Summary
Overview
Work History
Education
Skills
Timeline
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Angie Humfleet

Lexington,KY

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Overview

18
18
years of professional experience

Work History

Customer Service Representative

Sky Unlimited Inc.
09.2016 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.

Front End Manager

The Fresh Market
08.2012 - 09.2016
  • Oversaw cash handling procedures, minimizing discrepancies in end-of-day reports through diligent monitoring of transactions.
  • Monitored cash drawers in [Number] checkout stations to verify adequate cash supply.
  • Oversaw cashier operations, bookkeeping, and security.
  • Maintained excellent store appearance by enforcing cleanliness standards and delegating tasks to team members effectively.
  • Maintained strong customer relations and effective customer service standards.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Resolved customer complaints promptly, reinforcing the company''s commitment to exceptional service standards.
  • Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
  • Provided excellent customer service in all interactions, modeling desired behaviors for staff and fostering a culture of continuous improvement.
  • Keyholder. Acted as Assistant Store Manger multiple times per week.

Managing Editor

The Sentinel Echo
06.2006 - 07.2006
  • Maintained editorial standards by enforcing adherence to style guides, grammar rules, and ethical journalism principles.
  • Managed a diverse team of writers, editors, and designers to produce high-quality content consistently.
  • Championed innovative storytelling formats that captured audience attention and enhanced user experience.
  • Established clear expectations for staff members, setting achievable goals that motivated them towards success.
  • Handled final proofreading, copy editing and revision functions for deliverables.
  • Conducted editorial meetings with staff members to collaborate and review proposed publication suggestions.
  • Delegated and tracked each staff member's assignments and deadlines.

Education

Bachelor of Arts - Public Relations

Eastern Kentucky University
06-1999

Skills

  • Customer Service
  • Problem-solving abilities
  • Active Listening
  • Critical Thinking
  • Customer Relations
  • Problem Resolution
  • Payment Processing
  • Professional telephone demeanor
  • Microsoft Outlook
  • Follow-up skills
  • Product Knowledge
  • Order Processing
  • Prioritization

Timeline

Customer Service Representative

Sky Unlimited Inc.
09.2016 - Current

Front End Manager

The Fresh Market
08.2012 - 09.2016

Managing Editor

The Sentinel Echo
06.2006 - 07.2006

Bachelor of Arts - Public Relations

Eastern Kentucky University

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Angie Humfleet