Angie Harris
Chesapeake ,VA
Summary
Talented Server bringing skills in order management, payment processing and upselling. Stay current on menu items and consistently offer targeted recommendations to meet individual customer needs. Knowledgeable about handling special dietary requirements and general food safety standards.
Overview
35
35
years of professional experience
Work History
Bartender
Norwegian Cruise Line
04.2023 - Current
- Maintained clean and organized bar area.
- Assisted with bartending duties during high-volume shifts.
- Served alcoholic and non-alcoholic beverages in bar environment.
- Communicated with guests to record orders and assess needs.
- Crafted and served innovative cocktails, enhancing guest satisfaction and experience.
- Trained and mentored junior bartenders on drink preparation and customer service standards.
- Ensured compliance with health and safety regulations in bar operations and service practices.
- Served high customer volumes during special events, nights, and weekends.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
Restaurant Waiter
HMSHost
05.2022 - 04.2023
- Assisted in training new staff on menu knowledge and service standards.
- Maintained cleanliness and organization of dining area to meet health regulations.
- Adapted quickly to high-pressure environments during peak service hours.
- Maintained clean and organized dining areas for optimal guest experience.
Food Waiter
Surfrider
12.2016 - 04.2022
- Delivered exceptional customer service in fast-paced dining environment.
- Managed food and beverage orders efficiently, ensuring accuracy and timeliness.
- Assisted in maintaining cleanliness and organization of dining area for optimal guest experience.
- Resolved customer inquiries and concerns promptly, enhancing overall satisfaction levels.
- Developed strong rapport with regular patrons by remembering personal preferences and engaging in genuine conversation when appropriate.
- Upheld safety standards by adhering to proper food handling guidelines during every stage of meal preparation and delivery.
Bartender Shift Manager
Lake Wright Resort
08.1990 - 12.2017
- Supervised bar operations, ensuring compliance with health and safety regulations.
- Managed inventory control, reducing waste through effective stock management practices.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Set up bar for operation, obtained cash bank, and stocked service bar.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Improved customer satisfaction by delivering prompt and efficient service during busy shifts.
Education
Deep Creek High School
Chesapeake, VA06.1976
Skills
- Age Verification
- Menu Memorization and Presentation
- Dining Room Cleaning and Upkeep
- High-Volume Dining
Timeline
Bartender
Norwegian Cruise Line
04.2023 - Current
Restaurant Waiter
HMSHost
05.2022 - 04.2023
Food Waiter
Surfrider
12.2016 - 04.2022
Bartender Shift Manager
Lake Wright Resort
08.1990 - 12.2017
Deep Creek High School
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