Angie Hay
Littleton,CO
Summary
I have spent much of my career in the hospitality industry working for VISIT DENVER. My first role was as a Sales Coordinator where I assisted the Directors of Sales. I had a small part in helping to bring the Democratic National Convention to Denver in 2008. My first promotion was as a Membership Services Manager. In this capacity, I maintained our large membership database, as well as planned a fundraising golf tournament, a silent auction as well as an annual gala for the hospitality industry in Denver. In 2008 I became a Convention Services Manager where I helped meeting and event planners with events being held in Denver. In 2010 I shifted to part time. This provided me the opportunity to work a variety of roles within the organization. Ultimately, I ended up starting my own contracting business which I still maintain today.
Overview
19
19
years of professional experience
Work History
Owner
Type A - Contract Services by Angie
Littleton, CO
11.2017 - Current
- Provide contract administrative services to VISIT DENVER
- Maintain Google Spreadsheets highlighting details of important events
- Review, edit and approve event website submissions
- Research arts and cultural events
- Communicate with numerous partners who are submitting events
- Promote Denver as a convention destination
- Invoice customers
- Maintain accounting system and reconcile bank statements
Event Content Coordinator
Visit Denver
Denver, CO
09.2011 - 11.2017
- Review, edit and approve event website submissions
- Communicate with numerous partners who are submitting events
- Promote Denver as a convention destination
- Respond to customer’s needs quickly and effectively
Convention Services Manager
Visit Denver
Denver, CO
11.2008 - 09.2010
- Individually service 100+ association, reunion, and corporate conventions per year (groups utilizing 151-3000 hotel rooms on peak nights)
- Continually exceeded customers’ expectations while providing excel- lent customer service
- Constant communication with VISIT DENVER partners, assisting with client exposure and marketing efforts of each member
- Liaison between the city of Denver, convention planners, and bureau members
- Train employees on bureau practices
Membership Services Manager
Visit Denver
Denver, CO
01.2008 - 11.2008
- Facilitate meetings of 30+ members and staff on a monthly basis
- Provide customer service support for a membership base of 1,200+ members
- Arrange numerous member events including monthly networking events for 100+ attendees, monthly orientations and monthly spotlight events
- Plan annual golf tournament
- Raise funds for scholarship foundation
- Create custom invitations to events using Photoshop.
Sales Coordinator
Visit Denver
Denver, CO
07.2005 - 01.2008
- Supported administrative functions for the 2008 Democratic National Convention bid
- Prepared numerous PowerPoint presentations for the Directors of Sales and President/CEO
- Organized tours of Denver for high profile clients including scheduling numerous meetings and arranging private lunches
- Created invitations for large client events
- Customized hotel maps to highlight contracted properties for various meeting planners
- Modified convention center layouts to emphasize available areas
- Created Excel grid to track bids from hotels throughout the Metro Denver area
- Proofed marketing materials for sales media
- Tracked responses to large client events using Microsoft Office applications
- Researched historical information for prospective customers
Education
Bachelor of Arts - Psychology
University of Northern Colorado
Greeley, CO05-2003
Skills
- Event Management
- Editing, formatting, and research
- Content Management
- Flexible Schedule
- Coaching and Mentoring
- Goal-Oriented
- Multitasking and Organization
- Sales Support
- Multiple Priorities Management
- Conflict Resolution
- Relationship Building
- Customer Service Management
- Schedule Management
- Data Management
- Customer Communication
- Data Entry
- Event Calendar Management
- Special Events Planning
- Fundraising Events
- Event Billing
- Database Management
Affiliations
Leawood Elementary, Teacher’s Aid, 2015 – Present
Ken Caryl Middle School, Kitchen Assistant, 2022
Foothills Park and Rec., Youth Soccer Coach, 2015 - 2021
Foothills Rec. Preschool, Teacher’s Aid, 2013 - 2018
Best Buddies International, Mentor, 2001 - 2003
References
References available upon request.
Timeline
Owner
Type A - Contract Services by Angie
11.2017 - Current
Event Content Coordinator
Visit Denver
09.2011 - 11.2017
Convention Services Manager
Visit Denver
11.2008 - 09.2010
Membership Services Manager
Visit Denver
01.2008 - 11.2008
Sales Coordinator
Visit Denver
07.2005 - 01.2008
Bachelor of Arts - Psychology
University of Northern Colorado
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