Angie Kagley
Maryville,TN
Summary
Experienced and results-oriented professional with a strong background in driving business productivity and excellence within the retail industry. Known as a strategic thinker who tackles challenges head-on and streamlines processes to improve efficiency and support growth. Skilled in optimizing operations by automating tasks and implementing cost-saving measures, allowing teams to focus on high-impact priorities. My approach balances practical solutions with innovative ideas, consistently delivering measurable improvements and scalable results.
Overview
26
26
years of professional experience
Work History
Retail Tracking/Land Inventory Team Lead
Clayton Homes
Maryville, TN
04.2025 - Current
- Engaged with manager, tracking specialists, and land specialists to address and fulfill departmental requirements effectively
- Supported team growth by conducting job interviews and overseeing onboarding and training of new employees
- Conducted weekly timesheet reviews to ensure accurate payroll processing and approved PTO requests to maintain workforce efficiency
- Collaborated in creating and formalizing departmental policies and procedures to enhance operational efficiency
- Developed and delivered structured training programs to ensure employees grasped and adhered to updated policies and procedures
- Updated and organized tracking system for department calendar, highlighting PTO days and important deadlines
- Conducted regular quarterly reviews and monthly one-on-one meetings to enhance team member skills and performance.
- Ensured team cohesion by providing timely answers to inquiries and professionally addressing concerns
- Supported team members in addressing escalated calls and intricate issues to enhance customer satisfaction.
- Undertook supplementary tasks to contribute to overall departmental objectives
Retail Sales Processing Team Lead
Clayton Homes
Maryville, TN
10.2020 - 04.2025
- Supported daily tasks aligned with strategic planning to promote efficient and profitable operations
- Built strong partnerships with home centers, lenders, and title companies to ensure smooth collaboration and efficient communication
- Developed and executed hiring, coaching, and development strategies that enhanced team performance and ensured role mastery.
- Led and evaluated training programs for all team members, improving operational efficiency and skill proficiency.
- Created training materials to improve onboarding speed for new processing staff
- Achieved timely completion of training programs for new hires through effective staff management. Delivered comprehensive performance appraisals and actionable feedback
- Facilitated team success by mentoring, coaching, and conducting performance reviews and one-on-one discussions.
- Implemented process improvements that enhanced workflow efficiency and reduced bottlenecks.
- Established metrics for assessing team productivity, driving accountability, and continuous improvement initiatives.
- Maintained open communication channels to facilitate feedback and foster a positive team environment.
- Resolved complex issues quickly, minimizing downtime and maintaining high levels of home center satisfaction.
- Conducted regular performance reviews for team members, providing constructive feedback to drive continuous improvement.
Retail Zone Assistant
Clayton Homes
Maryville, TN
07.2008 - 11.2018
- Reported to the Zone Vice President, maintaining high standards in administrative and HR duties.
- Supported organizational goals through efficient task management and team collaboration.
- Executed administrative tasks with precision, identifying opportunities for process improvement.
- Handled customer complaint call transfers, ensuring quick and effective resolution.
- Managed the full new hire cycle, including screenings, documentation, and payroll coordination.
- Provided regional employees with clear guidance on benefits and related inquiries.
- Oversaw HR generalist functions for 120 stores across 8 states, supporting over 500 employees.
- Led cross-department projects to redesign the customer complaint system and implemented a barcode solution to reduce paper storage.
Inventory Bookkeeper
Clayton Homes
Maryville, TN
12.2000 - 07.2008
Collection Representative/ Credit Services Representative
Clayton Homes
Maryville, TN
10.1999 - 12.2000
Education
Master of Science - Talent Development
Tusculum University
Greeneville01.2018
Bachelor's Degree - Business Administration and Management in Human Resource
Tusculum University
Greeneville01.2017
Skills
- Continuous process refinement
- Process Assessment
- Strong attention to detail
- Event coordination
- Organizational Readiness
- Administrative support expertise
- Employee training
- Analytical reasoning
- Analytical & Problem-Solving
- Proficient in relationship building
- Effective team management
- Experienced in Microsoft Office applications
Timeline
Retail Tracking/Land Inventory Team Lead
Clayton Homes
04.2025 - Current
Retail Sales Processing Team Lead
Clayton Homes
10.2020 - 04.2025
Retail Zone Assistant
Clayton Homes
07.2008 - 11.2018
Inventory Bookkeeper
Clayton Homes
12.2000 - 07.2008
Collection Representative/ Credit Services Representative
Clayton Homes
10.1999 - 12.2000
Master of Science - Talent Development
Tusculum University
Bachelor's Degree - Business Administration and Management in Human Resource
Tusculum University