Angie Hurtado
La Habra,CA
Summary
Dedicated professional with over 30 years of experience at Landsberg in customer service, operations and facility management. Skilled in vendor relations, problem-solving, and cross-functional communication, with a strong focus on delivering outstanding customer support and operational efficiency.
Overview
35
35
years of professional experience
Work History
Facility Maintenance Manager
Veritiv Landsberg
08.2019 - Current
- Oversee facility maintenance and repair operations, ensuring structural integrity, safety compliance and minimal disruption to daily business activities.
- Coordinate with vendors, contractors and engineers on building and equipment maintenance projects to ensure timely completion and cost efficiency.
- Manage preventative maintenance schedules, inspections and documentation to maintain compliance with company and regulatory standards.
- Lead fire safety and emergency preparedness programs, including drills and annual inspections with the Fire Department and Fire Marshal.
- Negotiate maintenance and service contracts to optimize vendor performance and achieve cost savings.
- Partner with internal departments to resolve facility issues quickly and deliver high-quality customer support.
- Support continuous improvement efforts to enhance operational efficiency and employee safety.
Supply Chain Specialist
Landsberg Orora
03.2014 - 07.2019
- Facilitated cross-department communication to support seamless order fulfillment, on-time delivery and customer satisfaction.
- Executed routine parts cycle counts and reconciled inventory discrepancies, ensuring accurate tracking and operational efficiency.
- Analyzed demand forecasts to optimize procurement strategies, reduce costs and improve inventory planning.
- Managed equipment rentals and demos for Engineered Packaging Solutions, securing purchase orders after successful trials.
- Monitored purchase orders, invoices, shipping documentation and system reports to ensure accuracy, compliance, and timely processing.
- Negotiated pricing and terms with vendors and shipping partners, reducing costs and improving service delivery.
- Represented the company at conventions, showcasing products and equipment to increase brand awareness and generate leads.
- Streamlined procurement processes to reduce order lead times and enhance customer satisfaction.
Customer Service EPS Manager
Engineered Packging Solutions Orora
02.2007 - 02.2014
- Led cross-functional teams to enhance operational efficiency and streamline production processes. Developed strategic initiatives to improve product quality, reduce waste, and maintain cost control within budget targets.
- Designed and optimized work processes to align new systems with existing operations, increasing efficiency and accuracy.
- Delivered exceptional customer service by resolving inquiries and dispatching technicians promptly for equipment repairs, ensuring high satisfaction.
- Managed rental and demo equipment programs, coordinating returns and driving post-trial sales orders.
- Developed and managed manual pro-formas for equipment deposits and coordinated UCC filings with Legal to minimize financial risk and protect assets.
- Analyzed operational reports to identify and resolve order discrepancies, improving accuracy and workflow efficiency.
- Mentored and supported team members, fostering collaboration, accountability, and a customer-focused culture.
Credit and Collections Specialist
Engineered Packaging Solutions Orora
02.2003 - 01.2007
- Led cross-functional teams to enhance operational efficiency and streamline production processes. Developed strategic initiatives to improve product quality, reduce waste and maintain cost control within budget targets.
- Designed and optimized work processes to align new systems with existing operations, increasing efficiency and accuracy.
- Delivered exceptional customer service by resolving inquiries and dispatching technicians promptly for equipment repairs, ensuring high satisfaction.
- Managed rental and demo equipment programs, coordinating returns and driving post-trial sales orders.
- Developed and managed manual pro-formas for equipment deposits and coordinated UCC filings with Legal to minimize financial risk and protect assets.
- Analyzed operational reports to identify and resolve order discrepancies, improving accuracy and workflow efficiency.
- Mentored and supported team members, fostering collaboration, accountability, and a customer-focused culture.
Billing and Accounts Payable Coordinator
Engineered Packaging Solution Orora
02.1998 - 01.2003
- Processed and verified invoices for accuracy, ensuring timely and compliant vendor payments.
- Managed vendor communications to resolve billing discrepancies and maintain positive relationships.
- Coordinated month-end closing activities, reconciling accounts to ensure financial accuracy and completeness.
- Implemented process improvements to streamline workflow, increase efficiency and support audit readiness.
Monitoring and Recording Specialist
Kent H. Landsberg
01.1996 - 01.1998
- Streamlined documentation and data-entry processes to improve workflow accuracy and efficiency.
- Received, verified, and recorded sales representatives’ orders, maintaining accurate records and supporting timely order processing.
- Trained new staff on recording procedures, data management and best practices for quality assurance.
- Collaborated with sales and customer service teams to resolve discrepancies, ensuring seamless communication and customer satisfaction.
Catalog Marketing Specialist
Kent H. Landsberg
02.1991 - 02.1996
- Collaborated with vendors to obtain and verify product literature, ensuring accurate and up-to-date information for company catalogs and marketing materials.
- Created and maintained product codes across all inventory items, improving data integrity, lookup efficiency and inventory tracking.
- Collected and recorded precise product measurements and specifications to support accurate catalog listings and system documentation.
- Coordinated product samples for customer demonstrations and marketing events, enhancing engagement and supporting sales initiatives.
Education
High School Diploma -
Lynwood High School
Lynwood 08-1991
Skills
- Facility Maintenance and Safety Compliance
- Vendor and Contractor Management
- Equipment Procurement
- Customer Service and Relationship Management
- Problem Solving and Communication
- Process Improvement and Efficiency
Languages
Spanish
Timeline
Facility Maintenance Manager
Veritiv Landsberg
08.2019 - Current
Supply Chain Specialist
Landsberg Orora
03.2014 - 07.2019
Customer Service EPS Manager
Engineered Packging Solutions Orora
02.2007 - 02.2014
Credit and Collections Specialist
Engineered Packaging Solutions Orora
02.2003 - 01.2007
Billing and Accounts Payable Coordinator
Engineered Packaging Solution Orora
02.1998 - 01.2003
Monitoring and Recording Specialist
Kent H. Landsberg
01.1996 - 01.1998
Catalog Marketing Specialist
Kent H. Landsberg
02.1991 - 02.1996
High School Diploma -
Lynwood High School