Angela Steele
Summary
Detail-oriented Owner with proven success building relationships and maintaining partnerships with top accounts to increase overall productivity and grow profit channels. Expands network connections by effectively determining and meeting customer needs, implementing price models and optimizing inventory control procedures.
Overview
36
36
years of professional experience
Work History
Office Manager
Kulig Accounting
12.2021 - Current
- Maintained computer and physical filing systems.
- Created, maintained and updated filing systems for paper and electronic documents.
- Updated reports, managed accounts, and generated reports for company database.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
Owner/Operator
Hertz Car Rental (AOM, Inc.)
01.2001 - 07.2021
- Managed day-to-day business operations.
- Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
- Developed business plan, processes and procedures to provide superior service to customers.
- Trained and motivated employees to perform daily business functions.
- Operated with safety and skill to avoid accidents and delays.
- Completed regular inspections and maintenance actions, as well as basic equipment repairs, to keep equipment operating at peak levels.
- Performed statistical analyses to gather data for operational and forecast team needs.
- Maintained consistent work levels by establishing large customer base and continuous pipeline of deliveries.
- Kept all building areas and equipment functional and well-organized to promote business performance.
- Trained new employees on proper protocols and customer service standards.
- Trained and guided team members to maintain high customer service.
- Assisted in recruiting, hiring and training of team members.
- Implemented business strategies, increasing revenue and effectively.
Area Manager
Budget Car Rental
05.1988 - 12.2020
- Conducted training sessions to educate employees on best practices and procedures to increase profitability.
- Assessed reports to evaluate performance, develop targeted improvements, and implement changes.
- Directed workforce planning, customer retention and customer service management for multiple locations.
- Supervised 5 location managers and managed 1000 car fleet.
- Dedicated to expanding client bases by building lasting relationships.
- Drove revenues and team morale by developing and deploying sales contests.
- Built relationships with customers and community to establish a long-term business growth.
- Managed accounts to retain existing relationships and grow share of business.
Education
Bachelor of Arts - Education of Individuals in Elementary Special Education Programs
Saint Mary-of-the-Woods College
Terre Haute, IN05.1988
Skills
- Customer Service
- Billing
- Office Management
- Data Entry
- Bookkeeping
Timeline
Office Manager
Kulig Accounting
12.2021 - Current
Owner/Operator
Hertz Car Rental (AOM, Inc.)
01.2001 - 07.2021
Area Manager
Budget Car Rental
05.1988 - 12.2020
Bachelor of Arts - Education of Individuals in Elementary Special Education Programs
Saint Mary-of-the-Woods College
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