Angie Johnson
Avinger,TX
Summary
Proven asset protection leader with a track record of reducing loss and enhancing security at Walmart, leveraging strong communication skills and attention to detail. Expert in utilizing CCTV and security systems, achieving significant improvements in store safety and shrinkage control. Skilled in cash handling and fostering a culture of accountability and vigilance among team members.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Sales Floor Associate
Tractor Supply
01.2022 - Current
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Maintained a clean and organized sales floor, ensuring an efficient shopping experience for customers.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Utilized strong time management skills to balance multiple responsibilities, including assisting customers, managing inventory, and maintaining store cleanliness.
- Demonstrated excellent communication skills when interacting with both customers and colleagues, fostering a positive work environment.
- Handled cash transactions accurately, ensuring proper change was given and maintaining balanced registers at the end of each shift.
Asset Protection Manager / Asset Protection Associ
Walmart
09.2012 - 12.2022
- Patrolled store departments to check for suspicious activities.
- Controlled reduction of loss inventory by protecting company assets.
- Monitored and analyzed customer behavior to identify and respond to potential theft and fraud incidents.
- Wrote reports outlining activities and results to hold up in court.
- Monthly fire extinguisher checks along with fire exit doors and signed off on them monthly.
- Clean, adjusted, and focused all cameras monthly using a scissor lift.
- Confirmed through PTZ cameras all safety was performed properly while using equipment and good housekeeping was being performed
- Held associates accountable for not following policies properly.
- Verified all hazmat including pharmaceuticals owas being performed properly with weekly checks
- Performed paperwork for police/ detectives and court was professional and accurate.
- Held store wide safety meetings weekly.
- Trained all new associates on the importance of safety.
- Teach and trained all associates on the lock out tag out procedures of any and all equipment including checking equipment before and after each use.
- Fired and hired associates
Asset Protection Associate
Walmart
01.2004 - 09.2010
- Patrolled store departments to check for suspicious activities.
- Controlled reduction of loss inventory by protecting company assets.
- Monitored and analyzed customer behavior to identify and respond to potential theft and fraud incidents.
- Wrote reports outlining activities and results.
- Utilized security systems and CCTV to monitor store activities and detect possible security incidents.
- Collaborated with store management to develop targeted action plans addressing high-risk areas and items.
- Improved store safety for employees and customers through regular risk assessments and hazard identification.
- Increased awareness of potential risks among staff members through ongoing communication, fostering a culture of vigilance against theft and fraud.
- Developed strong relationships with local law enforcement agencies, enhancing collaboration efforts in combating retail crime trends within the community.
- Prevented unauthorized access to sensitive areas by managing key control systems and maintaining strict adherence to security protocols.
- Assisted law enforcement in the apprehension of shoplifters, providing necessary evidence and documentation for successful prosecutions.
- Maintained a secure environment by conducting thorough surveillance, floor patrols, and CCTV monitoring.
- Maintained detailed records of all incidents involving asset loss or shrinkage, supporting data-driven decision-making for future prevention efforts.
- Promoted a culture of accountability among employees through regular performance evaluations focused on asset protection metrics.
Education
Hughes Springs High School
Hughes Springs, TX05.2003
Skills
- Forklift Operator
- Scissor lift operator
- Goal-Oriented
- Good housekeeping
- Honest and Dependable
- Strong Communication and Interpersonal Skills
- Attention to Detail
- Organization
- Goal-Driven
- Ability to Lift 40 pounds
Certification
Certified Forklift Driver
Certified Forklift Trainer
Certified Scissorlift Driver
Certified Scissorlift Trainer
Timeline
Sales Floor Associate
Tractor Supply
01.2022 - Current
Asset Protection Manager / Asset Protection Associ
Walmart
09.2012 - 12.2022
Asset Protection Associate
Walmart
01.2004 - 09.2010
Hughes Springs High School