall team success through active communication, collaboration, and support of fellow servers and bartenders.
- Consistently achieved positive feedback from customers by delivering memorable guest experiences.
- Utilized strong multitasking skills to manage simultaneous drink orders while maintaining excellent customer interactions.
Server
Bookstore Bar & Cafe
02.2014 - 09.2014
- Increased sales significantly by upselling higher-end products to customers.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Enhanced team efficiency, collaborating effectively in high-pressure settings.
Server
Tango
01.2014 - 09.2014
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring dining area was prepared for seamless service transitions.
Bartender /Cocktail Server
Hector's Restaurant
07.2005 - 02.2014
- Served high customer volumes during special events, nights, and weekends.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
- Increased repeat customer numbers, creating welcoming atmosphere and remembering regulars' favorite drinks.
- Contributed to team success by assisting co-workers during high-volume periods as needed.
Education
Dental Assistant Certification -
Pima
Seattle, WA06.2017
Skills
- Digital X-ray proficiency
- Equipment sterilization
- Professionalism and etiquette
- Inventory management
- Chair-side support
- Four-handed procedures
- Strong multitasking
- Team player attitude
- Suggestive selling
- Hospitality service expertise
- Menu memorization
- Engaging personality
Timeline
Dental Assistant
Jorg Family Dentistry
07.2017 - Current
Lead Cocktail Server
Hyatt Olive 8
09.2014 - 06.2021
Server
Bookstore Bar & Cafe
02.2014 - 09.2014
Server
Tango
01.2014 - 09.2014
Bartender /Cocktail Server
Hector's Restaurant
07.2005 - 02.2014
Dental Assistant Certification -
Pima
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