Angie Huss
Dubuque,IA
Summary
Results-driven Payroll Customer Support Supervisor with expertise in escalation handling, training, and team motivation. Proven track record of enhancing service levels and implementing process improvements to drive customer satisfaction.
Overview
24
24
years of professional experience
Work History
Payroll Customer Support Supervisor
Honkamp Payroll, LLC
2345 John F. Kennedy Road
04.2024 - 06.2026
- Oversaw daily operations of customer support team, ensuring adherence to service standards.
- Trained and mentored staff, enhancing team performance and service delivery.
- Implemented process improvements, increasing efficiency in issue resolution workflows.
- Developed training materials and SOPs to enhance staff knowledge on payroll systems and compliance regulations.
Payroll Customer Support Supervisor
ISolved
2345 John F. Kennedy Road
05.2018 - 04.2024
- Led customer support initiatives to enhance service quality and efficiency.
- Streamlined communication processes between departments to resolve customer issues swiftly.
- Analyzed support metrics to identify trends and drive continuous improvement efforts.
- Mentored support staff, fostering a culture of collaboration and professional growth.
- Established best practices for handling escalated issues, ensuring timely resolutions and client retention.
- Managed a team of 10 customer support representatives, providing ongoing training and development opportunities.
Payroll Customer Service Supervisor
Honkamp Krueger Payroll
2345 John F Kennedy Rd.
06.2008 - 05.2018
- Oversaw daily operations of customer support team ensuring high-quality service delivery.
- Developed training programs for staff enhancing product knowledge and customer interaction skills.
- Implemented process improvements reducing response times and increasing customer satisfaction ratings.
- Managed escalated customer issues effectively, ensuring resolution aligned with company policies.
Payroll Customer Service Representative
Honkamp Krueger P.C.
2345 John F. Kennedy Road
08.2002 - 06.2008
- Enhanced customer satisfaction by resolving inquiries and issues efficiently.
- Streamlined communication between departments to improve service needs.
- Mentored junior representatives, fostering a collaborative team environment focused on excellence.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Trained new team members on company policies and customer service protocols.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Education
Associate of Applied Science - Business Administration
Northeast Iowa Community College
Peosta, IASkills
- Escalation handling
- Training and coaching
- Staff motivation
- Service level management
Timeline
Payroll Customer Support Supervisor
Honkamp Payroll, LLC
04.2024 - 06.2026
Payroll Customer Support Supervisor
ISolved
05.2018 - 04.2024
Payroll Customer Service Supervisor
Honkamp Krueger Payroll
06.2008 - 05.2018
Payroll Customer Service Representative
Honkamp Krueger P.C.
08.2002 - 06.2008
Associate of Applied Science - Business Administration
Northeast Iowa Community College