ANGIE HAVENS

Managed multiple tasks simultaneously while maintaining professionalism.

• Acknowledged by management and owner for swift efficiency, excellent upselling skills and outstanding customer service.
• Participated in updating training programs
• Assisted in crafting promotional content on various social platforms.
• Consistently reached and exceeded sales objectives every week.
• Created specialty and seasonal cocktails
• Maintained an organized and clean work environment, ensuring all customer areas were properly stocked with supplies.
• Utilized problem solving skills to resolve customer complaints in a courteous manner.

• Provided personal and professional customer service

• Handled cash and credit transactions

Delivered clear and professional communication to customers and staff.

• Multitasked to maximize efficiency and customer service

• Encouraged positive relationships with the community to increase revenue and book special events

• Assisted in marketing through social media posts, promotions and special events

Engaged with community businesses and fundraisers, fostering relationships.

Implemented promotional activities that drove customer interest and elevated sales growth.

• Attended and participated in industry events, shaping marketing and communication initiatives.

• Assisted with training of new staff members.

• Processed payments and completed register transactions accurately.

Ensured quick resolution of customer concerns.

• Executed seamless front-of-house tasks, creating unforgettable dining moments resulting in customer loyalty.

• Followed alcohol awareness procedures for preventing intoxication and dealing with intoxicated guests.

• Provided individualized coaching and feedback to help develop employees' skillsets.

• Developed and implemented comprehensive training programs for bartenders, ensuring all staff were up to date on current trends in the industry.

• Prepared beverages and cocktails according to mixing and presentation standards and recipes.

• Assisted in developing weekly drink specials that promoted sales growth.

• Cultivated and maintained relationships with clients and partners.

• Coordinated or participated in promotional activities or trade shows to market products or services

• Oversaw salon's operational tasks, integrating schedule management and leadership for six employees.
• Provided excellent customer service and ensured client satisfaction
• Implemented marketing strategies to attract new clients and increase salon revenue
• Kept current with industry trends and techniques to provide cutting-edge services.
• Managed inventory and ordered salon supplies as needed
• Relocated operations to a bigger facility, driving growth in client acquisition and revenue.
• Assisted and participated in organizing community and charity events
• Developed initiative enabling cosmetology students to offer complimentary services to women's shelters.
• Created all business and product marketing and sales
• Increased revenue and sales an average of 37% annually
• Made informed decisions using quantitative methods.
• Built solid foundation of business understandings, technical skills, and proven practices for daily operations.
• Drafted a business plan that outlined company goals and objectives.
• • Provided leadership, direction, and guidance to staff members on projects.
• • Sourced new talent through recruitment processes to meet staffing needs.
• • Analyzed market trends to inform product development decisions.
• • Developed and implemented effective strategies to reduce costs while maintaining quality standards.
• • Set prices and credit terms for goods and services, based on forecasts of customer demand.
• • Demonstrated and supported continuous improvement and growth mindset.
• • Oversaw staff by hiring and terminating, creating schedules, and tracking payroll.
• • Developed long-term strategies to increase profits and reduce costs.
• • Created budgets and monitored financial performance of business units.
• • Identified solutions for helping new and existing clients based on their needs.
• • Managed the daily operations related to customer service, inventory management, and marketing.

• Executing strong time management skills while prioritizing tasks in a fast-paced work environment

• Responsible for daily specials, increasing presale revenue, and maximizing profits

• Created promotional campaigns that generated leads, resulting in increased sales.

• Generated content for website, blog posts, press releases and social media accounts

Contributed to communication initiatives through active event participation.

• Developed and implemented bar policies, procedures, and standards to ensure compliance with health and safety regulations. • Maintained accurate inventory records of liquor and other supplies required for the bar.

• Organized special events such as wine tasting nights, happy hours, live music shows.

• Managed daily operations, including scheduling, ordering, and inventory control.

Oversaw event planning while ensuring staffing needs were appropriately met.

• Planned promotional activities to increase sales volume at the bar.

• Ensured that all equipment was maintained in good working order through regular inspections.

• Developed and implemented bar staff training programs, focusing on customer service standards and product knowledge.

• Expert knowledge of alcoholic beverages and mixology techniques.

Cultivated strong connections with loyal customers, boosting repeat business.

Consistently surpassed assigned sales targets.