Angie Kalen
Customer Service Representative
Wheat Ridge,CO
Summary
I'm an enthusiastic people person eager to contribute to the success of the team and customer satisfaction through pleasant interactions, hard work, attention to detail and excellent organizational skills. Clear understanding of receptionist responsibilities and client interactions. Motivated to learn, grow and excel and bring a little sunshine to the office.
Overview
32
32
years of professional experience
5
5
years of post-secondary education
Work History
Spanish Language Customer Liason
Mile High Insurance Agency
Denver, CO
01.2008 - 12.2020
- Translated information to monolingual Spanish speakers.
- Assisted Spanish speakers in developing understanding of insurance and running businesses in United States.
- Built relationships with Spanish speaking business owners.
- Created supportive environment for Spanish speaking clients.
Kindergarten Teacher
FM Day Elementary
Denver, CO
02.2000 - 05.2004
- Pioneered full-day kindergarten program in Adams 50 school district. One of two teachers in district chosen to implement program. The program has now grown district wide.
- Created child-centered learning environment characterized by consistent application of sound mental health and educational psychology practices.
- Created, managed and participated in variety of learning environments and activities to support opportunities for students to develop full potential and achieve learning objectives.
- Provided guidance on policies and initiatives for kindergarten teaching team.
- Reported to parents and administration about student progress.
- Applied evidence-based practices for classroom management to enhance learning results.
- Introduced read-aloud literature to stimulate imagination and build comprehension and vocabulary.
- Encouraged and prepared students to become independent readers through systematic, multi-sensory instruction in phonemic awareness and decoding skills.
Business Banker Assistant
Wells Fargo
Boulder, CO
05.1998 - 08.2000
- Answered inquiries and provided information to sales representatives, distributed appropriate paperwork and fulfilled quote requests to deliver excellent customer support.
- Built and deepened productive relationships with prospective and competitive customers to drive sustained growth.
- Collaborated with clients to maintain relationships and provide customers with thorough support and guidance.
- Maintained regular contact with clients to inform about transactions and performance.
- Corresponded with customers and conferred with coworkers to answer inquiries, discuss market fluctuations or resolve account problems.
- Fostered positive business relationships to promote continued interest in Wells Fargo business banking products and services.
Spanish Teacher
Street Smart Spanish
Wheat Ridge, CO
08.2009 - Current
- Developed and wrote curricula in both Spanish and English, often sharing curriculum with other teachers.
- Explained concepts and assignments in both native and non-native languages.
- Communicated and participated with homeschool programs and tutored homeschoolers in foreign languages.
- Followed and adhered to rules and regulations concerning education of foreign students.
Education
Bachelor of Arts - Spanish For The Professions, BA. Business, Minor
University of Colorado At Boulder
Boulder, CO 08.1995 - 05.2000
Skills
Professional Teaching License
Spanish instruction
Complaint resolution
Recordkeeping strengths
Professional telephone demeanor
Good listening skills
Creative problem solving
Timeline
Spanish Teacher
Street Smart Spanish
08.2009 - Current
Spanish Language Customer Liason
Mile High Insurance Agency
01.2008 - 12.2020
Kindergarten Teacher
FM Day Elementary
02.2000 - 05.2004
Business Banker Assistant
Wells Fargo
05.1998 - 08.2000
Bachelor of Arts - Spanish For The Professions, BA. Business, Minor
University of Colorado At Boulder
08.1995 - 05.2000