Angie Johnson
Summary
Posses the ability to work in a Diverse atmosphere 20 years of management experience ,Provides Outstanding customer Service .Action Oriented with the strong ability to communicate effectively .
Goal-oriented Outside Sales Manager with [3] years of experience. Committed to maintaining long-term client relationships and excellent customer service. Talented at providing individualized client care and routing staff in efficient directions.
Overview
9
9
years of professional experience
Work History
Asst Store MAnager
Big Lots
La Mesa, CA
09.2017 - 06.2018
- Hired, trained, and mentored [20] employee
- Instructed staff on procedures for handling difficult transactions.
- Directed and supervised staff performance
- Counted and balanced register
- Prepared and submitted nightly bank deposits.
- Used Point of Sale register system to complete transactions.
- Recognized for exceptional shift performance.
- Wrote and submitted reports.
- Maintained friendly and professional customer interactions.
- Helped customers select products that best fit their personal needs.
- Attended team meetings each month to voice concerns and offer constructive feedback to others.
- Balanced the needs of multiple customers simultaneously in a fast-paced retail environment.
- Informed customers about all product lines and services offered by the company.
- Described use and operation of merchandise to customers.
- Created strategies to develop and expand existing customer sales, which resulted in a 5.1% increase in monthly sales.
- Built customer confidence by actively listening to their concerns and giving appropriate feedback.
- Control Company Assets
Asst Manger
Staples Print & Marketing Services
Chula Vista, CA
05.2015 - 04.2017
- Recruited, interviewed and hired individuals who would bring passion and dedication to the company's available positions.
- Networked with customers and asked open-ended questions to determine what their immediate needs were.
- Handled all employee scheduling so that the restaurant was properly staffed for every shift.
- Completed floor replenishment to guarantee size availability and promote customer satisfaction.
- Received and processed cash and credit payments for in-store purchases.
- Marked clearance products with updated price tags.
- Communicated store policy violations to the leadership team in a timely manner.
Manger
Crazy Shirts
San Diego, CA
Co Manager
DXL
SanDiego, CA
12.2013 - 04.2015
- Processed various reports, including payroll, sales and customer relations reports.
- Managed inventory and ordered new stock when items were running low.
- Provided exceptional customer service duties, including handling refunds, addressing customers’ complaints and inquiries and ordering items for customers.
- Balanced the needs of multiple customers simultaneously in a fast-paced retail environment.
- Processed all sales transactions accurately and in a timely fashion.
- Collaborated with customer service team members to give exceptional service throughout the entire shopping and purchasing experience.
- Received and processed cash and credit payments for in-store purchases.
Operations Manager
Barnes & Noble
La Mesa, CA
10.2009 - 12.2013
- Evaluated and resolved conflicts as well as addressed internal and external business problems.
- Recruited, hired and trained new employees .
- Collected, analyzed, and applied data to identify opportunities to improve relationships between business and other entities.
- Oversaw the development and launch of Nook.
- Teamed up with various groups to optimize understanding of business and challenges.
- Identified inefficiencies and made recommendations for process improvements.
- Mentored, coached and trained team members.
- Optimized the overall customer experience through providing excellent customer service .
Manager
Crazy Shirts
San Diego, CA
Outside Sales Manager
SmartScrubs LLC
Phoenix, AZ
Michaels
El Cajon, CA
Education
High School Diploma - General
Hazlewood Central
1981
Skills
- Quick learner
- Reliable and dependable
- Dedicated team player
- Employee scheduling
- Detail-oriented
- Strong communication skills
- Time management
- Mathematical aptitude
Timeline
Asst Store MAnager
Big Lots
09.2017 - 06.2018
Asst Manger
Staples Print & Marketing Services
05.2015 - 04.2017
Co Manager
DXL
12.2013 - 04.2015
Operations Manager
Barnes & Noble
10.2009 - 12.2013
Manger
Crazy Shirts
Manager
Crazy Shirts
Outside Sales Manager
SmartScrubs LLC
Michaels
High School Diploma - General
Hazlewood Central
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