Angie Henry
Ringgold,GA
Summary
Skilled representative with experience in customer service and account management. Strengths include relationship building, problem-solving ability, and effective communication skills. An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings.
Overview
26
26
years of professional experience
Work History
Pre-certification Representative
Chattanooga Heart Institute
Chattanooga, TN
08.2022 - Current
- Answer phone calls, and direct them to the appropriate personnel.
- Maintain detailed records of patient authorization status, including calls made, follow-ups with insurance companies, and the final completion of the task.
- Load authorization information into the Next Gen practice computer system and the Epic hospital computer system.
Call Center Representative
Chattanooga Heart Institute
Chattanooga, TN
08.2021 - 08.2022
- Answered, screened, and processed a high volume of calls daily.
- Coordinated new patient appointments.
- Coordinated outbound calls to patients to remind them and set up appointments.
- Updated customer accounts, addresses, and contact information.
Front Office Receptionist
Pediatric Dentistry and Orthodontics
Chattanooga, TN
08.2016 - 08.2021
- First point of contact for customers.
- Answered phone calls, transferred calls, took messages, and provided information to callers.
- Checked in patients for their appointment after updating insurance and personal information.
Head Surgical Scheduler
Battlefield Orthopedics
East Ridge, TN
09.1999 - 12.2004
- Responsible for scheduling and coordinating surgeries, procedures, and appointments for the operating room.
- Ensured that all necessary documentation was completed accurately prior to surgery date.
- Answered the phones as the main customer contact for surgical scheduling.
- Scheduled follow-up appointments as designated by physician.
Education
High School Diploma -
Lakeview Fort Oglethorpe High School
Fort Oglethorpe, GA05-1997
Medical Transcription Certificate -
Georgia Northwestern Technical College
Skills
- Excellent customer service
- Documentation accuracy
- Attention to detail
- Problem solving
- Excellent communication
- Multitasking capacity
- Self-motivated
Timeline
Pre-certification Representative
Chattanooga Heart Institute
08.2022 - Current
Call Center Representative
Chattanooga Heart Institute
08.2021 - 08.2022
Front Office Receptionist
Pediatric Dentistry and Orthodontics
08.2016 - 08.2021
Head Surgical Scheduler
Battlefield Orthopedics
09.1999 - 12.2004
High School Diploma -
Lakeview Fort Oglethorpe High School
Medical Transcription Certificate -
Georgia Northwestern Technical College
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